What VICIdial Call Count Limits do

VICIdial gives you three separate ways to cap how often a number gets dialed: a Lifetime Lead Call Count Limit, a Daily Call Count Limit, and a 24-Hour Call Count Limit. All three are set per Campaign, and each answers a different question about how aggressively you want to chase a record.

If you have ever burned through a list, called the same person five times in a morning, or needed to honor a state rule about calls per day, one of these three limits is the tool for the job. This post walks through all three at a high level, then points you to the detail posts for each.

The three limits at a glance

Each limit counts calls differently, and two of the three have to be switched on in Admin -> System Settings before the per-campaign field does anything.

• Lifetime Lead Call Count Limit — the running total of times a single Lead can be dialed inside one campaign, for as long as that record lives. It is always on; you just set the number on the campaign Detail page.
• Daily Call Count Limit — how many times a lead can be dialed in a single day, where each day starts at midnight server-time. You enable it once in System Settings, then set the per-campaign number.
• 24-Hour Call Count Limit — a rolling window that looks back exactly 24 hours from now, instead of resetting at a fixed clock time. It can count by lead or by phone number, and was built for stricter rolling rules.

The first one is about lifetime fatigue on a record. The second is about a clean daily reset. The third is about a continuous trailing window. They can be combined, but most teams start with one.

How VICIdial decides whether to place a call

When a Lead is pulled from the Hopper and considered for dialing, VICIdial checks the limits that apply before the call goes out. If any limit is already met, the call is skipped and the record is flagged so it is not tried again until the relevant window allows it.

flowchart TD
  A[Lead selected to dial] --> B{Lifetime limit reached?}
  B -->|Yes| S[Skip call]
  B -->|No| C{Daily limit reached?}
  C -->|Yes| S
  C -->|No| D{24-hour window full?}
  D -->|Yes| S
  D -->|No| P[Place call]

Which limit should you use?

Pick by the rule you are trying to honor. For "never call a record more than N times total," use the Lifetime limit. For "no more than N times in a calendar day," use the Daily limit. For "no more than N times in any rolling 24 hours," such as Florida's three-calls rule, use the 24-Hour limit. None of these replace your DNC (do not call) or TCPA obligations — they sit on top of them.

Want the specifics? Start with the Lifetime Lead Call Count Limit, then read about the 24-Hour Call Count Limit. For the full picture of phone-based controls, see our phone-based functions guide.

VICIfast runs all three of these limits on a dedicated dialer we provision in under 40 seconds, so you can turn the right cap on the same day you sign up. See our pricing to get started.