Answering machine
AMDXFRAnswering machine transferred
Detection found a machine and the call was transferred to a call menu or an in-group rather than dropped.
AMDXFR records a machine that was routed onward: instead of hanging up or playing a flat message, the call was passed to a call menu or an in-group.
When VICIdial sets it
Automatically, when the campaign’s answering-machine handling is configured to transfer rather than hang up or play a message.
What to do
- Check what the destination actually does with a machine on the line. A call menu waiting for keypresses from a voicemail box is just paying for silence.
- Keep an eye on the volume. Every transferred machine occupies a channel for as long as the destination lets it.
- If you only wanted a message left, the message path is cheaper and easier to audit.
- Verify the destination is open at the hours you dial. A machine transferred into an in-group after hours is a call going nowhere at your expense.
Related codes
AM and AL are the play-a-message path; IVRXFR is a dropped outbound call sent to a call menu.