admin
58 posts.
First login to VICIdial Admin after install
Your first login to VICIdial Admin: signing in as 6666/1234, the Welcome and Initial Setup screens, setting your defaults, and enabling every admin page on user 6666.
Read postAdding a server in VICIdial Admin
How to add a new server record in VICIdial Admin: the five required fields, the rules for the server ID, and what happens after you submit the form.
Read postModifying server settings in VICIdial Admin
The settings that matter most on the Modify Server page: max trunks, calls per second, active toggles, conf-file generation, and performance logging.
Read postWhen to use PURGE vs APPEND for an international DNC file
PURGE replaces a country's entire DNC table with the new file; APPEND adds distinct new numbers alongside existing records. This post covers when to choose each.
Read postWhat 'Purge uncalled records' does in Callbacks Bulk Move
The 'Purge uncalled records' option removes still-pending callbacks from the table before a bulk move — learn what it targets and how it differs from purging called records.
Read postHow to filter stale callbacks live and uncalled for over X days
The 'Live and uncalled for over X days' filter in Callbacks Bulk Move narrows your selection to pending callbacks past a chosen age — here is how it works and when to use it.
Read postWhat the List Merge utility does in VICIdial
List Merge combines multiple VICIdial lists into a single destination list, consolidating lead records while leaving source list structure and history intact.
Read postHow to combine multiple lists into a single list
Step-by-step guide to using VICIdial's List Merge utility: select source lists, confirm the destination list ID, run the merge, and verify lead counts.
Read postHow to export and download scheduled callbacks in VICIdial
The Callbacks Export page lets you view and download a list of scheduled callbacks filtered by campaign and date, giving you a snapshot before any destructive bulk move.
Read postHow to reset all lists on a campaign at once
The Reset Campaign Lists page resets every list on a chosen campaign in a single action, saving you from opening and resetting each list one by one.
Read postHow to move all callbacks from one agent to another in bulk
The Callbacks Transferral page in VICIdial reassigns every scheduled callback belonging to one agent to a different agent or list in a single operation.
Read postWhat 'Purge called records' does in Callbacks Bulk Move
Learn what the Purge called records checkbox removes from the callbacks table, why it matters for cleanup, and when to use it with caution.
Read postHow to pass preset date constants to a custom report link
VICIdial Preset Constants let you attach a variable name and value to a custom report link so the report opens with specific parameters already set, saving users time on repeat lookups.
Read postHow to switch agent-only callbacks to everyone callbacks in bulk
VICIdial's Switch Callbacks tool converts USERONLY scheduled callbacks to ANYONE callbacks across a date range so any available agent can take them.
Read postHow to start or cancel a queued international DNC file
After uploading a country DNC file in VICIdial, START FILE triggers processing and moves the file through PENDING to finished; CANCEL removes it from the queue entirely.
Read postHow to split one big list into smaller lists
Step-by-step guide to using VICIdial's List Split utility: pick a source list, set the target size, run the split, and verify the resulting sub-lists.
Read postHow to upload and load a country DNC list in bulk
A step-by-step walkthrough of uploading a country DNC file in VICIdial: setting the country code, choosing PURGE or APPEND, selecting a file layout, and pressing START FILE.
Read postHow to change agent callbacks to ANYONE callbacks in bulk
Converting USERONLY callbacks to ANYONE callbacks in VICIdial means any logged-in agent can handle them, not just the original agent who set them.
Read postWhat the International DNC Loader does in VICIdial
The International DNC Loader stores do-not-call numbers by country in the VICIdial database so the lead loader can scrub against them during import.
Read postHow to query leads in bulk by entry date and modify date
The Advanced Lead Management Tools page lets you filter leads by entry date, modify date, vendor code, source ID, owner, or country code before acting on the matched set in bulk.
Read postHow Transfer to List ID and New Status work when moving callbacks
When bulk-moving callbacks in VICIdial, Transfer to List ID sets the destination list and New Status optionally relabels the lead records — here is how they interact.
Read postWhat the Callbacks Bulk Move utility does
The VICIdial Callbacks Bulk Move utility moves callbacks matching selected criteria — by campaign, list, user group, or agent — to a new list and optionally a new status.
Read postHow DNC file layout formats tell VICIdial where to find numbers
The DNC file layout field tells VICIdial's processing script what format a suppression file uses and where to locate the phone numbers inside each row.
Read postHow to add a custom report link to the Reports page
Step-by-step guide to registering a custom report in VICIdial's Custom Reports Admin page so it appears as a named link on the main Reports page for authorized users.
Read postWhat the Custom Reports Admin page does in VICIdial
The Custom Reports Admin page lets you add, modify, and delete custom report links that appear on VICIdial's main Reports page, giving users one-click access to bespoke reports.
Read postHow to bulk-move callbacks by campaign, list, or agent
A step-by-step guide to using VICIdial's Callbacks Bulk Move utility to move callbacks by campaign, list, user group, or agent to a new list with an optional new status.
Read postWhat the List Split utility does in VICIdial
List Split divides one large VICIdial list into multiple smaller lists of a size you choose, creating new list IDs while leaving the source list structure intact.
Read postWhen to reset only active lists on a campaign
Resetting only active lists on a VICIdial campaign lets you refresh your current dialing rotation without accidentally re-enabling archived or deactivated lists.
Read postHow to Bulk-Copy a Range of Users in VICIdial
User Bulk Copy clones one source user's settings across a numbered range of new accounts in one pass - here is how it works and how to use it.
Read postHow to Bulk-Copy DIDs From One DID's Settings in VICIdial
Use DID Bulk Copy to clone one configured DID's settings onto a pasted list of new inbound numbers in seconds, with a built-in duplicate check.
Read postHow to Bulk-Delete Users in VICIdial Safely
User Bulk Delete removes many accounts at once, but it refuses to delete your own login and any user currently working as an agent - here is the safe way to use it.
Read postWhen to Turn On Force PW Change for Bulk-Copied Users
Bulk-copied VICIdial users get a password equal to their user number - Force PW Change makes them set a real one on first login. Here is when to use it.
Read postWhat VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.
Read postHow to Bulk-Delete DIDs in VICIdial (and Why You Can't Delete -default-)
DID Bulk Delete removes inbound numbers in one pass, but the -default- DID is protected because deleting it breaks inbound call handling.
Read postHow Shift Enforcement on a user group restricts agent logins
Shift Enforcement ties agent logins to scheduled shifts so people only work the hours you set, with OFF, START, and ALL modes.
Read postHow to move every user from one group to another with Bulk Group Change
Bulk Group Change reassigns every member of one VICIdial user group to another in a single action, including a non-ADMIN sweep option.
Read postWhat Settings Containers do and when you need one
Settings Containers store large blocks of configuration under one ID so PHP and Perl scripts can read them, from email templates to dial timeouts.
Read postWhat User Group Script Override puts on the agent screen
Script Override on a user group forces a chosen script onto the agent screen when the matching campaign setting is enabled, overriding everything else.
Read postWhat the user-group webphone overrides change
How the three user-group webphone overrides let you point one team at a different webphone URL, system key, or dialpad without touching anyone else.
Read postHow Allowed User Groups limits which records a group can see
Allowed User Groups controls which other user groups a manager can view and edit, scoping access to DIDs, phones, leads, and more by group.
Read postWhat the Admin User Group field on a record does
The Admin User Group field on VICIdial records restricts which admins can view that record by user group, with --ALL-- meaning everyone.
Read postWhat Force Timeclock Login does for a user group
Force Timeclock Login blocks agents from the dialer until they clock in, keeping attendance records and login state in sync.
Read postHow to set up Admin Contacts for agent transfers
Admin Contacts give agents a searchable directory of non-agent phone numbers to transfer calls to, set up through Custom Transfer presets.
Read postWhat the VICIdial user permission checkboxes do
A plain tour of the VICIdial admin permission checkboxes, from Modify Users to Delete Campaigns, and how they shape what a manager can touch.
Read postHow to delete a Remote Agent
Deleting a VICIdial Remote Agent is a two-step process on purpose. This guide walks you through both clicks so you do not remove the wrong record.
Read postHow to edit Timeclock records in VICIdial
A walkthrough of editing VICIdial Timeclock records from the User Status and User Stats pages, including which changes the system rejects.
Read postVICIdial phones: the complete guide
Everything a VICIdial operator needs to know about phone entries: required fields, extensions, dial plan numbers, passwords, and protocols.
Read postWhy anyone callbacks never reach the hopper
An ANYONE callback should drop into the hopper when its time comes. When it does not, the cause is usually the callback time, calltime block, list status, campaign loading, or a DNC filter. Here is how to track it down.
Read postHow to purge old scheduled callbacks
Old scheduled callbacks pile up over time. VICIdial gives admins purge links and a dead-callback script to clear them out. Here is how to clean up safely.
Read postHow to edit a scheduled callback in admin
Managers can change, reassign or remove any scheduled callback from the VICIdial admin interface. Here is the path through admin.php to the lead modification page.
Read postHow to change a user-only callback to anyone
Converting a USERONLY callback to ANYONE lets any agent call it back instead of just one person. Here is how to flip the type from the VICIdial admin.
Read postHow to reassign a user-only callback to another agent
When an agent leaves or a callback needs a different owner, a manager can change the user ID on a USERONLY callback from the VICIdial admin. Here is the exact path.
Read postHow to view callbacks by user, campaign or list
VICIdial lets you list scheduled callbacks three ways: by user, by campaign, or by list. Each view answers a different question. Here is which to use and how to open them.
Read postHow to turn on the "QC Features enabled" system setting
Quality Control in VICIdial stays completely hidden until you flip one master switch. Here is where to find it and what it unlocks.
Read postWhy some form fields reject spaces, dashes, and special characters
VICIdial strips many special characters from form fields on purpose, because certain character combinations can corrupt or delete data in the system.
Read postHow to find a specific call recording in VICIdial
Step-by-step guide to locating a specific call recording in VICIdial using the Admin recordings search and key filter fields.
Read postHow to play back a call recording from the report screen
How to stream or download a VICIdial call recording directly from the Admin Recordings report screen, including permission requirements.
Read postHow to Add a New Carrier Trunk in VICIdial
Step-by-step: add a Server Carrier in VICIdial, fill the key fields, set it Active, and confirm it registered before you dial.
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