Answering machine
AMAnswering machine, sent to message
Detection found a machine and the call was handed off to play a recorded message.
AM means the machine was not simply hung up on. Detection identified it, and the call was sent on to play a recorded message into the voicemail.
When VICIdial sets it
Automatically, on campaigns configured to leave a message when a machine answers. It is set when the call is routed to the message, which is not the same as the message finishing.
What to do
- Compare AM against the "message played" code. A gap between them means messages are starting but not completing — usually a machine that hangs up early or a message that is too long.
- Make sure your message is legal where you dial and identifies you properly. This is a recording that outlives the call.
- Decide whether a lead that got a message should be dialed again, and how soon.
Related codes
AL is the same call after the message has finished playing; AA is a machine that was simply dropped; AMDXFR is a machine sent to a call menu or in-group instead.