Blog
The operator's perspective.
On VICIdial, SIP, and call-center ops.
Long-form pieces by people who run dialers. TCPA changes that actually matter, the hidden cost of self-hosting VICIdial, choosing a SIP carrier without getting locked in, why provisioning time matters more than agent count. We post when we have something to say.
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Operator writing, sorted newest first.
Choosing a SIP carrier - 5 questions to ask
The dimensions that actually matter when you're picking a SIP trunk for outbound dialing.
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The hidden cost of self-hosted VICIdial
A real accounting of the time + money self-hosting actually costs over 12 months.
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TCPA in 2026 - what changed for outbound dialing
The FCC final rules from 2024-2025 that hit dialing operations now. Operator perspective, not legal advice.
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