did
51 posts.
Porting your phone numbers when you move to VICIdial
Number porting when switching to VICIdial involves an LOA, your losing carrier, and a timeline measured in days not hours. Here is how to plan the port and avoid call center downtime.
Read postWhat VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.
Read postHow to Bulk-Delete DIDs in VICIdial (and Why You Can't Delete -default-)
DID Bulk Delete removes inbound numbers in one pass, but the -default- DID is protected because deleting it breaks inbound call handling.
Read postHow to Bulk-Copy DIDs From One DID's Settings in VICIdial
Use DID Bulk Copy to clone one configured DID's settings onto a pasted list of new inbound numbers in seconds, with a built-in duplicate check.
Read postHow to Use the cm_areacode.agi Call Menu Script
cm_areacode.agi reads the caller's area code, resolves it to a US state, and routes the call to the matching DID so inbound calls reach the right regional team.
Read postChanging a DID's routing with update_did
Edit an inbound DID's description, routing target, recording flag, and more from a single API call with update_did.
Read postExporting inbound-call logs with did_log_export
Pull a single day of inbound calls to a DID with the did_log_export API function — required fields, output format, permissions, and errors.
Read postCloning a DID with copy_did
Duplicate an existing inbound DID's routing onto one or more new numbers in a single API call with copy_did.
Read postHow to create an inbound DID with the add_did API
Create an inbound DID and route it to an in-group, extension or call menu over HTTP with the VICIdial add_did API function.
Read postHow to set up an RA Extensions override for a DID
VICIdial's RA Extensions page lets you override the extension used for Remote Agent calls on a specific DID, including round-robin across multiple entries.
Read postHow to route inbound calls to a Remote Agent
Routing inbound calls to a VICIdial Remote Agent takes three pieces: a CLOSER campaign, one or more in-groups, and a DID that points to those in-groups.
Read postWhat DID Remote Agent Extension Overrides are
DID Remote Agent Extension Overrides let you change which extension handles inbound calls for specific DIDs routed through Remote Agents and in-groups.
Read postHow to Read the VICIdial Inbound DID Report
A plain-English walk through the Inbound DID Report: per-DID call counts, the current route for each number, and the day-by-day and 15-minute activity views.
Read postLost, Routed, and Transfers on the Inbound DID Report
The LOST, ROUTED, and TRANSFERS columns on the VICIdial Inbound DID Report each count a different fate for a call. Here is exactly what each one means and why they differ.
Read postHow to Read the VICIdial Inbound Report by DID
The Inbound Report by DID broken down per inbound number: what calls, drops, IVR transfers, and agent stats tell you about each DID.
Read postHow to Read the VICIdial Agent DID Report
The Agent DID Report shows which agents handled calls from which inbound numbers. Here is how to read the per-agent, per-DID breakdown and what it tells you.
Read postHow to Read the VICIdial Inbound DID Summary Report
The Inbound DID Summary Report rolls each phone number up into call counts, total minutes, and its current route. Here is how to read the per-DID summary view.
Read postHow to Run a Custom Report in VICIdial's VERM Module
Build and run a VERM custom report in VICIdial: pick a queue and report type, set the date range, apply filters, and export the results to CSV.
Read postHow to record calls per DID instead of per campaign
VICIdial lets you override campaign recording on a per-DID basis using the Record Call field, so specific inbound numbers get their own recording rules.
Read postBuying DIDs from your carrier for inbound
How to buy or port DIDs from your carrier, choose local or toll-free numbers, and point each purchased DID at your trunk and an in-group.
Read postHow to connect DIDWW to VICIdial
DIDWW handles inbound DIDs worldwide plus outbound voice — wire it into VICIdial with IP auth or registration and verify with a test call.
Read postPointing a carrier DID at a VICIdial in-group
Map a carrier DID to a VICIdial in-group under Admin then Inbound then DIDs, where the DID's route decides where each inbound call lands.
Read postSetting up an inbound trunk from your carrier
Use context=trunkinbound on the carrier account entry so calls your carrier sends to your IP land in VICIdial's DID handling and reach an in-group.
Read postLocal DIDs vs toll-free numbers for inbound
When to use local DIDs versus toll-free numbers for inbound VICIdial campaigns, and how the cost and answer-rate tradeoffs differ.
Read postHow to connect Anveo to VICIdial
Wire Anveo Direct to VICIdial for outbound dialing and DID inbound using SIP trunk credentials, the carrier account block, and a verified test call.
Read postGetting your numbers unblocked when carriers flag them
How outbound numbers get blocked or flagged, the remediation and registration paths to clear them, and how to keep watching your reputation afterward.
Read postAvoiding "Spam Likely" labels on your outbound calls
What triggers a Spam Likely flag on VICIdial outbound calls and the practical fixes — number rotation, attestation, registration, and lower volume per DID.
Read postSending a DID straight to voicemail
How to point a VICIdial DID at a voicemail box so calls go to recorded messages instead of agents.
Read postPointing multiple DIDs at one in-group
Several phone numbers can all feed the same queue. Here is how to route many DIDs into one in-group cleanly.
Read postDID isn't routing calls: first things to check
When a VICIdial DID receives a call but sends it nowhere useful, start with these settings.
Read postBlocking specific callers with a Filter Phone Group
Use a VICIdial Filter Phone Group to recognize unwanted caller IDs and send them somewhere other than your agents.
Read postAdding and removing numbers in a Filter Phone Group
How to load and clear phone numbers in a VICIdial Filter Phone Group, and the small rules that trip people up.
Read postHow to create a Filter Phone Group
Step-by-step setup for a new Filter Phone Group, plus how to add the numbers and wire it to a DID.
Read postHow to add a call menu to an inbound DID
Send callers on your main number to a recorded menu so they can pick sales, support, or another route themselves.
Read postDID Extension Context explained
What the Extension and Extension Context fields do on a VICIdial DID, when you need them, and the one setting that trips up voicemail routing.
Read postDID Traffic Report explained
What the DID Traffic Report shows, how it breaks calls into 15-minute slots, and how to read its hold, call, and drop totals.
Read postDID custom fields (Custom 1-5)
Five free-form fields on every DID for tagging numbers, owner matching, and feeding your own reports.
Read postRouting one DID differently by caller ID
Send some callers on a number to a different destination by matching their caller ID against a group, a list, or a URL.
Read postPre-Filter Recent Call: deduping repeat inbound callers
Catch callers who already reached you recently and route them somewhere other than the back of the queue.
Read postClean CID Number and Alter CID Name on a DID
Trim incoming caller ID digits and rewrite the caller ID name on a per-number basis before routing.
Read postRecord Call on a DID: recording inbound by number
Turn on call recording for a specific inbound number, and learn what the full and queue-stop options actually do.
Read postHow to point a DID at a call menu
Send a single inbound number into a recorded press-one menu so callers route themselves to the right queue.
Read postHow to point a DID at a specific agent
Send an inbound number straight to one logged-in agent with a VICIdial DID set to the AGENT route.
Read postHow to point a DID at an in-group
Route an inbound number to a shared agent queue by pointing its VICIdial DID at an in-group.
Read postDID Route options: in-group, call menu, agent, or voicemail
A clear rundown of the DID Route choices in VICIdial so you know where each one sends an inbound call.
Read postHow to copy a DID
Copy an existing VICIdial DID to reuse all its routing settings on a new number without rebuilding them by hand.
Read postHow to add a DID in VICIdial
A step-by-step walk through adding a new DID in VICIdial so an inbound number reaches your agents.
Read postWhat a DID is in VICIdial
A plain explanation of what a DID is in VICIdial, what it controls, and why every inbound call starts with one.
Read postVICIdial inbound call handling: the complete guide
A plain-English walkthrough of inbound calling in VICIdial: in-groups, hold music and place-in-line, in-queue callback, overflow and after-hours routing, no-agent handling, DIDs, call menus (IVR), filter phone groups, and what to check when calls go wrong.
Read postHow to create an inbound group and start taking calls
From zero to answering live inbound calls in VICIdial takes four moving parts: an in-group, a DID, a campaign that allows the group, and an agent who logs in and selects it. Here is the whole path in plain order.
Read postFinding which DIDs feed an in-group
Before you change or delete an in-group, you need to know which phone numbers point at it. VICIdial has a built-in list right on the in-group screen. Here is how to find it and why you should always check it first.
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