Compliance
DNCCCampaign do-not-call list match
The number matched the campaign’s own do-not-call list, so this campaign did not dial it.
DNC
DNCC works exactly like an internal do-not-call match, with one difference: the number was on a campaign-specific list rather than the system-wide one. It is blocked for this campaign; another campaign with its own list may still be allowed to call.
When VICIdial sets it
Automatically, at hopper-load time, on campaigns configured to use their own do-not-call list.
What to do
- Be deliberate about which suppressions are campaign-level and which are system-wide. A customer who asked you to stop entirely belongs on the system list, not one campaign’s.
- Audit both lists when someone complains about repeat calls. The campaign list is the easier one to forget.
- Keep DNCC leads out of every dial status and every list reset.
- Check the campaign is pointed at the list you think it is. Campaign do-not-call lists are easy to create and easy to leave unattached.
- Include DNCC counts in your compliance reporting. A suppression nobody can see is a suppression nobody can prove.
Related codes
Related status codes
In the glossary
- DNC (Do Not Call)
The numbers your dialer must never call, and the three places VICIdial stores them.
- TCPA
The US federal statute that governs autodialed and pre-recorded calls, and what it requires of a dialer.
- Campaign
VICIdial's top-level container for a dialing program — lists, agents, dial method, dispositions and pacing.