How to set up the 24-Hour Call Count Limit for Florida

Why the 3-call cap matters for Florida

Florida's mini-TCPA created a hard limit: no more than three calls to the same phone number within any 24-hour period for sales calls. Violating it exposes your organization to per-call statutory damages. VICIdial has a dedicated feature — the 24-Hour Call Count Limit — designed precisely for this. Getting it configured correctly is the first thing you should do before dialing into Florida area codes.

Florida's law uses an area-code presumption: if the phone number has a Florida area code, the dialer must treat the contact as a Florida resident. That means the cap applies even if you believe the person has moved. Configure the system to follow the area-code rule and you avoid the ambiguity.

The two configuration paths

VICIdial gives you two ways to enforce the 24-hour limit. Both rely on the same underlying call-count tracking, but they differ in scope.

• 24-Hour Call Count Limit — a campaign-level setting that applies the cap globally across every number in that Campaign.
• 24-Hour Called Count Limit Override — lets you add state-specific entries such as "state => USA,FL,3" so only Florida-area-code numbers get the three-call ceiling, while other states keep their own limits.

If you only dial Florida, the campaign-level limit is simpler. If you dial multiple states with different rules, use the override table and add a separate row for each state.

How the 24-Hour Called Count Limit Override works

flowchart TD
  A[Dial attempt triggered] --> B{Area code in state override table?}
  B -- Yes --> C[Fetch 24-hr call count for this number]
  C --> D{Count >= state limit?}
  D -- Yes --> E[Skip number - mark as at limit]
  D -- No --> F[Allow dial attempt]
  B -- No --> G{Campaign-level limit set?}
  G -- Yes --> H{Count >= campaign limit?}
  H -- Yes --> E
  H -- No --> F
  G -- No --> F

Each time the Hopper loads a number, the system checks how many times that number has been called in the past 24 hours. If the count meets or exceeds the configured limit, the number is held out until the 24-hour window resets. No manual intervention required.

Step-by-step setup for a Florida campaign

1. Open the campaign's Admin settings in VICIdial.
2. Locate the Call Count Limits section.
3. In the 24-Hour Called Count Limit Override field, add a new row: state => USA,FL,3
4. Save the campaign. VICIdial will immediately begin enforcing the limit on any Florida area-code number pulled into the Hopper.
5. Verify by running a test with a small Lead list of Florida numbers and checking the call-count logs after the third attempt.

Calling hours to pair with the count limit

Florida's law also restricts calls to between 8 am and 8 pm local time. VICIdial's Call times feature handles this separately from the count limit. Both settings work independently, so you need to configure each one. Set the campaign's allowed calling window to match Florida local time, not server time, to avoid early-morning or late-evening calls landing outside the window.

Multi-state campaigns

If your lists cover several states, use multiple override rows. Maryland and Oklahoma carry the same 3-calls-in-24-hours restriction as Florida, so add "state => USA,MD,3" and "state => USA,OK,3" alongside the Florida entry. Oregon's 2026 law imposes the same cap, so add "state => USA,OR,3" as well. Each row is independent and only fires when the number's area code matches.

For a full picture of state-level calling rules, see the VICIdial compliance overview. For Florida's broader mini-TCPA requirements beyond the count limit, see Florida mini-TCPA rules.

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