Florida Mini-TCPA Rules

On July 1, 2021, Florida turned a fairly ordinary telemarketing law into one of the strictest in the country. The Florida mini-TCPA - the state's own version of the federal TCPA - added express consent for autodialed and recorded sales calls, cut the legal calling window, capped how often you can call the same person, and raised the penalties. If you place sales calls into Florida, these rules change how your dialer behaves, so they are worth getting exactly right.

What the law requires

Three changes matter most for a dialer. First, you need Express written consent before calling a Florida consumer with an auto-dialer or a recorded message. Second, the legal calling window shrank from 8am-9pm to 8am to 8pm local time. Third, you may place no more than three sales calls to the same number for the same issue within any 24-hour period. A 2023 follow-up bill eased some edges - narrowing the toughest restrictions toward automated calls and consumers with no prior business relationship - but the core structure stands.

Who counts as a Floridian? The law says any area code in the state, which currently means the 21 area codes that NANPA has assigned to Florida. That is convenient, because a dialer already has an area-code-to-state database, so it can flag a Florida number the moment it sees it. There is some debate about whether area code is the only fair test, so the 24-hour override can also key off a Florida zip code or state value in the Lead record if you set it that way. The 3-call piece is detailed in our Florida 3-calls-in-24-hours rule, and the wider pattern in what is a mini-TCPA. For everything else, the compliance overview ties it together.

The state call-time override approach

flowchart TD
  A[Lead enters hopper] --> B{Area code in Florida}
  B -- No --> C[Apply default rules]
  B -- Yes --> D[Apply Florida state call time]
  D --> E[Window limited to 8am-8pm local]
  D --> F[24-hour count override caps at three]
  E --> G[Call placed only if all checks pass]
  F --> G

The enforcement lives in two places: a Florida Call times record that holds calling to 8am-8pm, and a 24-Hour Called Count Limit Override carrying an entry like state => USA,FL,3 so no Florida number gets a fourth call inside a day. Activate both in the campaign and the dialer screens each call automatically against Permitted calling hours and the count cap.

VICIfast ships compliant defaults, including Florida state call-time and 24-hour count settings, so this is configured before you dial in. See pricing for what is included.