The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
Run Now Trigger: Running a VICIdial Drop List on Demand
A Drop List rebuilds new leads from abandoned inbound calls on a schedule. Here is how the Run Now Trigger lets you test it without waiting.
Duplicate Check in a VICIdial Drop List
The Drop List Duplicate Check setting decides whether repeat droppers get inserted again. NONE, LIST, and LIST_CAMPAIGN_LISTS explained.
Drop Statuses: choosing which leads a Drop List gathers
The Drop Statuses and Inbound Groups fields decide exactly which dropped calls become leads. Here is how to scope them tightly.
Scheduling a VICIdial Drop List: run times, weekdays, month days
How Run Times, Run Weekdays, Run Month Days, and Gather Minutes decide when a Drop List fires and how far back it looks.
How to create a VICIdial Drop List
Step through enabling Drop Lists, naming the entry, picking inbound groups and drop statuses, and pointing it at a target list.
What a VICIdial Drop List is
A Drop List captures dropped inbound calls into a regular list on a schedule, so abandoned callers become leads you can dial back.
The VICIdial List Inventory Report, explained
The Inventory Report rolls up dialable and worked leads across your lists so you can see what is left to call before you run dry.
How to download a list
How to export a VICIdial list to a file from the list modification page, what the download contains, and what to do when a list is too big to pull this way.
How DNC scrubbing works when you dial
How VICIdial checks numbers against your Do-Not-Call lists in real time as leads move into the hopper, so blocked numbers never get dialed.
How to remove a number from the DNC list
When a number should be callable again, here's how to take it off a VICIdial Do-Not-Call list using the same Add-Delete tool.
How to add a number to the DNC list
Two ways to put a phone number on a VICIdial Do-Not-Call list: the Add-Delete DNC Number link and automatic adds from dispositions.
Internal DNC vs campaign DNC: what's the difference
VICIdial keeps two kinds of Do-Not-Call lists. Here's how the internal list and campaign-specific lists differ and when each one applies.
How to create custom fields (step by step)
A start-to-finish walkthrough for adding a custom field to a VICIdial list, using a pulldown menu as the worked example.
Re-ranking custom fields on the agent screen
How New Field Rank, Field Order, and Re-Rank Fields Below control where each custom field lands on the agent's Form tab.
Hidden custom fields explained
What HIDDEN and HIDEBLOB custom field types do in VICIdial, and when to reach for a field the agent never sees.
Encrypted custom fields explained
How encrypted custom fields protect sensitive lead data with AES on a managed VICIdial platform, and the rules around enabling them.
Custom field types: text, dropdown, date, and more
A tour of VICIdial custom field types, from plain text to dropdowns, dates, hidden fields, and source-driven menus.
How to add a custom field to a list
A step-by-step look at creating a custom field on a VICIdial list, including the rank, label, and naming rules that trip people up.
What list custom fields are
List custom fields let you add your own data points to leads and show them to agents on the Web Form tab.
Fixed-width vs delimited files in a loader template
The difference between delimited and fixed-width lead files, and how each one is described inside a VICIdial loader template.
The Listloader auto-detect feature
How VICIdial's loader guesses which column in your file maps to which list field, and how to tune the match score.
Assigning Columns in a VICIdial Loader Template
Map each list and custom-table column to a field from your sample file using the colored dropdowns, and master the index-based editor for fine control.
How to Create a Custom Lead Loader Template in VICIdial
Build a reusable VICIdial loader template by uploading a sample file, naming it, picking a target list, and mapping each column once.
What a Custom Lead Loader Template Is in VICIdial
A custom lead loader template saves your file layout once so repeat imports skip the column-mapping step every single time.