DID Reputation Center

Stop watching your answer rate fall and not knowing why.

Reputation watch, a warm-up engine, and health-driven CID rotation - built into the VICIdial you already run.

“Spam Likely” doesn’t announce itself on your dialer. It shows up as a slow collapse in ASR - answer-seizure ratio - and you spend a week blaming the list before you realize three of your DIDs are burned. The Reputation Center surfaces that collapse as it starts: per-DID ASR trends, carrier and analytics-engine reputation labels, CNAM status, and a warm-up engine that ramps new numbers and rests burned ones - all feeding back into VICIdial’s CID rotation so your clean numbers carry the load.

See Managed Floor See pricing

Included with Managed Floor Essentials and Enterprise · not sold separately

360°DID answer-rate view

Spam-labelreputation watch

Autowarm-up & rest

from $1,900/mo with Managed Floor

Six capabilities, one dashboard

Everything that affects whether your calls get answered.

ASR data from your VICIdial logs, external reputation signals, and your CID-group config - pulled into one view, instead of five places you correlate by hand.

360° DID dashboard

ASR (answer-seizure ratio) and connect-rate trends per DID, campaign, list, and area code. Date-range comparisons by day, week, or custom window - plus A/B view to put two campaigns or ingroups side by side.

Spam & reputation watch

Per-number health scores and “Spam Likely” label status, pulled from carrier and analytics-engine reputation databases - the same engines that decide what shows on a called party’s screen. CNAM display-name visibility included.

Warm-up engine

Brand-new DIDs ramp on a controlled call schedule so they build a clean history before full volume. Burned numbers are rested automatically - and brought back into rotation when their score recovers.

Local-presence intelligence

Measure ASR and contact-rate lift by area-code match - a matching local number versus a generic one, broken down by list geography - and see which area codes to expand into.

Health-driven CID rotation

Reputation scores feed directly into your VICIdial CID groups: burned numbers go inactive, clean numbers absorb the volume. Rotation thresholds (by minutes or call count) stay configurable per group, per campaign.

CNAM & branded-calling registration

Register your business display name with CNAM databases so calls show your brand instead of a bare number or “Unknown.” Covers the registration step; propagation depends on each carrier’s CNAM lookup cadence.

How it works

It reads from your VICIdial data. You don’t move anything.

An add-on to your existing managed VICIdial server - it computes ASR from your call logs, enriches DIDs with reputation signals, and writes health back to your CID groups, without touching your dialplan or carrier.

ASR baseline

The dashboard builds per-DID answer-rate history from your existing VICIdial call logs - no new tagging, no schema changes. The first view shows which DIDs are healthy, degraded, or in freefall.

Reputation enrichment

Each DID is checked against carrier and analytics-engine reputation databases on a rolling schedule. Health score, “Spam Likely” presence, and CNAM display-name status attach to the DID and update as signals change.

Rotation feedback

Health scores write back to your CID groups - numbers below the critical ASR threshold or carrying a reputation label go inactive, clean numbers absorb their calls. Override any automatic decision from the CID Groups panel.

Who it’s for

For anyone whose answer rate is quietly bleeding out.

High-volume outbound

Where “Spam Likely” silently halves your contact rate and you find out a week late from the ASR chart.

Local-presence dialers

Measure whether area-code matching actually lifts contact rate - and which area codes are worth expanding into.

Number-rotation operators

Warm new DIDs on a controlled ramp and rest burned ones automatically, instead of guessing which numbers to swap.

vicifast - did-reputation · health

did 1 415 555 0133   ASR 38%  ▼ critical (<40%)
  reputation: "Spam Likely" on 2 carriers
  action: rest → warm-up queue
 
did 1 650 555 0190   ASR 71%  healthy
  rotation: carrying load
 
warm-up  new did 1 415 555 0177   day 2/7  ramping

Per-DID answer-rate + reputation, feeding warm-up and health-driven rotation automatically.

Pricing

It comes with Managed Floor. Priced on your plan.

The Reputation Center is not sold on its own, because knowing a number is burning only helps if somebody rotates it. It is included in both Managed Floor tiers, along with the engineer who does the rotating. You pay your SIP carrier directly, as always.

From $1,900/mo, with Managed Floor Essentials

That is the 25-agent band; it scales with your plan up to $17,900/mo at 350 agents. Billed monthly, no contract. See the full price table.

360° DID dashboard with ASR, connect-rate, and date-range comparison views
Spam-label watch and per-number reputation health scores from carrier + analytics-engine databases
Warm-up engine with configurable ramp schedule and automatic rest-and-recover
Local-presence area-code analysis and expansion recommendations
Health-driven CID rotation integrated with your VICIdial CID groups
CNAM display-name registration (propagation subject to each carrier’s lookup cadence)

Reputation signals are third-party and directional. They reflect what carrier and analytics-engine databases report at query time - not a guarantee of call delivery or label removal. Number hygiene, call behavior, and your carrier relationships remain yours. We surface the signal; you act on it.

FAQ

DID Reputation Center questions

Different axis entirely. TCPA Command Center monitors legal compliance - abandonment rate, calling windows, exposure across your dialing. Blacklist Alliance scrubbing removes known litigators before the dial. The Reputation Center is about what happens to your caller ID after the call leaves your server: whether it gets flagged “Spam Likely,” whether your CNAM name shows correctly, and whether ASR is degrading because a DID is burned. Run all three - they don’t overlap.

Reputation labels and health scores are pulled from carrier and analytics-engine reputation databases - the same category of services behind “Spam Likely” on consumer phones. No single database is authoritative for every carrier, so the scores are directional: a low score is more likely labeled on some networks than a high one. Act on trends, not individual data points.

It controls how much call volume a brand-new DID carries in its first days. High volume from a number with no history is a common signal reputation engines use to assign “Spam Likely.” The engine ramps volume gradually - below the threshold where new numbers usually get flagged - so the number builds a clean record, then re-enables rested numbers once their score recovers.

No. It’s a monitoring, scoring, and rotation-configuration layer - it doesn’t sit in the call path. Your calls originate from VICIdial exactly as they do today. The Reputation Center reads your call logs to compute ASR, enriches DIDs with external reputation signals, and writes enable/disable decisions back to your CID groups. Dialplan, PJSIP trunk, and SIP carrier are untouched.

Your VICIdial logs stay on your server - the Reputation Center reads them from your dedicated VPS. ASR runs on your call data; only DID numbers (not recordings, not contact details, not agent data) are sent to external reputation databases for label lookups. No call audio or PII leaves your box.

Watching abandonment rates and calling-window compliance instead? See TCPA Command Center → - the compliance axis runs parallel to reputation, not in place of it.

Your DIDs are building reputation or burning it right now.

Find out which - before the answer rate tells you the hard way. It comes with Managed Floor, from $1,900/mo on a 25-agent plan, and so does the engineer who acts on it.

See Managed Floor pricing Tell us about your floor

How you get it

DID Reputation Center comes with Managed Floor. It isn’t sold separately.

Not as a paywall — because it doesn’t work unattended. A dashboard showing your numbers going bad, with nobody rotating them, is just a record of revenue leaving. The tool is only half of it; the other half is an engineer whose job is to act on what it finds. So we stopped selling the half that doesn’t work on its own.

Managed Floor Essentials

Included

Managed Floor Enterprise