BUSYBusy (custom code)

If BUSY shows up on your system, it did not come from VICIdial. The stock status list has no code called BUSY — it has B, which an agent picks, and AB, which comes from the carrier’s busy signal. BUSY is something a site added, a script wrote, or a lead import carried in from another dialer.

When VICIdial sets it

It does not. A custom status only exists once somebody creates it in the system statuses list or in a campaign’s own statuses, or once leads land with that string already in their status field.

What to do

• Check whether the code actually exists as a status. A status string on a lead with no matching status row shows up in reports as an unlabelled column.
• If you keep it, set its flags on purpose. A custom code with every flag off counts as nothing in every report.
• The tidier option is to normalise: point new work at B and AB, and leave BUSY only on the historical leads that already carry it.

Related codes

The real codes to use instead: B for an agent-heard busy signal and AB for the carrier’s.