Bring your own carrier. We do the hard part.
Your Telnyx account, your numbers, your bill — wired to your dialer and your AI agents.
Included with every VICIfast plan · your carrier bills you directly · connect read-only first
Carrier and dialer, one surface
The half your carrier can’t see, and the half your dialer can’t.
A number that rings nowhere looks fine in both consoles. So does an AI agent whose handoff quietly fails. Smart Carrier holds both sides at once, which is the only place those are visible.
Your carrier account, not ours
Connect the Telnyx or Twilio account you already have. The numbers are yours, the invoice is yours, and the compliance stays with the account holder — where it legally sits anyway. VICIfast never resells a minute.
Numbers that actually ring somewhere
See what every number is pointed at in one list — a dialer in-group, an AI agent, routing you set up yourself, or nothing at all. Point one at a VICIdial queue in a click; both sides get configured together.
AI agents on your own bill
Build a voice agent from a prompt: pick a model, hear the voice before you commit, and give it your pricing page to answer from. It runs in your Telnyx account, so the model and the minutes are billed to you directly.
Warm handoff to a real agent
Describe each situation — “caller wants to buy”, “existing customer with a problem” — and the agent picks the right queue. The caller stays on the line while a human picks up in VICIdial.
It knows who is calling
Turn on lead lookup and VICIfast finds the caller in your VICIdial mid-call, so the agent greets them by name and whoever takes the transfer inherits the lead instead of starting cold.
Every call, both halves
The transcript from the carrier next to what your dialer did with it: which queue took the transfer, how long the caller waited, what it was dispositioned as, and what the call cost. Nobody else can join those.
How it goes
Paste a key. Point a number. Read what happened.
Nothing is installed, nothing is re-provisioned, and no carrier changes hands. The first ask is only ever “let us look” — inventory and diagnosis need no write access at all.
Connect, read-only
Paste an API key. We show your numbers, your balance and what each number is routed to — and nothing else. Write access is a separate switch you flip when you want it.
Point a number somewhere
One action sets the routing at your carrier and the inbound entry on your VICIdial box. The two halves that used to be two consoles and a support ticket.
Build the agent
A prompt, a voice you can hear first, and the queues it can hand off to. Every save is a version, so a change that reads worse on real calls goes back in one click.
Read what happened
Transcript, outcome, queue, wait, length and cost. Filter by how calls ended, compare agents against each other, and see the hours you actually need people on the phones.
Who it’s for
Built for anyone who has ever bought a DID and watched it ring nowhere.
Nobody sells you DIDs
Buy numbers on your own Telnyx account at Telnyx’s price, and have them working on your dialer without opening a second console.
After-hours cover
An agent answers when the floor is empty, works from your own pricing page, and transfers the moment someone is free.
Nothing rings nowhere
One diagnosis spans the carrier and the box — unrouted numbers, hostnames that moved, DIDs your dialer has no entry for.
telnyx +1 (330) 960-7444 → agent "Front desk"> caller: "do you do hosted VICIdial?"knowledge_base → pricing page, 8.5k chars indexed< agent: "we do — a VPS starts at forty-nine a month."> caller: "can I talk to someone about buying?"transfer(SALES) caller ID = the caller’s own numbervicidial → in-group SALES, waited 7s, agent picked upcall 1m04s · $0.05 on your Telnyx bill · lead matched
The carrier knows what was said. Your dialer knows what happened next. This is the only place both show up together.
Pricing
Included with your plan. Your carrier bills you directly.
Smart Carrier costs nothing on top of your VICIfast plan. Numbers, minutes and AI agent time are billed by Telnyx to your own account, at their price — we take no cut and add no markup. If you leave, everything stays exactly where it is.
No markup, no minimum, no lock-in
Your numbers and your AI agents live in your carrier account. Disconnecting deletes our copy of the key and changes nothing else.
- Connect Telnyx or Twilio read-only first — inventory and diagnosis need nothing more
- Buy numbers at your carrier’s price, with the exact cost named before you confirm
- Point any number at a VICIdial in-group or an AI agent, both sides configured together
- AI agents with 3,900 voices, a knowledge base you build here, and multi-queue handoff
- Lead lookup that tells the agent who is calling, straight from your own VICIdial
- Call analytics joining the carrier transcript to the dialer outcome, per call
Your dialer is already running. Add the agent.
Connect your carrier account, build the agent, point a number at it. No re-provisioning and no carrier change — your VICIdial box stays exactly where it is.