Tag
troubleshooting
2 posts.
When to force a reset of the hopper
Force Reset of Hopper wipes the dialing queue clean on form submit, then lets it refill a minute later. It's a handy reset button for stuck or stale queues — and a fine way to dial the wrong leads if you use it carelessly. Here's the safe way.
Read postHow to fix an empty hopper in VICIdial
Agents logged in, leads in your lists, but the hopper keeps showing empty and nothing dials. Work through these usual causes in order to get calls flowing again.
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