Product updates
Releases, new features, and product-level changes.
34 posts.
Building a branded agent soundboard
The VICIfast soundboard builder lets you create clickable audio clip boards that agents play into live calls, branded per customer and organized by campaign.
Read postThe VICIfast call-forwarding portal explained
The VICIfast forwarding portal is a branded self-serve interface that lets your end-users manage call routing on their own subdomain without touching the dialer admin panel.
Read postLive-monitoring your agents with VICIfast
VICIfast includes live call monitoring so supervisors can silently listen to agent calls, coach via whisper, or barge in and join the conversation directly.
Read postRestoring your dialer from a snapshot
VICIfast managed plans take automatic [[server-snapshot]]s of your dialer. This post explains how one-click restore works, what it does to your box, and how long the process takes.
Read postAutomatic TLS certificate renewal on your dialer
Let's Encrypt DNS-01 certificates on your VICIfast branded subdomain renew automatically. Here is what happens behind the scenes so HTTPS never lapses.
Read postThe VICIfast plans explained
VICIfast offers tiered managed plans by agent count — Starter, Growth, and Scale — plus a self-hosted BYOI option. All plans are month-to-month with no long contracts, and annual billing saves roughly two months.
Read postThe VICIfast self-hosted (BYOI) plan
The VICIfast BYOI plan installs and manages VICIdial on a server you already own — your own Hetzner box, AWS instance, or on-prem hardware. You keep your compute bill; VICIfast handles the VICIdial install and management.
Read postVICIfast for agencies running multiple clients
Agencies running VICIdial for multiple clients can spin up a separate single-tenant dialer per client on VICIfast, each with its own branded subdomain, billed month-to-month with no shared infrastructure.
Read postFactory-resetting your dialer safely
A VICIfast factory reset wipes your managed server back to a clean VICIdial installation, with a safety snapshot taken first so you can recover if you change your mind.
Read postHow VICIfast support works
VICIfast manages infrastructure — provisioning, OS, VICIdial install, TLS, backups, and uptime. Campaigns, leads, carrier, and compliance stay with you. Here is how to know who owns what when something goes wrong.
Read postHow VICIfast hardens your VICIdial box
Every VICIfast server ships with a layered security baseline — firewall, brute-force protection, SSH certificate auth, SIP-TLS, and locked-down VICIdial defaults. Not a stock from-source install.
Read postWatching your dialer's uptime on the status page
VICIfast provides a public status page powered by BetterStack plus a real-time health model that tracks whether your dialer is HEALTHY, DEGRADED, or UNREACHABLE — separately from your billing status.
Read postFrom signup to your first campaign on VICIfast
The exact path from creating an account to launching your first VICIdial campaign — sign up, provision, add leads, connect your carrier, and dial.
Read postAdding agent seats instantly
Add agent seats to your VICIfast dialer from the dashboard as your team grows. Here is how seats relate to your plan tier and box capacity, and what happens when you hit either limit.
Read postResizing your dialer for a bigger campaign
When a campaign scales up, you can resize your VICIfast VPS to more CPU and RAM from the dashboard. The resize is near-instant and snapshot-backed, and is not available on BYOI plans.
Read postWhat VICIfast handles that you would otherwise do yourself
A side-by-side look at the infrastructure work managed VICIdial hosting removes from your plate versus a DIY from-source install.
Read postYou own your data: export anytime
Your call recordings, lead data, and reports all live on your own single-tenant VICIfast server. You can export them anytime without asking permission or going through VICIfast.
Read postManaging billing in the VICIfast portal
VICIfast gives you a self-serve billing portal to update your payment method, download invoices, and change plans without contacting support. Here is what you can do and how it works.
Read postNo long contracts: month-to-month VICIdial hosting
VICIfast runs month-to-month by default — no annual commitment required. Cancel at the end of any billing period. Annual billing is available for operators who want to save roughly two months of fees.
Read postScheduled snapshots of your dialer
VICIfast automatically takes point-in-time disk snapshots of your managed VICIdial server on a schedule, so you have a restore point without remembering to back up manually.
Read postTaking VICIdial calls on your phone over SIP
A plain walkthrough of how a phone registers over SIP, takes a VICIdial call, and passes audio to and from your carrier.
Read postYour own branded subdomain over HTTPS
Every VICIfast dialer comes on a branded subdomain with auto-issued HTTPS, so agents log in to a clean, trusted URL from day one.
Read postThe VICIfast mobile app for remote agents
How the VICIfast mobile app lets remote agents take VICIdial calls on a phone, with status control synced back to the dialer.
Read postWhitelabeling the VICIdial agent screen
How VICIfast reskins the VICIdial agent screen with your logo, colors, and button styling without changing the underlying app.
Read postWhat VICIfast adds on top of VICIdial
VICIdial is free and capable, but installing, securing, and whitelabeling it is real work. Here's exactly what VICIfast handles for you.
Read postOne dedicated server per customer, no shared tenancy
Every VICIfast account runs on its own dedicated VPS with full root, predictable resources, and complete isolation from other dialers.
Read postManaging your dialer's firewall from the portal
The VICIfast firewall portal lets you control which IPs can reach your dialer's SIP and web ports from a branded page in the dashboard.
Read postHow VICIfast provisions a dialer in under 40 seconds
A look at what happens between your payment and a working VICIdial login, and why the whole sequence finishes in under 40 seconds.
Read postThe VICIfast branded webphone explained
A clear explanation of the browser-based softphone that ships with every VICIfast plan, and how it connects agents to calls.
Read postA VICIdial softphone with nothing to install
Why VICIfast agents can take calls from a browser tab with no desktop softphone to download, configure, or maintain.
Read postWhy VICIfast is the fastest way to launch VICIdial
A plain comparison of the manual VICIdial route against VICIfast, and where the time actually goes when you set up a dialer.
Read postWhitelabeling your VICIdial webphone
How to put your own logo and colors on the browser softphone using the three-variant editor in the VICIfast dashboard.
Read postBring your own carrier with VICIfast
VICIfast hosts the dialer but never sells minutes. You connect your own SIP trunk, so your carrier relationship stays yours.
Read postWhy your recordings stay on your own server
VICIfast keeps call recordings on your dedicated server, not a shared store, so the audio and its retention stay under your control.
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