Tag
monitoring
4 posts.
How to Change the Real-Time Report Display Options
The Choose Report Display Options panel in VICIdial: refresh rate, inbound NO/YES/ONLY, campaign and user-group selectors, and the extra toggles.
Read postWhat the VICIdial Real-Time Agent Colors Mean
Yellow, blue, white, purple, black: the agent state colors on the VICIdial Real-Time Main Report and why they darken over time.
Read postThe complete guide to VICIdial reports and what each tells you
A tour of every VICIdial report family — the Real-Time Main Report, All Campaigns Summary, the Whiteboard wallboard, and the deeper summary and export reports.
Read postHow to Read the VICIdial Real-Time Main Report
A guided walk through the VICIdial Real-Time Main Report, from the top stat block down to the color-coded agent rows.
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