Compliance
DNCLDo-not-call list match
The lead’s number matched VICIdial’s internal do-not-call list, so it was blocked instead of dialed.
DNCL is proof that your do-not-call filter worked. As the lead was being prepared for dialing, its number matched an entry on the internal do-not-call list, so the call never went out.
When VICIdial sets it
Automatically, during hopper loading — before any call is placed and without an agent. Nobody picks DNCL from a list.
What to do
- Leave these leads alone. They are not a failure, they are the system stopping a call you should not make.
- Scrub your lists before loading if DNCL volume is high. Filtering at dial time works, but it means you paid to load records you can never call.
- Keep the do-not-call filter enabled on every campaign. It is a per-campaign setting, so one campaign can quietly be missing it.
- Report DNCL volume per list. It is the quickest way to see which data source keeps selling you numbers you are not allowed to call.
Related codes
DNCC is the same match against a campaign-specific list, and DNC is the disposition an agent picks when the customer asks in person.
Related status codes
In the glossary
- DNC (Do Not Call)
The numbers your dialer must never call, and the three places VICIdial stores them.
- TCPA
The US federal statute that governs autodialed and pre-recorded calls, and what it requires of a dialer.
- Campaign
VICIdial's top-level container for a dialing program — lists, agents, dial method, dispositions and pacing.