Compliance
DNCDo not call
The person asked not to be called again — and with the DNC flag set, the number goes on VICIdial’s do-not-call list.
DNC is the code that carries legal weight. Someone told your agent to stop calling, and the agent recorded it. On a correctly configured system that does two things: it closes the lead, and it puts the number on the do-not-call list so nothing else in VICIdial dials it again.
When VICIdial sets it
Agent-selected. The important part is not the letters — it is the DNC flag on the status. With that flag ticked, the number is added to the do-not-call list; without it, DNC is a label that stops this one lead and nothing more.
What to do
- Check the flag today, on every status you treat as a do-not-call code, including any custom ones. This is the single most common compliance misconfiguration on a VICIdial system.
- Make the code easy to find on the agent screen. A DNC request that is awkward to record is a DNC request that gets recorded as something else.
- Never put a DNC status into a campaign’s dial statuses, and never recycle these leads with a list reset.
Related codes
The matching statuses are DNCL and DNCC, which mark leads that were blocked because they matched a do-not-call list. Do not confuse DNC with NI: "not interested" is a soft no and carries no such protection.
Related status codes
In the glossary
- DNC (Do Not Call)
The numbers your dialer must never call, and the three places VICIdial stores them.
- TCPA
The US federal statute that governs autodialed and pre-recorded calls, and what it requires of a dialer.
- Campaign
VICIdial's top-level container for a dialing program — lists, agents, dial method, dispositions and pacing.