outbound
129 posts.
VICIdial vs Convoso on price
A plain breakdown of what you actually pay for VICIdial versus Convoso, from per-seat fees to server and carrier costs.
Read postIs VICIdial the best choice for outbound call centers?
An honest look at why VICIdial dominates outbound dialing, where it shines, and the cases where another tool fits better.
Read postComparing the top predictive dialers
How the main predictive dialers differ on pacing control, cost model, and data ownership, with VICIdial measured against the cloud suites.
Read postWhy call centers leave Convoso for VICIdial
Convoso is built for high-volume outbound compliance. Teams leaving it usually cite seat pricing growth and the need for more direct infrastructure control.
Read postCloud IP reputation and your outbound calls
A fresh cloud IP address may carry a poor spam reputation from previous tenants, which can hurt your answer rates and STIR/SHAKEN attestation.
Read postSending a Test Call With a Custom Caller ID in VICIdial
The Send a Call With Custom CID page fires a single outbound call from a chosen server using any caller ID you set, as long as your carrier allows it.
Read postWhen AMD marks live people as answering machines: how to diagnose it
Answering Machine Detection that flags live customers as machines drops real prospects. Here is how to read the AMD Log and tune sensitivity.
Read postHow to read the Dial Log Report and what the SIP codes mean
The Dial Log Report groups every placed call by its SIP response code. Here is how to read each column and turn a wall of codes into a real diagnosis.
Read postHow to read the AMD Log Report when answering-machine detection looks wrong
The AMD Log Report shows the result of answering-machine detection on each placed call. Here is how to read it and tell real misfires from carrier noise.
Read postWhat sales-per-hour means and how VICIdial computes it
Sales-per-hour in VICIdial is sales divided by talk time, but one report divides by system time instead. Here is how to read both.
Read postHow to read the Hangup Cause Report and find why calls drop
The Hangup Cause Report shows the carrier hangup causes for all outbound calls. Here is how to filter it to specific causes and find why calls drop.
Read postHow to read the SIP Event Report and spot false answers
The SIP Event Report sorts SIP messages by ring-time and other criteria. Here is how to enable it and use it to catch false answer supervision.
Read postWhat first-call resolution is and how VICIdial computes it
First-call resolution in VICIdial is calls handled divided by leads handled. Here is where the column lives and how to read it.
Read postHow VICIdial decides a call counts as a sale
VICIdial counts a call as a sale based on one setting on the call status: the Sale attribute. Here is how it works and where it shows up in reports.
Read postHow to read the Caller ID Log Report to see which CIDs you've burned
The Caller ID Log Report breaks calls down by the caller IDs a campaign used, so you can see which numbers are burned and rotate them before they go spammy.
Read postHow to read the Carrier Log Report when calls aren't going out
When calls won't connect, the Carrier Log Report shows every dial attempt and the response code the carrier returned. Here is how to read and download it.
Read postWhat a good dials-per-hour looks like in VICIdial
Dials per hour measures how many calls your dialer places per agent hour. Here is how to read it in VICIdial and what drives a healthy number.
Read postWhat a good conversion rate looks like in VICIdial
Conversion rate is sales divided by the people you actually reached. Here is how to read it in VICIdial and what counts as a healthy number.
Read postWhat the DNC/CI% column tells you about an agent
DNC/CI% is Do Not Call per human answers, a quick flag for agents removing far more leads from the pool than their peers.
Read postHow to read the Agent Status Detail Report
The Agent Status Detail Report tallies the statuses each agent picked, with no time columns, plus the handy DNC/CI% field.
Read postWhat a good contact rate looks like and how VICIdial computes it
Contact rate is the share of dialed leads that reach a live person. Here is the formula, an honest benchmark, and where VICIdial surfaces the inputs.
Read postWhat System Release calls are on the interval report
System Release calls are dials the dialer ends on its own before any agent picks up, counted as their own line on the Outbound Summary Interval Report.
Read postWhat No-Answer (NA) Calls Mean on the Outbound Report
The No-Answer (NA) total on the VICIdial outbound report counts calls that never reached a person. Here is what it includes and why the rate climbs.
Read postVICIdial Outbound Report Sections Explained
Each section of the VICIdial outbound report answers one question. Here is what dials, drops, no-answers, hangups, dispositions, and lists each tell you.
Read postHow to Read the Outbound Summary Interval Report
The VICIdial Outbound Summary Interval Report breaks the day into 15, 30, or 60-minute slices so you can spot time-of-day patterns in volume and outcomes.
Read postHow to Read the VICIdial Outbound Calling Report
A plain walkthrough of the VICIdial Outbound Calling Report: dialed calls, drops, no-answers, hangups, dispositions, lists, and the time graph.
Read postWhat a Call Time definition is in VICIdial
A Call Time definition sets the days and hours VICIdial is allowed to dial outbound leads or accept inbound calls, based on the customer's local time zone. This post explains every field and the core logic behind the feature.
Read postWhy you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
Read postThe AMD() Asterisk Parameters and What Each Number Controls
The AMD() line in your VICIdial dialplan has eight numbers that decide human versus machine. Here is what each one controls and how to tune them.
Read postThe KHOMP Quick Stats Report: Spotting a Slow Gateway
How the KHOMP Quick Stats Report compares today's processing against past days so you catch a slowing detection gateway early.
Read postThe Two Dialplan Entries VICIdial AMD Needs
AMD relies on two extensions in your VICIdial dialplan: 8369 for detection and routing, and 8320 for playing a message. Here is what each line does.
Read postThe KHOMP Settings Container: Per-Campaign KHOMP Options
How the KHOMP_SETTINGS container lets you apply one set of KHOMP detection options to a single campaign without touching the rest.
Read postThe VICIdial AMD Call Menu Setting: Sending Machines to a Menu
The AMD Call Menu field names the call menu that detected calls reach when your CPD action is set to CALLMENU.
Read postVICIdial CPD AMD Action: DISPO, MESSAGE, INGROUP, CALLMENU
The CPD AMD Action setting decides what happens to a detected machine: dispose it, play a message, send it to a group, or route it to a call menu.
Read postWhat VD_amd.agi Does After a Call Clears AMD in VICIdial
VD_amd.agi is the script that decides where a call goes once AMD has analyzed it. Here is what it does and where it sits in the dialplan.
Read postVICIdial AMD: Hang Up the Machine or Leave a Message
Detected a machine? You can drop the call instantly or play a voicemail. Here is how to choose the AMD outcome and configure each path.
Read postWhat VICIdial Call Progress Detection Is vs AMD
Call Progress Detection classifies far more than answering machines. Here is what CPD does, how it differs from AMD, and where it fits in VICIdial.
Read postWhat Campaign VDAD Exten Does and Why AMD Needs 8369
The Campaign VDAD exten field decides which call processor handles your dialed calls. Setting it to 8369 is what actually turns AMD on.
Read postAM Message Wildcards: A Different Voicemail Per Lead
AM Message Wildcards let VICIdial play a different answering-machine message based on a value in the lead record. Here is how to turn it on and use it.
Read postAMDMINLEN: Force VICIdial AMD to Run a Minimum Time
The AMDMINLEN variable makes the AMD routing script run for at least a set number of seconds before it ends a call. Here is when and how to use it.
Read postAMD and the UK OFCOM Drop Calculation: Changing the Math
OFCOM's 2015 drop formula factors answering machines into your abandon rate. Here is how it differs from the US method and how to switch it on.
Read postVICIdial AMD: Auto-Hang Up Fax and False-Answer Calls
FAX and FAS hangup options in AMD route options end fax and false-answer calls instantly, keeping junk off your agents and your stats clean.
Read postHow VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
Read postReading the AMD Log Report to See What AMD Actually Decided
The AMD Log Report shows the result detection returned on every call. Here is how to read it and use it to tune VICIdial answering machine detection.
Read postWhy VICIdial AMD Flags Real People as Machines and How to Fix It
AMD false positives send live customers to a voicemail message or hang up on them. Here is why VICIdial does it and how to stop losing real answers.
Read postHow to Record an Answering-Machine Message with 8168
Dial 8168 from a registered VICIdial phone, enter PIN 4321, and record your answering-machine prompt. Here is the full process and the formats to use.
Read postViciAMD Agent Display: Show Machine Status to Agents
ViciAMD Agent Display surfaces the AMD status, cause, and a transcript of the call opening to the agent the instant a call lands, so they pick up with context.
Read postVICIdial AMD send to Action: What It Decides on a Machine
AMD send to Action tells VICIdial whether a detected machine gets a message or an instant hangup. Here is what each value does and how to set it.
Read postVICIdial AMD Type: Built-in AMD vs Third-Party Engines
The AMD Type setting picks which detection engine routes your answered calls. Learn when to keep built-in AMD and when a third-party engine fits.
Read postVICIdial CPD Unknown Action: Routing Calls That Defy Classification
When Call Progress Detection cannot tell what answered, the CPD Unknown Action setting decides where the call goes instead of an agent.
Read postDialing Without Agents to Play a Message in VICIdial
Run a reminder or broadcast campaign that dials a list and plays a recording with no agent logged in. Here is how the auto-message setup works.
Read postThe VICIdial AMD Inbound Group Setting and When Calls Use It
The AMD Inbound Group field tells VICIdial which inbound queue receives detected calls when your CPD action is set to INGROUP.
Read postHow Call Progress Detection Lowers Your Dropped-Call Percentage
By labeling non-human answers, CPD lets you exclude them from your drop math, yielding a lower and more accurate dropped-call percentage.
Read postThe Hidden Cost of VICIdial AMD: Extra Time on Every Call
AMD adds processing time to every answered call, not just the machines. Here is what that costs you and when Dial Timeout is the smarter trade.
Read postVICIdial AMD Agent Route Options: Which Calls Reach Agents
AMD Agent Route Options lets you decide exactly which detected statuses go to agents, overriding the default HUMAN and NOTSURE routing.
Read postWhy VICIdial AMD Misses Machines and Sends Them to Agents
AMD false negatives push answering machines straight to your agents. Here is why VICIdial misses machines and how to tighten detection to catch them.
Read postWhy AMD Does Nothing in MANUAL and INBOUND_MAN Modes
Set everything up correctly and AMD still does nothing? If your dial method is MANUAL or INBOUND_MAN, detection never runs. Here is why and what to do.
Read postHow to Tune VICIdial AMD Accuracy When It Is Wrong Too Often
AMD is not perfect out of the box. Here is how to tune VICIdial answering machine detection to your leads and lines and cut the wrong calls.
Read postAMD vs a Longer Dial Timeout: Which Dodges Voicemails Best
Answering Machine Detection and a tuned Dial Timeout both cut voicemail pickups. Here is how to choose the right one for your outbound campaign.
Read postWhat Sangoma CPD Detected That Asterisk Can't: SIT Tones
Sangoma CPD classified pre-answer call progress like SIT tones, disconnects, and congestion that Asterisk's AMD cannot identify.
Read postPlay Now, Wait, or Wait for Silence: Three Message Methods
VICIdial gives you three ways to time a recorded message on an agentless campaign. Here is how play-immediately, set-wait, and wait-for-silence differ.
Read postManual VM Status Updates: Track Voicemail Drops on Hand-Dialed Calls
Manual VM Status Updates brings answering-machine message statuses to hand-dialed calls in VICIdial, so voicemail drops on manual calls get logged the same way.
Read postHow to Leave a Pre-Recorded Voicemail on Answering Machines
Set AMD send to vm exten to Y and point the Answering Machine Message field at a recorded prompt to leave a clean voicemail on every detected machine.
Read postThe Dialer KHOMP Admin Tool: Coding Results to Statuses
How the Dialer KHOMP Admin Tool maps the gateway's raw call results onto the VICIdial statuses your reports and routing rely on.
Read postUsing Cepstral Text-to-Speech for Per-Lead Voicemail
How Cepstral text-to-speech lets VICIdial build personalized answering-machine messages from lead data instead of one static recording.
Read postVICIdial NOAUDIODATA-Hangup: Drop Silent Dead Calls Fast
The NOAUDIODATA-Hangup option ends calls that reach the AMD routing script with no audio at all, so dead lines never tie up your dialer or an agent.
Read postLeave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
Read postHow to Switch On AMD for an Outbound VICIdial Campaign
A step-by-step walkthrough for enabling Answering Machine Detection on a VICIdial outbound campaign, from the dialplan check to the VDAD exten change.
Read postVM Message Group: Let Agents Pick Which Voicemail to Drop
VM Message Group gives agents a panel of voicemail messages to choose from when they transfer a call to a voicemail box, instead of one fixed drop.
Read postVICIdial AMD Statuses Explained: HUMAN, NOTSURE and More
Understand the AMD statuses VICIdial assigns to answered calls and how those results decide which calls reach agents and which get diverted.
Read postThe KHOMP SIP Gateway for AMD and Call Progress Detection
How the KHOMP SIP gateway gives VICIdial a dedicated AMD and call progress engine, and what you need to wire it into your dialers.
Read postVICIdial NOTSURE Calls: What They Are and How to Route Them
NOTSURE means detection could not decide. By default these go to agents. Learn what causes them and how to route them on your own terms.
Read postOutbound calls failing at the carrier: first checks
When outbound calls fail at the carrier, run the first checks: trunk active, peer reachable, dial pattern correct, caller ID valid, and any 503 or 603 response.
Read postThe VICIdial Voicemail Message Daily Limit and Why You Cap It
The Voicemail Message Daily Limit stops the same lead from getting your message over and over in one day. Here is how the cap works and when to use it.
Read postViciAMD vs Standard Asterisk AMD: What's Different
ViciAMD and the built-in Asterisk AMD both spot answering machines, but they differ in output, agent-facing data, and how you set them up. Here is the comparison.
Read postWait For Silence Options: Holding the Message Until the Beep
Wait For Silence Options tells VICIdial to listen for quiet on a machine before playing your message, so the recording does not start over the greeting.
Read postWhy You Should Record Your Voicemail Message Twice in VICIdial
Recording your answering-machine prompt twice in one file keeps a clipped greeting from eating your message. Here is why it works and how to do it.
Read postSangoma NetBorder Call Progress Detection and Why It's End-of-Life
VICIdial once integrated with Sangoma NetBorder CPD, a paid high-accuracy engine. Sangoma retired it in 2017, so it is now end-of-life.
Read postThe Answering Machine Message Field: What to Put In It
The Answering Machine Message field tells VICIdial which prompt to play to a detected machine. Here are the values it accepts, from plain filenames to STC and LTT.
Read postStripping or Adding Digits Before the Carrier Sees Them
VICIdial almost never sends the carrier exactly what was dialed. Here is how the dialplan strips and adds digits so your trunk gets the format it expects.
Read postHow Outbound Calls Find the Right Carrier in VICIdial
When an agent dials, Asterisk matches the number against dialplan patterns to pick a trunk. Here's how that routing actually works.
Read postVICIdial Dialplan Entry: Routing Outbound Calls to a Carrier
How the VICIdial Dialplan Entry matches an outbound number, strips the prefix, and dials it out the right carrier — with a worked example.
Read postWhat a Carrier Trunk Is in VICIdial
A plain-English look at what a carrier trunk does in VICIdial, the four fields that define one, and how calls flow in and out through it.
Read postHow to make VICIdial dial faster
If your agents have idle gaps between calls, VICIdial can dial more aggressively. Here are the four dials that move the most: dial level, dial method, dial timeout, and the hopper, plus the one number that keeps it legal.
Read postAgents idle but no calls coming: dialing-strategy causes
The campaign is active and the hopper has leads, yet agents sit waiting. This is usually the dialing math, not a broken dialer. Here are the strategy settings that quietly throttle calls to a trickle.
Read postCampaign Survey settings explained
A field-by-field tour of the Campaign Survey section in VICIdial: audio files, DTMF digits, opt-in routing, no-response action, and the extra digit paths that build a branching survey.
Read postHow to set up a broadcast (robo) campaign
A step-by-step setup for a broadcast campaign in VICIdial: record the message, choose a playback method, configure the remote agent, and start the run with no live agents.
Read postBroadcast dialing without live agents
Broadcast dialing plays a recorded message to a list with no live agent on the call. Here are the three playback methods, the trade-offs of each, and where it is allowed.
Read postHow to build a press-1 survey campaign
A step-by-step walkthrough of building a press-1 survey campaign in VICIdial: record the prompts, fill the survey fields, set the routing extension, and pick the right dial method.
Read postSurvey dialing: press-1 campaigns in VICIdial
Press-1 and survey dialing plays a recorded question and routes the call based on which key the person presses. Here is how the survey fields fit together and what to know before you run one.
Read postInbound No-Agents No-Dial explained
Inbound No-Agents No-Dial pauses outbound dialing on a blended campaign when too few inbound agents are free. Here is what the setting does, the threshold that controls it, and when it earns its keep.
Read postInbound Queue No Dial: pausing outbound when the queue fills
Inbound Queue No Dial pauses outbound dialing whenever inbound callers are waiting in your allowed in-groups. It is a simple safety valve that keeps a blended campaign from drowning real customers. Here is how to set it.
Read postConcurrent Transfers: limiting simultaneous transfers
Concurrent Transfers controls how many answered calls can be sent to agents at once without waiting in line. On small teams it barely matters; on large ones it can change everything. Here is what it does and why AUTO is usually right.
Read postQueue Priority: which calls reach agents first
When outbound and inbound calls are both waiting, Queue Priority decides who gets to your agents first. A higher number wins. Here is how the defaults work and when to change them.
Read postShared Dial Rank: prioritizing campaigns for shared agents
When several SHARED dial-method campaigns compete for the same agents, Shared Dial Rank decides which one dials first. A small number means higher priority. Here is how the round-robin works and how to set it.
Read postShared-Agent Campaign Dialing explained
Want one team of agents to auto-dial across two or three campaigns at once? Shared-agent dialing makes it possible, but it brings extra drop-rate risk. Here is when to use it and when list overrides are the simpler answer.
Read postHow to set up a blended VICIdial campaign
A blended campaign lets the same agents take inbound calls and dial outbound from one seat. Here is how to turn outbound dialing on for an inbound-enabled campaign without overwhelming your queue.
Read postBlended inbound/outbound dialing explained
Blended dialing keeps agents busy by mixing outbound calls with inbound ones: dial out when it is quiet, queue the inbound call when one arrives, then route it the moment an agent is free. Here is how the pieces fit.
Read postAllow Inbound and Blended: turning a campaign blended
Allow Inbound and Blended is the campaign switch that lets your outbound agents also take incoming calls. Flip it to Y and an Allowed In-Groups list appears so you can choose exactly which inbound queues they can pull from.
Read postOmit Phone Code: stripping a leading digit before dialing
If every lead carries a country code your carrier does not want to see, Omit Phone Code tells VICIdial to drop it before dialing. Set it to Y and the dialer sends the local digits without you editing every record.
Read postDial Prefix vs Manual Dial Prefix
Dial Prefix decides which path your auto-dialed calls take out of the system. Manual Dial Prefix lets manual calls take a different path. Knowing which one applies to which call saves you a confusing afternoon.
Read postLocal Call Time: keeping calls inside legal hours
Local Call Time tells VICIdial which hours it may dial a lead, based on the lead's own time zone, not yours. Set it once per campaign and the dialer stops calling people at 7am their time while you sip coffee at noon.
Read postDial Timeout: how long VICIdial waits for an answer
Dial Timeout sets how many seconds VICIdial lets a number ring before giving up. Set it too short and you hang up on people who were about to answer; too long and you waste lines. Here is how to pick a number.
Read postCampaign CID Name: setting your caller-ID name
Campaign CID Name sets the text label that can ride along with your number, like a business name. It only works through a CNAM-capable gateway. Here is what it does and what it does not.
Read postArea-code caller ID (AC-CID): matching a local number
AC-CID lets a campaign show a local number that matches the area code you are calling. People answer local numbers more. Here is how to turn it on and load your area-code-to-number map.
Read postCID Group Failover explained
A CID Group can run out of matching numbers when a lead's area code is not in the group. CID Group Failover is the backup group VICIdial uses for those leads. Here is how to set it up.
Read postCID Groups: rotating caller IDs across a campaign
A CID Group lets a campaign rotate through many outbound numbers and pick one based on the area code or state you are calling. Here is what a CID Group is and how it changes which number shows up.
Read postCustom Caller ID in VICIdial
The Custom Caller ID setting lets each lead carry its own outbound number instead of one campaign-wide number. Here is what Y, AREACODE, and USER_CUSTOM each do and when you actually want them.
Read postCampaign Caller ID: setting the number you dial from
The Campaign Caller ID field decides which number shows up on the screen of the person you call. Here is what it does, why the default of UNKNOWN is a bad idea, and how to set it correctly.
Read postAuto Alt-Number Dialing: calling a lead's second number
When a lead's main number doesn't connect, Auto Alt-Number Dialing automatically tries their alt phone or address3 field. Here is how to switch it on, which no-answer statuses trigger it, and the threshold that stops it.
Read postHow to fix an empty hopper in VICIdial
Agents logged in, leads in your lists, but the hopper keeps showing empty and nothing dials. Work through these usual causes in order to get calls flowing again.
Read postWhat the Automatic Hopper Multiplier does
The Automatic Hopper Multiplier is the one knob you have over VICIdial's automatic hopper sizing. Here is what it scales, the range it accepts, and when to move it off 1.
Read postAutomatic Hopper Level vs a fixed hopper level
Should you pin your hopper size to one number or let VICIdial recalculate it every minute? Here is how Automatic Hopper Level works and when each choice wins.
Read postHow to set your Minimum Hopper Level
Minimum Hopper Level is how many leads VICIdial tries to keep staged for dialing. Set it too low and agents stall; set it well and the floor stays busy. Here is the rule of thumb.
Read postWhat the VICIdial hopper is and why it matters
The hopper is the short list of leads VICIdial keeps ready to dial in the next few minutes. Understand it and most strange dialing behavior suddenly makes sense.
Read postAdapt Percent-Max Percentage explained
ADAPT_PERCENTMAX uses one number to decide how hard your dialer pulls back when you cross the drop limit. Here is what Adapt Percent-Max Percentage actually controls and how to set it.
Read postAgent In-Call Tally Seconds Threshold explained
This setting tells VICIdial when to stop counting an agent toward dialing more calls based on how long they have been on a call. It is a quiet pacing lever that can cut drops on campaigns with long talk times. Here is how it works.
Read postMultiple Campaign Drop Rate Group explained
If you run several campaigns at once, their drop rates are usually tracked separately. Multiple Campaign Drop Rate Group pools them into one shared number so the dialer manages your overall abandonment across the group. Here is how it works.
Read postHow to set up a Safe Harbor message for dropped calls
Playing a recorded message on dropped calls takes three campaign fields lined up correctly: the action, the audio file, and the timing. Here is the order to set them in so the message actually plays.
Read postWhat a Safe Harbor message is and why VICIdial plays one
Sometimes a contact picks up and no agent is free. Instead of dead air or a hang-up, many campaigns play a short recorded message. That is the Safe Harbor message. Here is what it is and why VICIdial offers it.
Read postWhat Drop Lockout Time does
Drop Lockout Time stops VICIdial from re-dialing a number for a set number of hours after that number was dropped. It is a small field with real regulatory weight, especially in the UK. Here is how it works.
Read postDrop Call Seconds and Drop Call Action explained
When a contact picks up and no agent is free, VICIdial has to do something fast. Drop Call Seconds sets the clock, and Drop Call Action decides what that something is. Here is what each setting actually controls.
Read postHow to set up a manual-dial VICIdial campaign
A manual-dial campaign lets agents control every call. Set the dial method to MANUAL, sort out the manual prefix and caller ID, and you are dialing by hand in minutes.
Read postThe inbound_man dial method explained
INBOUND_MAN lets one agent place manual outbound calls and still catch inbound calls in between. Here is what it does, why dial level must be 1.0, and when to use it.
Read postWhat adapt_average dialing does and when to use it
ADAPT_AVERAGE aims to keep your drop rate around the limit on average instead of slamming a hard ceiling on it. That makes for smoother pacing, but it asks you to trust the average. Here's the trade-off.
Read postWhat adapt_tapered dialing does and when to use it
ADAPT_TAPERED lets you dial hot at the start of a shift and tightens up as your stop time nears, so a busy morning doesn't blow your daily drop-rate average. Here's how the tapering works and how to set it.
Read postRatio dialing vs predictive dialing in VICIdial
Ratio dialing holds a fixed number of lines per agent; predictive dialing moves that number for you. Both push calls ahead of free agents, but they behave very differently in practice. Here's how to choose.
Read postWhat the VICIdial Dial Method setting does
The Dial Method dropdown on a campaign is the single most consequential setting you'll touch. It decides whether agents click to dial, dial a fixed multiple, or hand pacing to the predictive algorithm. Here's what each option means.
Read postHow predictive dialing works in VICIdial
Predictive dialing places more calls than you have free agents, betting that some will go unanswered. Here is how VICIdial decides how many lines to fire and how it keeps your drop rate in check.
Read post