TCPA Command Center

Your TCPA exposure across every campaign, ingroup, and DID.

Per-state rule sets, abandonment tracking, and A/B compare - one 360° view.

Most VICIdial operations have some pre-dial scrubbing. What they don’t have is a single view of TCPA exposure across the whole operation - abandonment trends by campaign, calling-window risk by state, DID-level signals, side-by-side ingroup comparisons. The Command Center is that view. It doesn’t replace your litigator scrubbing; it shows what scrubbing alone can’t see.

See Managed Floor See pricing

Included with Managed Floor Essentials and Enterprise · not sold separately

50state rule sets

360°view of your dialing

≤3%FCC abandon ceiling

from $1,900/mo with Managed Floor

A compliance officer reviewing call-center dialing records — Mikhail Nilov / Pexels

One pane of glass

Calling-window risk, abandonment trends, and DID exposure - read together, not reconstructed from four reports.

What it covers

Six things your dialer doesn’t surface on its own.

VICIdial tracks calls. It doesn’t aggregate TCPA risk across the whole operation, apply per-state calling windows, or let you compare two campaigns head-to-head on drop rate. That’s what the Command Center adds on top.

Per-US-state rule sets

Calling-hour windows, consent expectations, and DNC mechanics differ by state. We maintain a rule set for all 50 states + DC and apply them to your dialing so you are not tracking each one by hand.

Custom rules on top

State defaults are the floor. Layer your own on top - tighter windows for a campaign, consent tiers for ATDS vs manual dial, list-level DNC mechanics your counsel specified. Custom rules stack on state rules; neither silently overwrites the other.

Drop-rate & abandonment factors

Track the FCC’s ≤3% abandoned-call ceiling on a 30-day rolling window - abandoned = no live agent within 2 seconds of pickup - alongside the dial-level and agent-availability signals that push you toward it. The timer is each campaign’s Drop call (seconds) setting, on the DNC & Drop Actions tab. New campaigns start at 5 seconds, so set it to 2 yourself.

360° dashboard

Exposure isn’t campaign-scoped. See it across campaigns, lists, DIDs, and ingroups in one view - instead of piecing it together from four separate VICIdial reports.

Date-range comparisons

Day, week, and custom ranges with rolling-window overlays. A drop rate climbing week over week is a signal you want before it breaches a threshold, not after.

A/B compare

Put two campaigns - or two ingroups - side by side on drop rate, abandonment window, calling-hour risk, and DID exposure, so the difference is visible without exporting to a spreadsheet.

How it works

The data is already on your box. We surface it.

No agent-side installs and no separate database - the Command Center reads your VICIdial data, applies the rules, and reflects it in the dashboard.

Reads your dialing data

The platform reads from your VICIdial box - vicidial_log, the campaign and ingroup tables, list assignments, DID rows. No agent-side installs, no separate database.

State rules apply automatically

Your server gets the 50-state rule set on activation. The baseline dashboard - abandonment rate, call-hour windows, DID activity - aggregates across campaigns, lists, DIDs, and ingroups with no configuration.

Add your own rules

Layer your counsel’s requirements on top of the state defaults - tighter windows for specific campaigns, consent-tier tagging on ATDS lists. They feed the dashboard’s risk view going forward.

Compare, trend, and act

Filter by date range to watch trends, run an A/B compare before scaling a campaign, and pull the view when counsel asks for a written account of your TCPA-aware controls.

Who it’s for

For operators who can’t afford a calling-window slip.

Whether you dial three states or all fifty, one breached threshold can stall a whole floor. The Command Center keeps the rules straight and the exposure visible so the slip never happens in the first place.

A call-center supervisor monitoring an outbound dialing dashboard

Multi-state operators

Keep calling windows, consent rules, and DNC mechanics straight across every state you dial - without tracking 50 rulebooks by hand.

Compliance officers

One dashboard for abandonment, calling-window exposure, and risk across campaigns, lists, DIDs, and ingroups - with a written trail.

Owners scaling fast

Catch a drift toward the 3% abandonment ceiling before it breaches, and compare two campaigns head-to-head before you scale one.

vicifast - tcpa · ruleset

ruleset  US-50  +  custom overrides
  CA  window 08:00–21:00  America/Los_Angeles
  TX  consent: prior-express-written
  FL  window 08:00–20:00  + state DNC
 
campaign  "Q3-Outbound"
  abandon rate  2.7%  ▲ trending → 3.0% (30-day)
  calling-window violations  0
A/B  Q3-Outbound vs Q3-B   drop 2.7% vs 1.9%

Per-state rules + your custom rules, scored across every campaign, list, DID, and ingroup.

Pricing

It comes with Managed Floor. Priced on your plan.

The Command Center is not sold on its own, because a breach it flags still needs somebody to close. It is included in both Managed Floor tiers, on every server on your account, and the price is your hosting plan’s seat band rather than a per-server fee.

From $1,900/mo, with Managed Floor Essentials

That is the 25-agent band; it scales with your plan up to $17,900/mo at 350 agents. No per-agent fee, no per-call charge, no markup on anything your carrier or Blacklist Alliance invoices separately. See the full price table.

50-state TCPA rule sets, maintained and updated as regulations change
Custom rule builder - layer your own rules on top of the state defaults
360° dashboard: campaigns, lists, DIDs, and ingroups in one view
Abandonment-rate tracking on a 30-day rolling window with trend overlays
Date-range + week-over-week comparisons and A/B compare for campaigns and ingroups

Operational controls and visibility - not legal advice. TCPA Command Center does not guarantee compliance with the TCPA or any state telecommunications law. How you interpret the rule sets, configure custom rules, and act on what the dashboard surfaces is your responsibility and your counsel’s.

FAQ

TCPA Command Center questions

Blacklist Alliance scrubbing is a pre-dial block - an AGI hook runs before every Asterisk Dial and blocks the call if the number is a known litigator. TCPA Command Center is the strategic layer above that: per-state rule sets applied across your operation, 360° exposure tracking across campaigns, lists, DIDs, and ingroups, abandonment monitoring, and trend analytics. Scrubbing blocks individual calls; the Command Center shows what’s happening across the whole operation. They’re built to be used together.

All 50 US states plus DC. The rule sets cover calling-hour windows, consent expectations, and DNC mechanics specific to each state. We maintain the sets - if a state’s rules change, the update applies to your server without any action on your end.

It monitors, trends, and manages rules - it does not block. Call-blocking happens at the Asterisk dialplan level via the Blacklist Alliance scrubbing hook. The Command Center surfaces your TCPA-relevant data, applies state and custom rules to flag exposure, and gives you the analytics to act. For pre-dial blocking, that’s the companion feature.

Your VICIdial box. The platform reads from vicidial_log, the campaign tables, list assignments, and DID rows on your server. Nothing is shipped to a third-party analytics provider - aggregations run on the platform side and surface in the dashboard; the underlying data stays on your box.

No and no. The Command Center gives you operational controls and visibility - rule sets to reason against, a dashboard to monitor, analytics to track trends. Whether those controls meet your legal obligations under the TCPA and applicable state law is a question for your counsel. We don’t interpret law, and nothing in the dashboard is a compliance guarantee.

Want per-call litigator blocking before the dial goes out? See Blacklist Alliance scrubbing → - the tactical complement; most operations run both.

See your TCPA exposure across the whole operation.

It comes with Managed Floor, from $1,900/mo on a 25-agent plan - and with a named engineer whose job is to close what it flags.

See Managed Floor pricing Tell us about your floor

How you get it

TCPA Command Center comes with Managed Floor. It isn’t sold separately.

Not as a paywall — because it doesn’t work unattended. A console that flags an abandonment breach nobody closes is worse than no console at all, because now the breach is documented and dated. The tool is only half of it; the other half is an engineer whose job is to act on what it finds. So we stopped selling the half that doesn’t work on its own.

Managed Floor Essentials

Included

Managed Floor Enterprise