The VICIdial List Inventory Report, explained

Running out of leads mid-shift is the kind of surprise that empties a dialer fast. One minute agents are busy, the next they are sitting idle because every dialable record has already been worked. The Inventory Report exists to stop that from sneaking up on you. It gives a system-wide view of how many leads are left to call, broken down by list, so you can reload before the well runs dry instead of after.

This is different from the per-list statistics you see when you open a single list. The Inventory Report aggregates across many lists at once, which is what you want when you are managing a whole campaign and need a single number for "how much calling do I have banked right now."

What the report counts

The report leans on two ideas you will also see on the single-list stats page: dialable and penetration. A lead is dialable if its status is not flagged as UNWORKABLE or COMPLETED. Penetration is the percentage of leads that have either been dialed up to the Call Count Target set in the campaign, or have landed on a final disposition like DNC, NOT INTERESTED, UNWORKABLE, or COMPLETED.

In plain terms: dialable tells you what is still in play, and penetration tells you how thoroughly you have already worked the file. A list at 95 percent penetration with a handful of dialable leads is almost spent. A fresh list sits near zero penetration with everything dialable.

Each Lead carries a Disposition, and that status is what decides which bucket it falls into. If you want the longer breakdown of how a single file slices up by status and call count, the per-list statistics page is the companion view.

The per-list Inventory Report toggle

On the Modify List page there is a single setting called Inventory Report. When the report is enabled on your system, this toggle decides whether that one list is included in it. The default is Y for yes. Turn it to N for scratch lists, test lists, or one-off imports you do not want skewing the totals.

How a list flows into the report

flowchart TD
  A[List on Modify List page] --> B{Inventory Report = Y?}
  B -->|No| C[Excluded from totals]
  B -->|Yes| D{Status workable?}
  D -->|UNWORKABLE or COMPLETED| E[Not dialable]
  D -->|Other| F[Counted as dialable]
  F --> G[Rolled into report total]
  E --> H[Counts toward penetration]

The chart shows the two gates a list passes through. First the per-list toggle decides if the list is even in the report. Then, for included lists, each lead's status sorts it into dialable or worked. Only the dialable side is the calling you have left; the worked side is feeding your penetration number.

Reading it before you run dry

Use the report as an early-warning gauge. When dialable counts on your active lists drop below a shift's worth of calling, that is your cue to load more leads or flip another list active. Watch penetration too: a list creeping toward 100 percent is one you should consider resetting or retiring rather than dialing into the ground.

There is a feedback loop worth knowing. Resetting a list pushes leads back into the Called status of N so they become dialable again, which bumps your inventory back up without loading anything new. If you recycle specific statuses on a schedule, that also returns leads to the dialable pool over time. For the difference between those two approaches, see reset vs recycle.

For the full picture of how lists, leads, and the dialing pipeline fit together, start with our lists and leads guide.

Stop guessing how much calling you have left

The Inventory Report turns "are we about to run out of leads" from a gut feel into a number you can act on. On VICIfast your dialer is provisioned and running in under 40 seconds, with this reporting available from day one. See our pricing to get started.