QA scorecards across every agent on your VICIdial box.
The AI reviews the call. You set the rubric. Every call either passes or it doesn’t.
$49/mo flat · no per-agent licensing · wallet billing for AI minutes · cancel any month
How it works
One rubric. Every call that matches. The AI does the marking.
The Auditor layers a structured audit workflow on top of the transcription and analysis pipeline already on your box. You own the rubric; the AI does the scoring.
Versioned scorecards
Build sections and checkpoints once. Saving creates a new version; prior reviews stay tied to the rubric they were scored against — tighten a scorecard mid-quarter without rewriting history.
Four checkpoint types
Scored (0–10), checklist (yes/no/N-A), critical (pass/fail), and open-ended (AI free-text). One scorecard carries all four — disclosures as critical, pitch quality as scored, objection handling as open-ended.
Sampling rules, not every call
Filter by campaign, ingroup, list, agent, disposition, and length, then pick a strategy — all, N random per agent per day, a percentage, or every Nth. A daily budget cap keeps AI spend from compounding overnight.
Per-section rollups + coaching themes
Section scores are the primary lens — “Closing averaged 41% this week” tells a manager where to spend 20 minutes. Open-ended outputs roll up across the fleet so you see recurring gaps, not one-off failures.
Instant-kill compliance items
Mark any critical checkpoint as instant-kill: one failure fails the whole review regardless of other scores. Built for mandatory disclosures, TCPA opt-in language, and identity verification where partial credit is not an option.
Speaker diarization in every review
Agent and lead audio are split before the model scores. Talk-time split, interruption count, and longest monologue surface in every review — scores that depend on agent behavior are not confused by lead chatter.
Setup in three steps
Build a scorecard. Write a sampling rule. Let it run.
No integration work — the AI pipeline already runs on your server. You configure the rubric and rules in the dashboard; scoring starts on the next cadence tick.
Build your scorecard
Create sections (Compliance, Opening, Discovery, Closing), add checkpoints, set weights, the pass threshold, and which critical items are instant-kills. Saving versions it; prior reviews are untouched.
Write a sampling rule
Pick which calls match (campaign, disposition, agent, minimum length), choose a sampling strategy, set the cadence, and optionally cap the daily AI spend.
Read the reports
See recent failures, per-agent section trends, and coaching themes. Drill into any review for per-checkpoint scores, evidence quotes with seek-to-moment audio, and the full transcript.
Pricing
$49/mo. No per-agent seat. No per-review charge.
A flat monthly add-on. AI minutes draw from the same bundled pool your plan already includes for AI Call Analysis — one balance, one overage rate.
$49/mo per server
AI minutes draw from your bundled pool; overage runs at the platform per-minute rate against your wallet. No markup on minutes beyond the platform rate.
- Unlimited scorecards and sampling rules on your server
- Per-checkpoint AI scoring, section rollups, pass/fail verdict, and coaching observations
- Full transcript + speaker diarization in every review (agent vs lead split, talk %, interrupts)
- A QA-reviewer sub-user role — add your QA team without granting full server access
- Versioned scorecards — a review from six months ago still references the exact rubric it used
FAQ
Quality Auditor questions
Looking for per-recording transcription, sentiment, and suggested dispositions without a scorecard? See AI Call Analysis →
Your QA rubric. Every call that matches. Zero manual pulls.
Add the Quality Auditor to any managed VICIdial plan for $49/mo. Your server is live in under 40 seconds.