Pick your vertical. Real configs from real teams.
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Concrete tables per vertical. Same machine, different defaults.
Published playbooks
Operational shortcuts for the verticals we have shipped depth for.
Each playbook covers plan sizing, carrier choice, compliance shape, recording retention, and the common mistakes that cost the most. Written by people who have run that vertical, not by marketers.
VICIdial for collections — operational playbook
High-volume outbound. TCPA-aware build. FDCPA-tuned recording retention.
Read the playbookVICIdial for lead generation — operational playbook
Predictive dial, drop-rate management, list-fatigue discipline.
Read the playbookVICIdial for B2B sales — SDR + AE outbound
Smaller floors, longer dispositions, CRM-in-the-loop via webhooks.
Read the playbookDon’t see your vertical? Talk to us — the platform is the same managed VICIdial for any outbound + inbound shape; the playbook is what we have not written down yet.
Built for these floors
Same platform, six different playbooks.
Plan sizing, carrier choice, compliance posture — different per vertical. Pick yours for the operational shortcut.
Debt collection
High-volume outbound on a TCPA-aware build. Recording retention tuned for FDCPA.
Lead generation
Predictive dial, drop-rate management, single-call list discipline.
B2B sales
Smaller floors, longer dispositions, CRM-in-the-loop via webhooks on every disposition.
Political campaigns
Seasonal burst capacity, multi-region for canvassers, per-state compliance.
Healthcare outbound
Appointment reminders + insurance verification. HIPAA-aware deployment guidance.
E-commerce & retail
Cart-recovery, win-back, inbound order support. CRM webhooks pre-wired.
What every playbook covers
Same outline. Different defaults per vertical.
Plan sizing
Agents per server, peak concurrent calls, headroom assumptions. We tell you when you outgrow Growth and need Scale, and when Dedicated actually pays off.
Carrier choice
Which SIP carrier we recommend for the vertical and why. Inbound DID provider vs outbound origination. Per-vertical IP-auth vs user-auth patterns.
Compliance shape
TCPA / FDCPA / state-by-state regs that change how you configure the dialer. Per-trunk Blacklist Alliance scrub, recording retention, consent script timing.
Common mistakes
The 3-5 things we have seen kill conversion or trigger compliance pain in this vertical. With the operational fix, not just the warning.
Same VICIdial. Different defaults per vertical.
Get a dedicated VICIdial server in 40 seconds. Free for 7 days while you validate the playbook against your floor.