scripts
77 posts.
What User Group Script Override puts on the agent screen
Script Override on a user group forces a chosen script onto the agent screen when the matching campaign setting is enabled, overriding everything else.
Read postHow to read the URL Log Report to debug webhook and webform calls
The URL Log Report records every URL VICIdial requested — dispo call URLs and WEBFORM clicks. Here's how to read it to find why a webhook or webform failed.
Read postHow to add a screen label template in VICIdial
A step-by-step walkthrough for creating a new screen label template and attaching it to a VICIdial campaign.
Read postHow to export VICIdial translations
Export VICIdial language phrases to hand off to a translator or back up your work, using the three Export Action modes.
Read postHow to add an agent soundboard in VICIdial
A step-by-step walkthrough of adding a new agent audio soundboard in VICIdial, from the Soundboard ID through the API credentials and Active flag.
Read postHow to assign screen colors in VICIdial
How to assign saved screen color templates in VICIdial using the three System Settings pulldowns for admin, agent, and chat screens.
Read postHow to add a logo to the VICIdial screen
How to add a custom logo to the VICIdial admin and agent screens, including the right image size, format, and where it appears after login.
Read postVICIdial soundboard levels explained
What primary and secondary levels mean on a VICIdial soundboard and how the Add field places audio on level 1 or under it on level 2.
Read postVICIdial soundboard Rank and Horz explained
How the Rank and Horz fields set the vertical and horizontal order of buttons on a VICIdial agent soundboard.
Read postHow to import VICIdial translations
Import translated phrases into a VICIdial language in bulk using the English-pipe-translation format and the right Import Action.
Read postWhat are VICIdial screen labels?
Screen labels let you rename, hide, or lock the default agent screen fields on a per-campaign basis in VICIdial.
Read postHow to add audio buttons to a VICIdial soundboard
Audio buttons are the heart of a VICIdial soundboard. Here is how to add each one with its filename, name, rank, type, and level.
Read postSetting the VICIdial menu background color
How to set the VICIdial menu background hex color so the sidebar reads cleanly with its white text, plus the right default to start from.
Read postHow to wire a soundboard to a VICIdial script
A soundboard only appears to agents once you embed it in a script. Here is the iframe snippet and how the soundboard_id ties the two together.
Read postSetting script width and height in VICIdial
Use the script_width and script_height dynamic variables to control how big the script frame renders on the VICIdial agent screen.
Read postHow to add a language in VICIdial
A field-by-field walkthrough of adding a new Language in VICIdial, from the Language ID rules to setting Active to Y.
Read postThe VICIdial soundboard API user explained
The soundboard API user is the account that actually triggers a VICIdial soundboard's audio. Here is why it should be a dedicated, reduced-permission user.
Read postVICIdial web logo upload rules
The exact VICIdial web logo upload rules: filename prefix, images directory, supported formats, and the 170x45 standard size.
Read postSetting the VICIdial frame background color
How to set the VICIdial frame background hex color, why it must stay light for black text, and the D9E6FE default to start from.
Read postVICIdial standard row background colors explained
What the five VICIdial standard row background colors do, their defaults, and why Standard Row 5 sits behind the agent logo after login.
Read postWhat "Agent Selectable" does on a VICIdial status
Agent Selectable decides whether a VICIdial status appears as a pickable disposition on the agent screen. Here is exactly what it controls.
Read postWhat is a VICIdial agent soundboard?
A VICIdial agent soundboard gives agents clickable buttons to play recorded audio to the customer, from short disclaimers to a full conversation.
Read postAdmin vs agent vs chat screen colors in VICIdial
How VICIdial's three screen color pulldowns differ, when to theme each, and why the agent screen has one logo-related quirk.
Read postVICIdial soundboard button types explained
The four Type values for a VICIdial soundboard entry, what each one does on the agent screen, and how head2r spans columns.
Read postHow to recolor the VICIdial agent screen
How to give the VICIdial agent screen its own palette and logo using a screen color template assigned through Agent Screen Colors.
Read postHow to hide a field on the VICIdial agent screen
Set a field label to ---HIDE--- on a VICIdial screen label template to remove both the label and the field from the agent screen.
Read postHow to make a VICIdial agent field read-only
Set a field label to ---READONLY--- on a VICIdial screen label template so agents can see the field but cannot edit it.
Read postWhat the Sale flag on a status does to your reports
The Sale flag on a VICIdial status decides whether that disposition counts toward total sales in your reports. Here is how it works.
Read postHow to let agents pick their language in VICIdial
Give VICIdial agents the option to choose their screen language at login, and learn the other places a user's language can be set.
Read postHow to add a screen color template in VICIdial
Step-by-step instructions for adding a new screen color template in VICIdial, including the ID rules, hex defaults, and logo field.
Read postHow to populate VICIdial language phrases
The Populate Language option seeds a new VICIdial language with agent, admin, or all gathered phrases so you are not translating from a blank slate.
Read postHow to reword phrases on the VICIdial agent screen
Use a VICIdial Language to reword just the agent screen phrases your team finds confusing, without touching the rest of the interface.
Read postThe VICIdial soundboard Audio Store requirement
Why every VICIdial soundboard button needs its Audio Filename present in the Audio Store, and how the filename field works.
Read postHow to translate the VICIdial agent screen
Translate the VICIdial agent screen by creating a Language, populating agent phrases, and supplying your own translated text.
Read postHow to modify a VICIdial status
How to safely modify an existing VICIdial system status, what each flag changes, and why edits ripple across every campaign.
Read postHow to add a custom disposition in VICIdial
A step-by-step guide to adding a custom agent disposition in VICIdial using the System Statuses screen and its flags.
Read postWhat the human_answered flag does on a VICIdial status
The human_answered flag on a VICIdial status feeds your drop percentage math. Here is exactly what setting it to Y changes.
Read postHuman vs system statuses in VICIdial
What the human_answered flag really means, how it differs from the broader idea of system statuses, and why it drives your drop rate.
Read postVICIdial soundboard layout options explained
How the default and columns layout options arrange the buttons on a VICIdial agent soundboard, and when to pick each one.
Read postVICIdial alternate row background colors explained
What VICIdial alternate row background colors are for, their green defaults, and how they differentiate sections from the standard rows.
Read postHow to rename agent screen fields in VICIdial
Rename the default agent screen fields in VICIdial by typing new wording into the 19 field labels on a screen label template.
Read postThe VICIdial soundboard Audio Display field explained
What FILE, NAME, and HIDENUMBERS do in the VICIdial soundboard Audio Display field, and how to combine them for clear buttons.
Read postHow to make a VICIdial agent field required
Force agents to fill a lead field on every call before they can hang up, using the REQUIRED option on a VICIdial screen label.
Read postFinding which campaigns use a VICIdial screen label
The Campaigns Using This Screen Label list shows every campaign currently assigned a given screen label so you can edit it safely.
Read postWhat are VICIdial system statuses?
System statuses are the system-wide call outcome codes VICIdial uses across every campaign and in-group to track and report on each lead.
Read postWhat are VICIdial languages?
VICIdial languages let you swap the wording on admin and agent web screens, from full translations to small phrasing tweaks.
Read postWhen to use a disclaimer soundboard in VICIdial
A disclaimer soundboard plays exact, approved legal or contractual wording on demand. Here is when a recorded disclaimer beats reading from a script.
Read postWhat are VICIdial screen colors?
Screen colors let you brand VICIdial with your own color scheme and logo across the admin, agent, and chat screens.
Read postVICIdial screen label ID rules explained
The Label ID for a VICIdial screen label has strict rules: 2 to 20 characters, no spaces, no special characters.
Read postHow to write a rebuttal script your agents will actually read
Build short, scannable objection-handling rebuttals into your VICIdial Script Text so agents have a ready answer mid-call.
Read postThe VICIdial Language Code field explained
The Language Code field maps a VICIdial Language to a browser code like en-us and can display a country flag next to it.
Read postHow "Hide Label in Call Logs" works in VICIdial
Hiding a field on the agent screen does not hide it in the agent call logs unless you set Hide Label in Call Logs to Y.
Read postHow to preview a VICIdial script before agents see it
VICIdial's Preview Script link lets you see exactly how a script looks in the agent screen, with all --A--field--B-- tokens replaced by sample data. Here is how to use it.
Read postWhat the Script Name field does in a VICIdial script
The Script Name field gives each VICIdial script a short human-readable label, separate from its permanent ID. Learn what it accepts and why getting it right matters.
Read postHow to assign a script to a VICIdial campaign
Setting the Script field in Campaign Detail tells VICIdial which agent-screen script to load on every outbound call in that campaign. This guide walks through exactly where to find that field and what happens after you save.
Read postHow to set the background color of a VICIdial script
The Script Color field controls the background color of the script panel in the VICIdial agent screen. You can use HTML-safe color names or pick one from the built-in color chooser.
Read postConfiguring the VICIdial agent screen: scripts, labels, colors, and dispositions explained
A complete guide to shaping what your agents see on a live call in VICIdial: how scripts work, the fields that define them, lead variables, colors, iframes, and how scripts attach to campaigns, lists, and in-groups.
Read postHow to add a new VICIdial script
Adding a VICIdial script requires setting a Script ID and Script Name before the form will save. This guide walks through every field in the Add Script screen so your first script saves correctly.
Read postHow to give agents multiple script tabs on one call
VICIdial can display more than one SCRIPT tab when both a campaign script and an in-group script apply to the same call. Here is when that happens and how to control it.
Read postHow to drop a lead's name into your VICIdial script
Using VICIdial's --A--first_name--B-- and --A--last_name--B-- tokens, you can make every script greet the contact by name automatically. Here is exactly how to add it and what to watch out for.
Read postHow to delete a VICIdial script safely
Deleting a VICIdial script is a two-step process to prevent accidents. Before you delete, check which campaigns reference the script — removing it without reassigning can break those campaigns.
Read postCamp script vs in-script: which VICIdial script wins on a call
VICIdial stores two script references on every call — camp_script from the campaign and in_script from the in-group. Understanding which one the agent sees prevents blank SCRIPT tabs and confused agents.
Read postVICIdial script variables explained: how --A--field--B-- fills in lead data
VICIdial's --A--field--B-- syntax auto-populates lead and call data directly into a script's text when an agent opens a call. This post explains how the syntax works, which field names are available, and common mistakes to avoid.
Read postWhat a VICIdial script is and what agents see on a call
A VICIdial script is a configurable text panel displayed on the agent screen during a call, automatically filled with live lead data. Learn how scripts work, what agents actually see, and why they matter for call consistency.
Read postWhich lead fields you can pull into a VICIdial script
VICIdial lets you auto-populate agent scripts with dozens of live lead fields using --A--field--B-- tokens. This post lists every available field name and explains how each one works.
Read postHow to modify an existing VICIdial script
Modifying a VICIdial script is straightforward from the Scripts list — click the script's modification link and update any field except the Script ID. Use the Preview Script link to confirm changes before they go live.
Read postLimiting script access with the Admin User Group setting
The Admin User Group field on a VICIdial script restricts which admin users can view and modify it. The default --ALL-- grants access to every admin, but setting a specific group locks the script to that group only.
Read postHow to build an HTML VICIdial script
The VICIdial Script Text field accepts HTML, letting you structure agent scripts with formatted headings, bullet points, tables, and inline styles. This post covers how to build one effectively.
Read postWhy you can't rename a VICIdial Script ID after you create it
The VICIdial Script ID is permanent by design — it acts as a database key referenced by campaigns, groups, and logs. Changing it mid-stream would silently break those references, which is why you must delete and recreate to get a new ID.
Read postHow to assign a script to a single VICIdial list
A VICIdial list can carry its own Script setting that overrides the campaign-level script for every lead in that list. This post explains how and when to use it.
Read postWhat the Active flag on a VICIdial script controls
The Active flag on a VICIdial script determines whether campaigns can select it. Toggling it to inactive hides the script from campaign dropdowns without deleting it.
Read postPicking a VICIdial Script ID: the naming rules that trip people up
The Script ID rules in VICIdial are strict and the ID cannot be changed after creation. Get the format right the first time — no spaces, no punctuation, 2–20 characters — and use a naming scheme that will still make sense when you have 50 scripts.
Read postWhat IGNORENOSCROLL does on a VICIdial script tab
IGNORENOSCROLL is a special variable you add to a VICIdial script to force scroll bars on the script tab when an iframe is present. Without it, content below the panel height is unreachable.
Read postUsing the Script Comments field to track script changes
The Script Comments field gives you up to 255 characters to document what changed in a VICIdial script and why. Used consistently, it acts as a lightweight changelog visible to every admin.
Read postHow to embed an iframe inside a VICIdial script
You can embed an iframe in the VICIdial Script Text field to load an external page inside the agent's SCRIPT tab, with live lead data passed as URL parameters using --A--field--B-- tokens.
Read postHow to assign a script to a VICIdial inbound in-group
Inbound calls routed through a VICIdial in-group can display their own dedicated script to agents. This guide covers the In-Group Script field and why it matters for inbound operations.
Read postInbound Script Override: A Different Agent Script per List
Set a per-list Inbound Script Override so agents see the right script for inbound calls based on which list the lead came from.
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