What people are asking
- 1difference between chan sip and pjsip1mo ago
- 2how to setup pjsip in vicidial1mo ago
- 3How do I reduce my Drop rate1mo ago asked 2 times
- 4What does the AB status code mean?1mo ago
- 5My user is locked out because of wrong password1mo ago
- 6how to create agent user1mo ago
- 7Why do my calls drop before the agent picks up?1mo ago asked 2 times
- 8need dialplan for randomising two carriers1mo ago
Reviewed answers
Read and approved by our support team.
- Why do my calls drop before the agent picks up?Calls drop when the dialer connects a live person before any agent is free to take the call, and the wait crosses your…
- How do I reduce my Drop rateCutting your drop rate mostly comes down to two levers: dial less aggressively and let the dialer self-correct. Lower…
- difference between chan sip and pjsipThe documents don't contain a full technical comparison of chan_sip and PJSIP, but a few details show up across the…
- how to setup pjsip in vicidialSetting up PJSIP in VICIdial means choosing PJSIP as the Protocol on a carrier trunk entry rather than legacy SIP or…
- need dialplan for randomising two carriersI don't have documentation on randomizing outbound calls between two carriers. The dialplan patterns covered here are…
- What does the AB status code mean?AB means Busy (carrier): the carrier returned a busy signal, with no agent involved.
- My user is locked out because of wrong passwordA wrong-password lockout is almost always one of two things: mixing up the agent login password with a device's…
- how to create agent userYou can create an agent either through the VICIfast Users tab in a few clicks, or programmatically with the add_user…