Acceptable Use Policy

1. You are the caller

VICIfast supplies the dialer and operates the box. It does not place calls, choose numbers, write scripts, or select lead lists - you do. You are solely responsible for who is called, when, with what caller ID, and on what legal basis. Compliance is an operational responsibility you own; the platform gives you the controls, but configuring and honoring them is yours.

2. Prohibited use

You will not use the Service to:

• Place calls or send messages that violate any applicable law - including the TCPA, the FTC Telemarketing Sales Rule, the FDCPA, state telemarketing statutes, federal/state/internal Do-Not-Call and known-litigator lists, call-recording consent laws (one- and two-party), and the rules of any country you dial into. See our compliance reference.
• Run robocalling, autodialed, prerecorded, artificial-voice, or ringless voicemail campaigns without the consent the law requires, or in breach of abandoned-call-rate limits.
• Spoof or misrepresent caller ID - neighbor spoofing, impersonating a person, business, or government agency, falsifying STIR/SHAKEN attestation, or displaying numbers you do not own or are not authorized to use.
• Operate scams or fraud of any kind - government/IRS/SSA, bank, or tech-support impersonation, phishing or vishing, one-ring / “wangiri” schemes, lead fraud, or reselling the platform as “fraud-as-a-service.”
• Send spam or unsolicited bulk messaging over SMS, email, or carrier routes.
• Engage in traffic pumping, access stimulation, or international revenue-share fraud (IRSF), or any pattern that artificially inflates carrier or termination billing.
• Transmit content that is harassing, threatening, hateful, harmful to minors, or that distributes malware.
• Attack, scan, overload, or attempt to compromise VICIfast infrastructure or any other customer’s server; or resell/redistribute the Service outside the reseller programme.

3. Caller-ID & number use

You may present only telephone numbers you own or are explicitly authorized to use, with accurate caller-ID information. You are responsible for the STIR/SHAKEN posture of the numbers and carriers you bring.

4. Consent, Do-Not-Call & opt-out

You must obtain and retain the consent the law requires before dialing, scrub against all applicable Do-Not-Call and known-litigator lists, and honor opt-outs and consent revocation promptly. The platform offers per-trunk Blacklist Alliance scrubbing and DNC controls, but enabling, configuring, and enforcing them is your responsibility, not ours.

5. Monitoring, investigation & cooperation

Apart from the fraud-audit sampling described below, we do not pre-screen the content of your calls. We may, however, investigate on receipt of a complaint or on detection of an anomaly, inspect call-detail records and metadata as needed, and cooperate with carriers, the FCC and FTC, USTelecom Industry Traceback Group requests, and law enforcement. Nothing here obligates us to monitor, and our right to investigate does not make us responsible for your traffic.

Fraud-audit call sampling. On calls carried by VICIfast Voice, we record a small sample of answered calls from every customer each day - at most ten per customer - whether or not you have call recording turned on. We use these recordings only to detect and investigate fraud and abuse: they are transcribed and checked by automated tools, including speech-to-text and AI providers listed on our sub-processors page, and a call the tools flag may be reviewed by our staff. We do not use them for marketing, model training, or any other purpose, and we share them only as described in this section. The audio is deleted within 30 days; the transcript and findings of a flagged call are kept as part of the audit record. You remain responsible for giving the people you call any notice that calls may be recorded that the law requires, including in all-party-consent states.

6. Remote access & AI agents on your server

Root access to a server we host, by SSH key or Connect to console, is for you and the people you authorise. You will not install or run anything that gives an outside service a way into the server, including:

• remote AI agents that take commands from a chat app or another service, such as Desktop Commander in remote mode;
• remote shells shared by link, such as tmate, sshx, ttyd or GoTTY;
• tunnels that reach the server around its firewall, such as ngrok, Cloudflare Tunnel (cloudflared), frp or chisel.

These tools send the commands run on your server and their output, which can include your leads, recordings and call data, to third parties, and they let anyone who controls the connected account act as root. If you need remote access for a person or a service, ask support and we will set it up safely or do the work for you.

Scripts and AI assistants you run yourself, inside your own session, are allowed. You are responsible for everything they do, as if you had typed it, and repairing damage they cause is billable support work. Do not change the server’s firewall rules or VICIfast’s own files and services by hand: use the dashboard. Changes made by hand may be put back automatically.

To keep the platform safe we scan every server we host each night, and we record who logged in and the commands typed in its shell for the server’s security report. When we find a tool this section prohibits, we will stop it, remove the access it used and turn off SSH keys for the server, and we may take the further steps in §7.

7. Enforcement

For any breach of this AUP we may, at our discretion and with or without prior notice, throttle, suspend, or terminate the account or server immediately and without refund (see §5 Refunds and §11 Suspension & termination of the Terms), require remediation as a condition of reinstatement, and report the activity to the relevant carriers and authorities. We are not liable for any action taken in good faith to enforce this policy. Resource and traffic-pattern abuse is governed by the Fair Usage Policy.

8. Reporting abuse

To report suspected abuse of the platform, email abuse@vicifast.com with the number(s) involved, approximate date and time, and any call recordings or evidence. We review every report and act on confirmed abuse.

9. Indemnification

You indemnify VICIfast against any third-party claim, fine, or penalty arising from your use of the Service, including regulatory action and carrier claims, as set out in §14 of the Terms.

10. Changes & contact

We may update this AUP as regulation and abuse patterns evolve; material changes are noted by the date above. Questions: support@vicifast.com.