The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
What the Daily Call Limit Manual setting does
The Daily Call Limit Manual setting decides whether manual dials count toward, or are blocked by, your daily call cap. Here is how each option behaves.
What the 24-Hour Call Count Limit does
The 24-Hour Call Count Limit uses a rolling window instead of a fixed reset, capping dials per lead or number in any trailing 24 hours. Here is how it works.
What VICIdial Call Count Limits do
VICIdial has three kinds of Call Count Limit that cap how often a lead or phone number gets dialed. Here is what each one does and when to reach for it.
What the 8162 roaming-monitor extension does
The 8162 extension lets you blind-monitor one agent after another on the same VICIdial server without hanging up your phone between listens.
VICIdial Blind Monitoring Explained
Blind monitoring lets a supervisor listen silently to an agent and customer call. Learn how it works, when to use it, and how it differs from barge-in.
How to Find a VICIdial Agent Session ID
The VICIdial Real-Time report lists every logged-in agent alongside their current session ID, which you need to blind-monitor or barge in to a live call.
How to Call the VICIdial API From Your App (PHP, Python, Node)
The VICIdial Non-Agent and Agent APIs are plain HTTP GET requests - here is how to call them correctly from PHP, Python, and Node.js with real examples.
How to Use the cm_dnc.agi Call Menu Script
cm_dnc.agi lets a VICIdial Call Menu mark an inbound caller's number as DNC or NI without agent involvement, then routes the call onward.
How to Record a Safe-Harbor Message by Phone
Dial 8168 from a VICIdial-attached phone, record your FTC-compliant safe-harbor disclosure, then enter the filename in the Safe Harbor Exten field on the Campaigns screen.
How VICIdial Numbers Phone-Recorded Prompt Filenames
VICIdial phone-recorded prompts start at filename 85100001 and increment by one per recording - here is why that matters and how to track your files.
How to Use the cm_fpg.agi Call Menu Script
cm_fpg.agi inserts a caller's phone number into a VICIdial Filter Phone Group from within a Call Menu, blocking future outbound dials to that number.
How to Log In to the VICIdial Prompt Recorder (ID 4321)
The VICIdial prompt recorder at extension 8168 uses a fixed PIN of 4321 followed by # - here is exactly how login works and what to expect.
How to Use the cm_send_url.agi Call Menu Script
cm_send_url.agi fires a URL defined in a VICIdial Settings Container from inside a Call Menu, letting you push call data to an external system without an agent.
Where to Use VICIdial Phone-Recorded Prompts
Phone-recorded VICIdial prompts can be used in six distinct places across campaigns and in-groups - here is where each field lives and what it plays.
How to Use the cm_areacode.agi Call Menu Script
cm_areacode.agi reads the caller's area code, resolves it to a US state, and routes the call to the matching DID so inbound calls reach the right regional team.
How to Push Leads From Your CRM Into VICIdial
Use the VICIdial Non-Agent API's add_lead function to push records from any CRM into a campaign list in real time, without touching the VICIdial admin panel.
How to Use the cm_lookup.agi Call Menu Script
cm_lookup.agi searches your vicidial_list records from inside a Call Menu and routes the call based on whether a match is found.
How to Record an Answering-Machine Message by Phone
Dial 8168 from any VICIdial-attached phone, record your message, save it, then paste the filename into the Answering Machine Message field on the Campaigns screen.
How to Write a Custom AGI Script for VICIdial
AGI scripts let you run any external program during a live call to look up data, change routing, or set variables - here is how to write one from scratch for VICIdial.
How to Sync Call Dispositions Out of VICIdial
Pull call outcome codes from VICIdial into your CRM or data warehouse using the Non-Agent API's update_log_entry export and direct database queries on vicidial_closer_log.
How to Save, Listen to, or Re-record a VICIdial Prompt
After recording a VICIdial audio prompt by phone, you get three choices - press 1 to save, 2 to listen, or 3 to re-record. Here is what each does.
VICIdial Phone-Based Functions: The Complete Guide
A full tour of the things you can do from a phone wired into VICIdial: recording audio prompts, blind monitoring agents, roaming between sessions, and barging in.
How to Use the CID_change.agi Script to Change Caller ID
CID_change.agi swaps the outbound caller ID on any call that passes through it, letting you pick a fixed number or pull from a CID group that matches the destination area code.
How to Record an After-Hours Message by Phone
Dial 8168 from a VICIdial-attached phone, record your after-hours greeting, save it, and enter the filename in the In-Group's after-hours message field.