Dropped calls
CLOSOPClosing time option
The inbound call arrived at closing time and was handled by the in-group’s closing-time option.
CLOSOP covers the awkward edge of the day: a call that lands as the queue is closing. Rather than treat it as a normal queued call or as a plain after-hours call, the in-group’s closing-time option handles it.
When VICIdial sets it
Automatically, when that option is configured and a call arrives in the closing window.
What to do
- Make the closing message honest. "We have just closed, we open at nine" is better than a queue nobody will answer.
- Look at CLOSOP volume before you change opening hours — the last ten minutes of the day are often busier than people assume.
- Check it against your call time schedule so the two do not contradict each other.
- Keep the closing window short and specific. A wide window turns ordinary afternoon calls into closing-time calls.
- Give people a way to leave their details. Somebody calling at closing time still wants to talk to you tomorrow.
Related codes
Related status codes
In the glossary
- In-group
VICIdial's inbound queue — where inbound calls and warm transfers wait for an agent.
- ACD (Automatic Call Distribution)
The logic that decides which waiting call goes to which free agent.
- Campaign
VICIdial's top-level container for a dialing program — lists, agents, dial method, dispositions and pacing.