AI answering-machine detection,
included with Voice.
Included with VICIfast Voice · VICIfast hosting customers only
How it works
Answered, heard, decided - before your agent picks up.
The call is answered
A lead picks up - a person or a machine.
The first seconds go to us
The opening audio goes to our detector, on our infrastructure, not to the box running your campaigns.
A verdict comes back
Human or machine, returned to VICIdial before the call reaches an agent.
Your campaign takes it
Humans go to your agents. Machines are handled the way your campaign already says.
campaign SALES dial prefix 8000 · routing extension 8369call answered → opening audio to VICIfastverdict human → your agentverdict machine → your campaign’s machine handling
The detection happens on our side; VICIdial gets the answer and does what your campaign already says.
What you get
Detection that does not touch your box.
Preconfigured
It is set up on your VICIfast server the moment Voice is approved. Campaigns that use routing extension 8369 get it; nothing to install.
No extra cost
Included in the VICIfast Voice per-minute price. No separate line item, no per-detection fee.
Runs off your dialer
The detection work happens on our infrastructure, not on the server running your campaigns.
See what it caught
Charts and graphs in your dashboard show answering machines across the leads you dial, campaign by campaign.
Part of VICIfast Voice: SIP termination and DIDs from $0.0085/min →
Once machines are screened out, the people can go to an AI agent instead of waiting for a person: AI agents for VICIdial →
FAQ
AI answering-machine detection questions
Same VICIdial. Detection that does not touch your box.
Included with VICIfast Voice. Apply from your dashboard; once approved, campaigns on routing extension 8369 use it.