The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
Status Mismatch Action When Loading VICIdial Leads
Status Mismatch Action moves near-duplicate leads into your new list when they dupe by phone but not by status, so the freshest record dials from the right place.
Invalid Phone Number Replacement When Loading VICIdial Leads
Invalid Phone Number Replacement swaps a bad primary number for the alt phone or address3 value during load, saving records that would otherwise be wasted.
State Abbreviation Lookup When Loading Leads in VICIdial
State Abbreviation Lookup turns spelled-out state names into two-letter codes as your leads load, so your data lands clean.
Lead Time Zone Lookup: how VICIdial finds a lead's timezone
VICIdial codes each lead to a time zone at load using phone code, area code, postal code, or the owner field - and checks daylight saving too.
DNC Scrub by Country during lead load
If international DNC lists are loaded on your system, VICIdial can scrub new leads against the right country's list as they import - a key compliance guard.
USA-Canada Check on lead load
The USA-Canada check filters out impossible North American numbers at import - bad fourth digits, invalid area codes, and optional NANPA prefix validation.
Duplicate Checking when loading leads
VICIdial can catch and drop duplicate records as they load - by list, by campaign, or system-wide, with an optional 90-day window and status filter.
Supported file formats for loading leads
TXT, CSV, XLS, XLSX, and OpenOffice formats all work in the VICIdial loader - here is which to use and how the delimiter and extension must match.
How to load leads into VICIdial
A friendly walkthrough of the web lead loader: prepare your file, pick a list, choose your on-load options, and import records.
The standard VICIdial lead fields explained
A plain-English tour of the default fields on every VICIdial lead, from phone and status to vendor code and owner.
How to modify a lead in VICIdial
After finding a record, the lead-modify page lets you edit every field, set callbacks, and review call and recording history.
How to add a single lead manually in VICIdial
When you only need to enter one record, the Add A New Lead screen drops a single lead straight into the list you choose.
How to search for a lead in VICIdial
Use the Search For A Lead screen to find any record by phone, name, vendor code, status, list, or owner before you edit it.
Xfer-Conf Number Override per list in VICIdial
Override the five transfer-conference number presets for a single list so agents see the right transfer targets for that data.
Auto Alt Threshold Override per list in VICIdial
Set a per-list cap on how many attempts a lead gets before VICIdial stops dialing its alternate phone numbers.
Answering Machine Message Override per list in VICIdial
Play a different recording when a machine answers, for one VICIdial list only, by overriding the campaign answering-machine message.
Dial Prefix Override per list in VICIdial
Route one VICIdial list's calls through a different carrier or rule by overriding the dial prefix on the list, not the campaign.
Campaign CID Group Override per list in VICIdial
Make one VICIdial list rotate through a pool of caller IDs by pointing it at a CID group, overriding the campaign for that list only.
Campaign CID Override per list in VICIdial
Give one VICIdial list its own outbound caller ID without changing the campaign, and know how it interacts with CID groups.
Agent Script Override per list in VICIdial
Set a different agent script for one VICIdial list without touching the campaign, and understand where ingroup scripts still win.
List-level overrides: changing campaign settings per list
How VICIdial list overrides let one list use a different script, caller ID, dial prefix, or answering-machine message than its campaign.
List reset vs lead recycling: what's the difference
Resets recall an entire list at once; recycling redials specific statuses on a timer. Knowing which to use keeps your dialer honest.
Campaign Lead Recycling: redialing specific dispositions
Lead recycling redials chosen statuses at a set interval without resetting the whole list, ideal for Busy numbers.
Weekday Resets Container explained
A Weekday Resets Container lets a list reset at different times on each day of the week, layered on top of the daily Reset Times.