How to set a per-state 24-hour limit for Florida calls

To cap Florida calls at a different number than the rest of a Campaign, you build a CALL_LIMITS_OVERRIDE container and assign it to the campaign's override setting. The container maps states to call limits, matched off the area code of the dialed number.

Why Florida needs its own number

Florida's 2021 telemarketing law update set, among other things, a cap of three call attempts to a phone number per rolling 24 hours. It also tightened call hours to 8am-8pm and added express-consent requirements, with higher penalties. The rolling 24-hour wording is the key part: a fixed daily reset could still let more than three calls land inside any single 24-hour span, which is why the older Daily limit was not enough on its own.

The override lets you keep a looser cap for the rest of the country while holding Florida numbers to three. It applies to all normal customer calls in the campaign. There is no Manual dialing (click to dial) carve-out for this feature, so an agent keying in a Florida number is still subject to it.

Build the container

Create a settings-container of type CALL_LIMITS_OVERRIDE. The override is DISABLED by default, so creating and assigning it is what turns it on. A simple body looks like this:

• method => state_areacode
• state => USA,FL,3
• state => USA,GA,4

Each state line reads as country, state, limit. The line above caps Florida at three and Georgia at four. The method line decides how a number is matched to a state. Your options are:

• state_areacode: match on area code only.
• state_areacode_postcode: also check the postal code.
• state_areacode_postcode_state: also check the Lead's state field.
• state_areacode_state: area code plus the lead's state field.

The area-code blind spot

Matching by area code is simple but imperfect. The system keys Florida off the roughly 21 area codes assigned to the state, using the area-code-to-state mapping under Admin, System Settings, Phone Codes, Phone Codes. The catch is that about 15% of Floridians carry an out-of-state area code, so pure area-code matching misses them. That is why the postcode and state-field methods exist: matching on a Florida zipcode or the lead's state field can catch people whose number does not look Florida.

flowchart TD
  A[Florida call being placed] --> B{Area code maps to FL}
  B -->|Yes| E[Apply FL limit of 3]
  B -->|No| C{Method checks zipcode}
  C -->|FL zip| E
  C -->|No| D{Method checks lead state}
  D -->|FL state| E
  D -->|No| F[Use campaign default limit]

Two behaviors to expect

With lead-recycling on, a recycled lead that hits the 24-hour limit has its recycling count reset to 0 once the 24-hour window expires, so it returns to the rotation cleanly. With standard Auto-Alt-Dialing, adding the status TFHCCL to the campaign's Auto-Alt-Dial statuses lets a rejected alternate number trigger dialing the next alternate number rather than just stopping.

None of this replaces your DNC (do not call) work, your state-dnc lists, or the tcpa consent side; the override is a call-volume cap, not a do-not-call screen. For the basics behind it, our writeup on when you need the 24-Hour Call Count Limit gives the context.

Florida's rules are specific and penalties are real, so confirm the exact numbers and matching method with a telecom lawyer before you go live. See the full phone-based functions guide for related controls. On VICIfast you get a dedicated dialer in under 40 seconds where you can stage and test this override safely; start on our pricing page.