The call ends. The follow-up starts on its own.
Campaigns that run themselves after every disposition.
Free through 2026 · bring your own Telnyx · no markup on texts or calls
The dialer is only half the problem
You generate no-answers by the thousand. Most never hear from you again.
A predictive dialer moves fast - that’s the point. But a no-answer isn’t a closed lead; it’s a contact who didn’t pick up once. What happens after the disposition drops?
No-answers re-dialed cold
Agents hit the same no-answers hours or days later with no idea what was tried before, or when.
Callbacks that just sit
A callback lands in the list and waits for an agent to reach it. Sometimes nobody does - and the lead was the one who asked to be called.
“Not yet” goes cold
The contact who said “not this month” is worth calling in six weeks. Nothing remembers to do it, so nothing does.
How it works
Disposition fires. Sequence starts. Contact calls back.
It hooks straight into VICIdial’s disposition layer - no middleware, no Zapier chain. A disposition you already use becomes a two-channel follow-up that ends when the contact calls your number.
Three channels on one timeline
A text an hour later, a voicemail drop the next morning, an AI call the day after. One sequence, built once — not three campaigns you keep in sync by hand.
Dispositions trigger it, scoped how you want
Pick the codes that start a journey, then narrow it to particular campaigns or in-groups, and to outbound, inbound or both. The same disposition means different things on different campaigns.
Runs in the lead’s own timezone
Anything that reaches a person is held until their local waking hours, worked out from what your dialer knows about them and re-checked when the step comes due — not when it was scheduled.
Stops the moment they reply
A reply ends the sequence so a human can take over. STOP suppresses them everywhere, and a lead on your dialer’s DNC list is never contacted by a step at all.
Your carrier account, not ours
Connect your own Telnyx account and we configure it — the numbers, the messaging profile, and the outbound trunk on your dialer. Calls and texts are billed to you by Telnyx at your rates.
Reporting that answers four questions
Is it working, what is broken, what did it cost, and what happened to one particular person. Per-step skips and failures come with the reason attached.
Every channel, your account
Texts, voicemail drops and AI calls - all on a carrier account you own.
Connect your own Telnyx account and we configure it for you. No shared sending pool, no shared number, no pooled reputation.
Voice - voicemail drops and AI calls
A drop rings, waits for the beep, and leaves a recording or a spoken message - after the tone or not at all. An AI call puts one of your Smart Carrier agents on the line instead. Recordings come from a shared library you can upload to, generate from text, or import straight from your dialer’s own prompts. Neither needs a 10DLC registration.
Text - on your own Telnyx numbers
You pick which of your numbers each step sends from - fixed, random or round robin - and replies land in an inbox here, threaded per contact. 10DLC and A2P registration live entirely in your Telnyx account; we do not resell numbers or hold that compliance. Sends are paced against the throughput the carriers granted your campaign, so a large send queues rather than being filtered. STOP suppresses the contact everywhere.
What a step can do
Six things that happen to a lead, in whatever order suits.
Put waits between them and you have a sequence. Any step can be gated on a rule checked against live data from your dialer - “only if we have not already called twice today” - and a step held back is skipped with the reason, not abandoned.
Send a text
Rendered from the lead as it stood when the journey started, so a message says what it would have said at the time even if somebody edits the lead an hour later.
Does: your numbers, fixed or rotating
Leave a voicemail
Rings, waits for the beep, and leaves a recording or a spoken message. Optionally does something different if a human picks up instead.
Does: after the ring-out, on beep detection
Place an AI call
One of your Smart Carrier agents rings the lead and holds a conversation. The opening line is required — an assistant that opens with whatever its prompt happens to say is rarely saying what you would choose.
Does: your own AI agent
Book a callback
Written straight into VICIdial and snapped into the lead’s waking hours — a callback scheduled for 3am is one an agent sees at 3am and nobody makes.
Does: vicidial_callbacks
Move them to another list
Moves the lead and marks it callable again, so it can actually be dialed where it lands. Optionally only when a rule passes.
Does: vicidial_list, callable again
Add them to DNC
Written to your dialer’s own do-not-call list, system-wide or for one campaign, in the ten-digit format VICIdial actually matches on.
Does: vicidial_dnc
Setup in four steps
From an API key to a running campaign in an afternoon.
No sales call and no onboarding session. The part people expect to be the work - wiring a carrier to a dialer - is the part we do for you.
Connect your Telnyx account
Paste an API key. It connects read-only first, so nothing on your account changes until you grant write access as a separate decision.
We configure it for you
Granting write access provisions the outbound voice profile, the call application, the messaging profile and a SIP trunk on each of your dialers — credentials generated, not copied between two portals.
Pick the dispositions that start it
Every status on your dialer, split into the ones agents select and the ones VICIdial sets itself. Narrow to campaigns or in-groups when the same code means different things.
Add the steps and turn it on
Waits, texts, voicemail drops, calls, in whatever order suits. It starts within a minute of a disposition — or in under a second, with one button that wires the trigger into your campaigns for you.
Why bring your own accounts
Your account means your rates and your reputation - not ours.
Bundling calls and texts into a subscription is a convenience with a real cost. Here is what bringing your own gets you instead.
No markup on anything sent
Texts and calls go out on your own Telnyx account at your own rates. We add nothing per message and nothing per minute — your volume pricing and your credits apply.
No shared-account risk
No shared sending pool and no pooled reputation. Another customer’s traffic cannot affect your deliverability, because none of it goes through the same account.
Your numbers and 10DLC stay yours
The A2P registration, the brand, the compliance history and the numbers live in your Telnyx account. They follow you, including if you ever leave.
trigger dispositions NA, NA2 campaign SOLAR_Q3 outboundwait 1htext "We tried to reach you, {first_name} - call us back"wait until 9am, their timezonedrop voicemail greeting.wav (on beep)wait 2d if calls_today < 2call AI agent "Solar qualifier"lead 636 555 0148 enrolled (NA2, 14:02)text sent 15:02 · replied 15:19 "yes call me"→ journey stopped, handed to an agent ✓sent from your own Telnyx account (BYO)
One disposition starts it. A reply ends it - because the point was a conversation, not a send count.
Pricing
Free through 2026. Volume goes to your account, not ours.
Journeys are part of Smart Carrier, which is free for every account through 2026 - claim it before 1 January 2027 and it stays free on your account permanently. Texts and calls are billed to you directly by Telnyx at your own rates.
$199/mo Free
Free for every account through 2026. Accounts created from 2027 pay $199/month. No card, nothing to cancel.
- Unlimited journeys, steps and enrolments — no per-message or per-enrolment fee from us
- Texts, AI calls and voicemail drops, with a shared audio library you can upload to, generate from text, or import from your dialer’s own prompts
- Rules on any step, checked against live data from your dialer rather than a snapshot
- Reply branching on keywords or intent, and quiet hours in each lead’s own timezone
- STOP suppression and your dialer’s DNC list enforced before every text and every call
- Per-journey reporting: funnel, per-step skips and failures with reasons, spend, and a searchable lead log
- An API to enrol somebody straight from a web form, creating the lead on your dialer if it does not exist
Bring your own carrier. Texts and calls are billed to you directly by Telnyx, with no markup from us, and the 10DLC/A2P registration stays in your account. We enforce STOP and your dialer’s DNC list before every send and every dial, and hold anything that reaches a person until their local waking hours. List hygiene and consent remain yours.
FAQ
Journeys questions
Routing the calls this generates? See Inbound Seller → · keeping those numbers answered? DID Reputation Center →
Your no-answers are a list. Start working it.
Connect your Telnyx account, pick the dispositions that start it, add the steps. Free through 2026 - claim it and it stays free on your account for good.