compliance
137 posts.
Moving your DNC list to VICIdial
Migrating your suppression list to VICIdial means exporting your existing DNC contacts, loading them into the internal DNC table, and verifying campaign-level settings before you dial a single number.
Read postUsing the NANPA Exclusion Field and Value in VICIdial
The Exclusion Field and Exclusion Value pair tells a NANPA scrub which already-classified leads to skip, so you can re-scrub a list without re-checking records you trust.
Read postWhat the NANPA Batch Updater Does in VICIdial
A plain-English tour of VICIdial's NANPA batch updater: a manual cellphone scrub for inactive lists, the running-scrubs log, the inactive-lists picker, and scheduling.
Read postWhat the barge-in entry tone tells the agent and customer
The entry tone is the audible cue both parties hear when a manager barges into a VICIdial call, signalling a third person has joined.
Read postWhat VICIdial Call Count Limits do
VICIdial has three kinds of Call Count Limit that cap how often a lead or phone number gets dialed. Here is what each one does and when to reach for it.
Read postHow to set a per-state 24-hour limit for Florida calls
Build a CALL_LIMITS_OVERRIDE container to cap Florida numbers at three calls per rolling 24 hours, matched by area code and optionally zipcode or state.
Read postHow to enable the 24-Hour Call Count Limit
Turn on the rolling 24-hour call cap in two steps: flip the system switch, then set the per-campaign number, method, and scope.
Read postWhen you need the 24-Hour Call Count Limit
Use the rolling 24-hour cap whenever a rule limits calls per number per rolling day, like Florida's three-attempt rule, where the fixed Daily limit falls short.
Read postThe PHONE_NUMBER vs LEAD method for 24-hour limits
PHONE_NUMBER caps a specific number across every lead it touches; LEAD caps the record. The difference decides how many calls a person can really get.
Read postWhat the 24-Hour Call Count Limit does
The 24-Hour Call Count Limit uses a rolling window instead of a fixed reset, capping dials per lead or number in any trailing 24 hours. Here is how it works.
Read postSystem-wide vs campaign-lists scope for 24-hour limits
SYSTEM_WIDE counts every attempt on the box; CAMPAIGN_LISTS counts only this campaign's lists. The scope decides whether shared leads share a count.
Read postHow to Record a Safe-Harbor Message by Phone
Dial 8168 from a VICIdial-attached phone, record your FTC-compliant safe-harbor disclosure, then enter the filename in the Safe Harbor Exten field on the Campaigns screen.
Read postHow to Use the cm_dnc.agi Call Menu Script
cm_dnc.agi lets a VICIdial Call Menu mark an inbound caller's number as DNC or NI without agent involvement, then routes the call onward.
Read postHow to add a number to the DNC list with add_dnc_phone
Use the add_dnc_phone API to push a phone number onto a campaign or internal DNC list without opening the admin screen.
Read postRemoving a number from DNC with delete_dnc_phone
Call the delete_dnc_phone API to pull a phone number back off a campaign or internal DNC list when it was added by mistake.
Read postValidating a number before dialing with check_phone_number
Check that a phone number is the right length, in a dialable area code, and not on a DNC list before you dial it.
Read postHow call recording works for a Remote Agent
Remote Agents in VICIdial can be recorded just like any other agent. Two settings control it: the campaign recording mode and the user record flag.
Read postHow to write a filter that calls only certain time zones
Filter VICIdial leads by GMT offset so your campaign only dials contacts whose local time is inside your calling window, with a test before you enable.
Read postDiagnosing recording-access questions with the Recording Access Log
When someone asks who listened to a recording, the Recording Access Log answers it — search by access date, recording date, or the user who did the listening.
Read postHow to read the Caller ID Log Report to see which CIDs you've burned
The Caller ID Log Report breaks calls down by the caller IDs a campaign used, so you can see which numbers are burned and rotate them before they go spammy.
Read postHow to read the Real-Time Monitoring Log Report to see who listened in
The Real-Time Monitoring Log Report shows which manager monitored which agent, when, for how long, and what kind of session it was.
Read postHow to read the Agent-Manager Chat Log when you need a record of a conversation
The Agent-Manager Chat Log lets you view and search internal chats between managers and agents, and between agents, when you need a written record.
Read postWhat the DNC Flag on a VICIdial Status Actually Does
The DNC flag on a status marks a lead do-not-call, counts it in DNC totals, and can push it onto your DNC lists depending on campaign settings.
Read postHow to set up the 24-Hour Call Count Limit for Florida
Florida's mini-TCPA caps outbound sales calls at three per phone number in any 24-hour window. This guide shows exactly how to configure the 24-Hour Call Count Limit feature in VICIdial to stay compliant.
Read postWhat GDPR means for call centers calling EU residents
The EU's General Data Protection Regulation (GDPR), effective May 25, 2018, imposes data access, correction, and erasure rights on any organization that collects or processes data about EU residents — including call centers based outside the EU. Here is what that means in practice for VICIdial operators.
Read postCanada's calling hours and DNC record-keeping rules explained
Canadian telemarketing rules impose strict calling windows — 9 am to 9:30 pm on weekdays and 10 am to 6 pm on weekends — and require businesses to retain internal DNC entries for 3 years and 31 days. This post explains both requirements and how to configure VICIdial to meet them.
Read postHow to export or purge a lead's data for a GDPR request
When a GDPR right-of-access or right-to-erasure request arrives, VICIdial's Modify Lead page gives you the tools to download or permanently delete all data for that lead. Here is exactly how to use them.
Read postWhat Maryland's mini-TCPA means for your campaigns
Maryland's HB-37, effective January 1, 2024, mirrors Florida's mini-TCPA with a 3-calls-in-24-hours cap and 8 am–8 pm calling window. Here is what VICIdial operators need to configure before dialing Maryland numbers.
Read postWhat Washington's mini-TCPA means for your campaigns
Washington's HB-1497, effective June 2022, extends beyond sales calls to cover any organization soliciting for money, requires caller identification within 30 seconds, and mandates ending a call within 10 seconds when requested. Here is what VICIdial operators need to configure.
Read postWhat UK call-center rules (OFCOM) mean for dialers
UK OFCOM telemarketing rules share much with US FTC rules but differ in key ways — including how drop rates are calculated and how abandoned calls are treated. Here is what outbound dialers need to know.
Read postWhat Canada's DNCL is and how it differs from the US DNC list
Canada's National Do Not Call List (DNCL) is the Canadian counterpart to the US federal DNC registry, but the two systems have meaningful differences in scope, exemptions, and record-keeping obligations. This post breaks down what dialer operators need to know.
Read postWhat the UK TPS and CTPS lists are and how to filter against them
The Telephone Preference Service and Corporate Telephone Preference Service are the UK's opt-out registries for consumer and business numbers. Outbound dialers must filter against both before placing calls.
Read postWhat TCPA and Litigator Scrub filtering through DNC.COM covers
DNC.COM's TCPA scrub and Litigator Scrub are two distinct filters that protect call centers from autodialer consent violations and lawsuit exposure. Here is what each one does and why both matter.
Read postWhat ACTIVE, INACTIVE, and EXPIRED holiday status mean
VICIdial gives each Call Time Holiday one of three statuses — ACTIVE, INACTIVE, or EXPIRED — and only one of them actually triggers After Hours routing on the holiday date. Understanding the difference prevents costly misconfigurations.
Read postThe near-total cold-calling bans you should know about (CT, MS)
Connecticut's 2023 law and Mississippi's 2024 Medicare ban are among the strictest state-level calling restrictions in the US. If your campaigns reach either state, you need to know what is and is not permitted.
Read postWhat Oregon's 2026 mini-TCPA means for your campaigns
Oregon's House Bill 3865 took effect January 1, 2026, restricting automated sales calls and SMS texts to Oregon numbers, with a 3-call-per-24-hour cap and an 8 am–8 pm calling window. This is what VICIdial operators need to know.
Read postWhy Washington makes you end a call within 10 seconds on request
Washington state's HB-1497 includes a strict rule: if a called party signals they want to end the call, the solicitor must hang up within 10 seconds. Here is what that means for your dialer setup.
Read postThe GDPR right of access and right to erasure, explained
Articles 15 and 17 of the GDPR give EU residents the right to see every piece of personal data you hold on them and to demand its deletion. Here is what those rights require in practice.
Read postHow to add a Call Time Holiday in VICIdial
Adding a Call Time Holiday in VICIdial takes a few minutes but requires careful attention to status and the inbound method. This step-by-step guide covers every field and the two-step process to attach the holiday to a Call Time.
Read postWhat Oklahoma's mini-TCPA means for your campaigns
Oklahoma's HB-3168, in effect since November 2022, bans most automated sales calls, caps contacts at 3 per number per 24 hours, and prohibits voice-alteration technology. Here is what that means for VICIdial operators.
Read postThe UK 72-hour drop-lockout rule and how to set Drop Lockout Time
Under UK OFCOM rules, you cannot attempt to re-contact a customer within 72 hours of an abandoned call. VICIdial's Drop Lockout Time field in Campaign Detail enforces this automatically.
Read postHow to add a new Call Time definition in VICIdial
This post walks through every field on the Add New Call Time screen in VICIdial, with practical guidance on naming, time-window values, and the permanent ID constraint you must plan for before saving.
Read postWhat Call Time Holidays are and when to use them
Call Time Holidays are one-day (or partial-day) rules attached to a Call Time definition that reroute inbound calls to an After Hours option during a named holiday. This post explains the feature, its fields, and when it makes sense to use it.
Read postWhat the DNC.COM integration adds to VICIdial filtering
VICIdial's DNC.COM integration lets you scrub lead lists and inbound DID calls against state, federal, and internal DNC lists plus TCPA and Litigator Scrub — all from a single web admin utility.
Read postWhat a Call Time definition is in VICIdial
A Call Time definition sets the days and hours VICIdial is allowed to dial outbound leads or accept inbound calls, based on the customer's local time zone. This post explains every field and the core logic behind the feature.
Read postWho is affected by GDPR, even outside the EU
GDPR applies to any organization that collects or processes personal data of EU residents, regardless of where the organization is based. Call centers outside Europe are not automatically exempt.
Read postWhat Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
Read postHow the UK OFCOM drop-rate calculation differs from the US
Since December 2015, OFCOM has allowed a different formula for counting dropped calls — one that factors out anticipated answering-machine drops. Here is how to enable it in VICIdial and why it matters.
Read postHow to attach state-specific call times to a Call Time definition
State Call Time Definitions let you override the default calling window for leads in specific states, so VICIdial automatically respects narrower state-level restrictions. This guide covers creating a State Call Time and linking it to a Call Time definition.
Read postMaine's Reassigned Number Law (LD 2234)
Maine's 2024 law LD 2234 requires telephone solicitors to use the Reassigned Number Database to verify a number was not reassigned before making a sales call.
Read postVSPs and STIR/SHAKEN Certificates
Voice Service Providers must hold their own registered STIR/SHAKEN certificates for calls originating on their networks, even with a third-party upstream.
Read postTCPA Consent Revocation Rules
A consumer can revoke consent to your calls and texts by any reasonable means. Here is how a VICIdial operator honors that within 10 days.
Read postTCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
Read postWhat the Reassigned Number Database Is
The FCC Reassigned Number Database holds 300M+ US numbers reassigned or disconnected since 2021, so callers can confirm a number still belongs to the right person.
Read postTelemarketing-Prohibited Holidays
Some states ban telemarketing on specific holidays, and the list varies by state and year. Here is what that means for a VICIdial operator.
Read postTCPA Penalties for Illegal Cell Phone Calls
TCPA penalties run $500 to $1,500 per call or text, and class actions can multiply that across thousands of leads. Here is what a dialer operator should know.
Read postHow to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
Read postOne-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
Read postThe 2021 Supreme Court ATDS Ruling
In April 2021 the Supreme Court unanimously narrowed the definition of an autodialer, requiring a random or sequential number generator. Here is what changed for dialers.
Read postWhy STIR/SHAKEN Matters for Outbound Callers
How STIR/SHAKEN attestation affects call delivery and answer rates, and what an outbound call center can do to keep its numbers landing.
Read postWhat Robocall Mitigation Is
Robocall mitigation is the loosely defined, carrier-level tool that blocks calls a carrier thinks are robocalls. The rules vary widely by carrier.
Read postNatural Disaster Calling Bans
States often prohibit telemarketing after hurricanes or floods. Handle a disaster ban in VICIdial the same way you handle a holiday block.
Read postOne-Party vs Two-Party Recording Consent
The difference between one-party and two-party consent states for call recording, and why a hosted dialer treats every call as two-party.
Read postWhat the Drop Action MESSAGE Setting Does
The Drop Action campaign field decides what an abandoned call hears. MESSAGE plays your Safe Harbor recording; HANGUP just disconnects.
Read postSafe Harbor Ring Time: Minimum 15 Seconds
FTC Safe Harbor requires calls to ring at least 15 seconds or 4 rings before you hang up. Set Dial Timeout above 15 in VICIdial.
Read postState-Specific Calling Time Restrictions
Many states are stricter than the 9am-9pm standard, and some change the rules by day of week. Here are the windows that matter and what they mean for your dialer.
Read postWhat Local Calling Times Are
Local calling times are the hours you are legally allowed to dial a consumer - and they are measured in the consumer's time zone, not yours.
Read postThe Standard Opt-Out Keywords You Must Honor
Stop, quit, end, cancel, unsubscribe, revoke, and opt out automatically trigger an opt-out. Here is how a VICIdial SMS program processes them.
Read postWhat Is a Mini-TCPA?
A mini-TCPA is a state telemarketing law that mirrors Florida's stricter rules: express consent, 8am-8pm windows, and call-frequency caps.
Read postManual-Dial-Only Dialing to Stay TCPA-Safe
One TCPA strategy is to call cell phones only from a dialer with no auto-dial capacity, so a human triggers every call. Here is how that works.
Read postWhat VICIdial Cold-Storage Logs Are
VICIdial's 2024 cold-storage feature moves older already-archived call logs to a separate database server while keeping them searchable in Admin Lead Search.
Read postHow the RND Shields You From TCPA Liability
The Reassigned Number Database offers a TCPA safe harbor: with prior consent and a clean RND check, one wrong call to a reassigned number will not sink you.
Read postWhat Counts as Express Written Consent
Valid express written consent under the TCPA must name the caller, the number, the purpose, the ATDS disclosure, and carry an affirmative signature.
Read postHow to Activate State Call Times in VICIdial
A step-by-step on using the CALL TIMES section of admin.php to build a call time record with day-of-week hours and select it in your campaign.
Read postWhat State DNC Lists Are
Several states run their own Do-Not-Call lists separate from the federal FTC DNC, and some never forward registrations to the federal list.
Read postFlorida Mini-TCPA Rules
Florida's July 1 2021 law: express consent for autodialed or recorded calls, an 8am-8pm window, and the state call-time override that enforces it.
Read postAI Voice Bots and the TCPA
AI-generated and prerecorded voice calls count as robocalls under TCPA and FCC rules, so they need prior express written consent. Here is what that means for VICIdial.
Read postRingless Voicemail and FCC Rules
In November 2022 the FCC ruled that ringless voicemails are subject to robocall rules, so they require the same prior consent as automated calls.
Read postWhat Is a Do-Not-Originate (DNO) List?
A DNO list is an FCC-required carrier-level list of phone numbers that should never originate outbound calls. Here is what it means for VICIdial operators.
Read postWhat Is STIR/SHAKEN?
STIR/SHAKEN is the set of carrier protocols that cryptographically attest to a caller's right to use a number, from origination to destination.
Read postHow to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
Read postState Calling Rules: An Overview
Federal rules are only half the picture. Here is what state telemarketing law adds on top - call windows, prohibited holidays, and separate DNC lists.
Read postThe FTC Caller ID Transmission Rule
Outbound telemarketing must transmit an active Caller ID that identifies your company and lets the consumer opt out. Here is how to set it in VICIdial.
Read postWhat the TCPA Means for Call Centers
A plain overview of the Telephone Consumer Protection Act of 1991 for outbound call-center operators, and the VICIdial settings that keep you compliant.
Read postWhat FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
Read postTwo-Party Consent States for Call Recording
Which states require all parties to consent before recording a call, plus the safe default of treating every call as two-party.
Read postFTC Local Calling Time Rule (8am-9pm)
The FTC bans telemarketing calls between 9PM and 8AM local time. VICIfast recommends a tighter 9AM to 9PM window. Set it with the Local Call Time field.
Read postWhat the TRACED Act Is
The December 2019 TRACED Act set STIR/SHAKEN, robocall mitigation, and bigger penalties in motion. Here is what it means for a VICIdial caller.
Read postCalling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
Read postSTIR/SHAKEN Attestation Levels: A, B, C
What full (A), partial (B), gateway (C) and no attestation each mean in STIR/SHAKEN, and why the level on your calls changes how they get delivered.
Read postSafe Harbor Record-Keeping: The 5-Year Rule
FTC Safe Harbor requires keeping calling records for up to 5 years. The 2024 update added prerecorded messages, carrier details, DNC logs, and relationship records.
Read postIs VICIdial an ATDS?
VICIdial dials from loaded lead lists, not a random or sequential generator, so under the 2021 ruling it appears not to be an ATDS. Configuration still matters.
Read postHow to Block Calling on a Holiday in VICIdial
VICIdial has no per-state no-call-day scheduler, so block a holiday by setting that state's call time to 2400 to 2400 for the day, then revert.
Read postFlorida's 3-Calls-in-24-Hours Rule
Florida limits sales callers to no more than three calls to the same person about the same issue within any 24-hour period - and how a dialer enforces it.
Read postHow to Set Up a Safe Harbor Message in VICIdial
Set Drop Action to MESSAGE and point Safe Harbor Exten at the recording that plays your company name and callback number when a call is dropped.
Read postThe FCC Automated Opt-Out Requirement
Dropped autodial calls must offer an automated opt-out. In VICIdial, route drops to a Call Menu running cm_dnc.agi so the consumer can remove themselves.
Read postHow to Query the Reassigned Number Database
Check up to 50 numbers individually or 250,000 in a batch at reassigned.us, using your last-contact or consent date to confirm a number was not reassigned.
Read postWhat Is an ATDS Under the TCPA?
An ATDS is equipment that stores or produces numbers with a random or sequential generator and dials them. Here is what that means for your dialer.
Read postWhy Your Calls Get Flagged Scam Likely
The causes behind SCAM LIKELY labels, from low attestation and high volume to complaints and reused DIDs, and how to reduce flagging.
Read postThe 3% abandonment rule explained
The FTC caps abandoned outbound calls at 3% of answered calls per campaign per 30-day period. Here is exactly how VICIdial counts and controls that number.
Read postWhat FTC Safe Harbor means for auto-dialers
FTC Safe Harbor is a set of five provisions that let you run predictive dialers legally. Miss any one and your campaign is out of compliance.
Read postHow to see which user listened to which recording
Use VICIdial's Recording Access Log to audit which manager or QA reviewer opened each call recording and when they accessed it.
Read postWhat the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
Read postA plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
Read postWhen to use Parallel Stereo Recordings vs agent-controlled
Parallel Stereo Recordings guarantees a full-call stereo file regardless of agent actions. Agent-controlled recording is flexible but can leave gaps. Here is how to choose.
Read postThe recording AGIs explained: NVA, IVR verification, VICIrecGateway
A plain-English tour of the three recording AGIs in VICIdial — NVA_recording, IVR_recording_verification, and VICIrecGateway — and when to reach for each one.
Read postWhy you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
Read postWhat the Recording Access Log shows and how to read it
The VICIdial Recording Access Log tracks every time a user opens a call recording. Learn what each field means and how to search it effectively.
Read postHow to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
Read postThe prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list — but the clock runs out faster than most people expect.
Read postHow to filter your leads against the federal DNC list before loading
Federal DNC scrubbing must happen before leads enter VICIdial, not inside it. Here is the practical workflow for filtering and loading clean lists.
Read postHow to set how long you keep recordings
VICIdial does not auto-expire recordings. Learn how to set a retention policy using cron scripts, archive tiers, and database cleanup to stay compliant without filling your disk.
Read postWhat the federal Do-Not-Call list is and who has to filter against it
The federal DNC list has over 209 million phone numbers. If your business solicits sales by phone, you must filter against it monthly or face heavy fines.
Read postWhy you should never load the full federal DNC list into VICIdial
Loading 209 million DNC records into VICIdial's internal DNC table will break the system and still will not satisfy the FTC. Here is the right approach.
Read postThe IVR Recording Verification AGI explained (3rd-party verify)
VICIdial's IVR_recording_verification AGI automates 3rd-party consent recording: it walks callers through a scripted IVR and logs all responses to the vicidial_ivr database table.
Read postParallel Stereo Recordings explained: full call, every time
Parallel Stereo Recordings captures the entire call from the moment an agent receives it to when it leaves the agent session — no matter what agent-controlled recording does.
Read postStereo recording modes: CUSTOMER_ONLY, CUSTOMER_MUTE, BOTH_CHANNELS
Stereo recording has three active modes that decide which side of the call gets captured. Here is exactly what each one records and when you would pick it.
Read postWhat ALLFORCE recording does and when to use it
ALLFORCE records every call and removes the agent's ability to stop it. Here is exactly what that means and the compliance cases where it is the right call.
Read postThe recording API: starting and stopping a recording mid-transfer
The recording function in the agent API starts and stops recordings on demand, even in the middle of a transfer. Here is how START, STOP, STATUS, and the stage tag work.
Read postRecording DTMF Muting explained: hiding card numbers for PCI
Recording DTMF Muting drops audio for a set number of seconds after a keypad tone is detected, so card numbers never land in your recordings.
Read postHow the Mute Recording button works for agents
The Mute Recording button lets an agent pause or silence a live recording mid-call. Here is what it does, the 15-minute rule, and how it interacts with DTMF muting.
Read postHow VICIdial call recording actually works
A full walkthrough of VICIdial call recording: the four campaign modes, where files land on disk, delay and filename controls, agent mute and start-stop, PCI DTMF muting, and stereo.
Read postONDEMAND vs ALLCALLS recording: which to pick
ONDEMAND puts the agent in charge of recording; ALLCALLS records by default. Here is how to choose based on compliance, coverage, and storage.
Read postSTIR/SHAKEN and VICIdial: What You Need to Know
STIR/SHAKEN signs your caller ID so carriers can trust it. Here is what it is, why it affects your answer rates, and where VICIdial fits in.
Read postWhat Happens to Leads After a VICIdial List Expires
An expired list does not delete anything. It quietly stops dialing. Here is exactly what the expiration date does to your leads and how to bring them back.
Read postHow Aggressive List Resets Cause Over-Calling in VICIdial
Resetting a list too often quietly multiplies how many times each person hears from you. Here is how it happens and how to stay inside the line.
Read postLeads Dialing in the Wrong Time Zone: How to Fix It in VICIdial
Calls going out too early or too late usually mean leads coded to the wrong time zone. Here is how it happens and how to fix it.
Read postThe Time Zone Setting on a VICIdial List
The Time Zone Setting decides how VICIdial figures out what local time it is for each lead in a list. Here is what each option does.
Read postRecord Call on a DID: recording inbound by number
Turn on call recording for a specific inbound number, and learn what the full and queue-stop options actually do.
Read postCampaign Survey settings explained
A field-by-field tour of the Campaign Survey section in VICIdial: audio files, DTMF digits, opt-in routing, no-response action, and the extra digit paths that build a branching survey.
Read postHow to set up a broadcast (robo) campaign
A step-by-step setup for a broadcast campaign in VICIdial: record the message, choose a playback method, configure the remote agent, and start the run with no live agents.
Read postBroadcast dialing without live agents
Broadcast dialing plays a recorded message to a list with no live agent on the call. Here are the three playback methods, the trade-offs of each, and where it is allowed.
Read postHow to build a press-1 survey campaign
A step-by-step walkthrough of building a press-1 survey campaign in VICIdial: record the prompts, fill the survey fields, set the routing extension, and pick the right dial method.
Read postSurvey dialing: press-1 campaigns in VICIdial
Press-1 and survey dialing plays a recorded question and routes the call based on which key the person presses. Here is how the survey fields fit together and what to know before you run one.
Read postLocal Call Time: keeping calls inside legal hours
Local Call Time tells VICIdial which hours it may dial a lead, based on the lead's own time zone, not yours. Set it once per campaign and the dialer stops calling people at 7am their time while you sip coffee at noon.
Read postDial Timeout: how long VICIdial waits for an answer
Dial Timeout sets how many seconds VICIdial lets a number ring before giving up. Set it too short and you hang up on people who were about to answer; too long and you waste lines. Here is how to pick a number.
Read postTCPA in 2026 — what changed for outbound dialing
The FCC final rules from 2024-2025 that hit dialing operations now. Operator perspective, not legal advice.
Read post