What does a VICIdial consultant do?
A VICIdial consultant makes your dialer do what your call center needs: the right server for your agent count, campaigns that dial at the right pace, carriers that connect, inbound calls that reach the right people, and reports you can trust.
VICIdial is free, open-source call center software built on Asterisk, and it has hundreds of settings. Most of the work is knowing which twenty of them matter for your floor, and which defaults will hurt you. That knowledge comes from running VICIdial in production, not from reading the manual once.
What VICIdial consulting covers at VICIfast
VICIfast consulting covers the whole life of a VICIdial call center, from the first server to a multi-server cluster. Our founder has eighteen years of VICIdial experience - running call centres, deploying it for clients and fixing it at the weekend - and the team now runs VICIdial servers for call centers in six regions.
| Area | What we help with |
|---|---|
| Sizing | How many agents and concurrent calls one server carries, when a cluster pays off, and which plan fits |
| Setup | Campaigns, lists, user groups, agent logins, in-groups and DIDs, done with you or by the Setup Wizard |
| Dialing | Predictive, autodial or manual; dial levels, drop rate, answering-machine detection and lead recycling |
| Carriers | Your own SIP carrier or VICIfast Voice, caller ID, failover routes and trunk diagnostics |
| Compliance | Calling hours in each lead's time zone, DNC scrubbing and call recording |
| Migrations | Moving from ViciBox, a self-built server or another host without losing leads or recordings |
| Custom work | CRM integrations, AGI scripts, custom reports and data exports, quoted fixed-fee |
How much does VICIdial consulting cost?
Advice is free while you are deciding: tell us your agent count, your dialing mode and where your leads come from, and we will tell you what server you need and what it costs, even if the answer is a cheaper host.
Hosting is per server, not per agent, from $49 a month on shared cores and $249 on dedicated cores - see pricing. Build work is quoted fixed-fee after a 30 to 60 minute discovery call, with the quote in writing within 48 hours. Published ranges on custom integrations run from $1,500 for a single webhook to $30,000 for a real-time event stream and data-warehouse pipeline. If the work takes longer than we estimated, that is our problem, not yours.
When do you need a VICIdial consultant?
You need VICIdial help when the dialer is costing you agent time or compliance risk you can measure. The common signs:
- Agents wait between calls even though the lists are full, or the drop rate keeps going over 3%.
- Agents get logged out or lagged during the busiest hour - often a server that is too small. Our server sizing guide explains the signs.
- Inbound callers wait while agents sit idle, because in-groups, user groups and campaigns do not line up.
- You are moving off ViciBox or a self-built box and cannot afford a weekend of downtime.
- Your CRM and VICIdial disagree about which leads were called and what happened.
Consultant, freelancer or managed host?
A freelancer is good for one well-defined job; a managed host is better when the problem keeps coming back. Most VICIdial trouble is operational - patching, backups, a full disk, a certificate that expired - and a one-off consultant fixes it once while the cause stays.
On VICIfast the server side is simply handled: patching, the firewall, SSL and 24/7 monitoring are part of every plan, daily backups are an add-on, and you keep full root access and the same VICIdial admin you already know. That leaves consulting time for the parts that grow revenue: dialing strategy, lead flow and integrations. If you only want a one-off review and plan to keep your own server, we can do that too, or install and manage VICIdial on your hardware for $29 a month.
Where VICIfast is not the right fit
If you need someone on site, or a consultant for a dialer other than VICIdial, we are the wrong call. We work on VICIdial and the servers it runs on, remotely.
Where to start
Send us your agent count, how you dial and what is not working on the contact page - a person reads every message and answers by the next business day. If you would rather see it first, start a free trial and the Setup Wizard will have a campaign and your team's logins ready in about five minutes. For more than 100 agents, see VICIdial clusters for enterprise.