The operator's perspective.
On VICIdial, SIP, and call-center ops.
7-day free trial · Cancel anytime · Pay with card or USDT
Latest
Lowering your per-minute carrier cost
Practical ways to cut what you pay your SIP carrier per minute without sacrificing call quality or compliance.
More posts
Operator writing, sorted newest first.
VICIdial server cost by agent count
Server cost tracks agent count in steps, not smoothly. Here is how to size a VICIdial box for 10, 50, or 100 agents and budget for it.
What VICIdial costs for a 50-agent team
Cost breakdown for VICIdial at 50 agents: a bigger single server, higher carrier minutes, and a flat managed fee that the per-agent figure keeps shrinking against.
The payback period for switching to VICIdial
How to calculate how fast a move to VICIdial pays for itself: the monthly saving against per-seat SaaS divided into your one-time switching cost.
What dialer downtime actually costs you
When the dialer goes dark, the bill is idle agent wages plus lost dial time plus missed revenue. We put a number on it.
VICIdial vs Convoso: a cost calculator
Convoso prices per seat with bundled minutes; VICIdial is a server plus your own carrier. Walk a worked example to see where each model wins.
Estimating your carrier (per-minute) cost
Carrier minutes are the variable line in any VICIdial budget. Here is how to estimate them from agents, dialing ratio, and per-minute rate.
What VICIdial costs for a 10-agent team
A real cost breakdown for running VICIdial with 10 agents: one small server, your own carrier minutes, and either your labor or a flat managed fee.
What VICIdial costs for a 100-agent team
Cost breakdown for VICIdial at 100 agents: a dedicated server, a large but unmarked-up carrier bill, and a per-agent cost that lands well under per-seat SaaS.
Per-seat pricing vs flat-rate dialer hosting
Why per-seat dialer pricing scales your bill with headcount while flat-rate per-server hosting holds it steady — and which model wins as you grow.
Free self-hosted vs paid managed: the cost trade-off
VICIdial is free to download, but free is not the same as cheap. We compare the real cost of self-hosting against a managed fee.
VICIdial licensing (AGPL) explained for buyers
What the AGPL license means for a call center buying into VICIdial, and why it is a non-issue for almost everyone who just wants to dial.
Budgeting VICIdial for a new call center
A practical breakdown of what a new VICIdial call center actually costs to stand up and run: server, carrier minutes, and labor.
3-year total cost of ownership for VICIdial
A three-year TCO model for VICIdial: cumulative server, carrier, and labor costs compared against three years of per-seat dialer SaaS.
Sizing your dialer spend against revenue per agent
Tie your VICIdial costs to what each agent earns so you can see whether the dialer pays for itself many times over.
VICIdial vs Five9: a cost calculator
Five9 charges per agent per month and bundles minutes; VICIdial charges for a server plus your own carrier. Here is how to compare them with real numbers.
A VICIdial ROI calculator
Return on investment for a dialer is revenue from connected calls minus the cost of running it. Here is how to compute both sides for VICIdial.
The hidden costs of self-hosting VICIdial
VICIdial is free, but self-hosting it carries costs that never show on a server invoice: hardening, patching, backups, and your own time.
You own your data: export anytime
Your call recordings, lead data, and reports all live on your own single-tenant VICIfast server. You can export them anytime without asking permission or going through VICIfast.
No long contracts: month-to-month VICIdial hosting
VICIfast runs month-to-month by default — no annual commitment required. Cancel at the end of any billing period. Annual billing is available for operators who want to save roughly two months of fees.
How VICIfast support works
VICIfast manages infrastructure — provisioning, OS, VICIdial install, TLS, backups, and uptime. Campaigns, leads, carrier, and compliance stay with you. Here is how to know who owns what when something goes wrong.
From signup to your first campaign on VICIfast
The exact path from creating an account to launching your first VICIdial campaign — sign up, provision, add leads, connect your carrier, and dial.
What it costs to host VICIdial
Hosting VICIdial means renting a server sized to your agent count and call volume. This post covers what size box you need and what that typically costs, from a small team to a hundred-seat operation.
What VICIdial really costs: pricing and ROI
VICIdial software is free and open-source. Running it is what costs money. Here is an honest breakdown of server, carrier, and labor costs, plus how to think about ROI per agent.