The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
What VICIdial Call Count Limits do
VICIdial has three kinds of Call Count Limit that cap how often a lead or phone number gets dialed. Here is what each one does and when to reach for it.
A supervisor's live-listen workflow over the phone
A repeatable phone workflow for supervisors: pull session IDs, silently sweep agents through 8162, and barge only when a call needs you.
How to whisper-coach an agent without the customer hearing
True whisper-coaching, where only your agent hears you, is a web monitoring feature, not a phone dial-code. Here is the honest workflow for both.
What manager barge-in does on a VICIdial call
Manager barge-in lets a supervisor enter a live agent-customer call and speak to both parties, signalled by an entry tone everyone hears.
How to Push Leads From Your CRM Into VICIdial
Use the VICIdial Non-Agent API's add_lead function to push records from any CRM into a campaign list in real time, without touching the VICIdial admin panel.
How to Use the cm_send_url.agi Call Menu Script
cm_send_url.agi fires a URL defined in a VICIdial Settings Container from inside a Call Menu, letting you push call data to an external system without an agent.
How to Write a Custom AGI Script for VICIdial
AGI scripts let you run any external program during a live call to look up data, change routing, or set variables — here is how to write one from scratch for VICIdial.
How to Save, Listen to, or Re-record a VICIdial Prompt
After recording a VICIdial audio prompt by phone, you get three choices — press 1 to save, 2 to listen, or 3 to re-record. Here is what each does.
How to Record a VICIdial Audio Prompt by Phone
Step-by-step walkthrough for recording a new audio prompt in VICIdial by dialing extension 8168 from any phone connected to your server.
How to Record an Answering-Machine Message by Phone
Dial 8168 from any VICIdial-attached phone, record your message, save it, then paste the filename into the Answering Machine Message field on the Campaigns screen.
How to Find a VICIdial Agent Session ID
The VICIdial Real-Time report lists every logged-in agent alongside their current session ID, which you need to blind-monitor or barge in to a live call.
How to Log In to the VICIdial Prompt Recorder (ID 4321)
The VICIdial prompt recorder at extension 8168 uses a fixed PIN of 4321 followed by # — here is exactly how login works and what to expect.
How to Use the cm_areacode.agi Call Menu Script
cm_areacode.agi reads the caller's area code, resolves it to a US state, and routes the call to the matching DID so inbound calls reach the right regional team.
How to Use the cm_fpg.agi Call Menu Script
cm_fpg.agi inserts a caller's phone number into a VICIdial Filter Phone Group from within a Call Menu, blocking future outbound dials to that number.
How to Use the CID_change.agi Script to Change Caller ID
CID_change.agi swaps the outbound caller ID on any call that passes through it, letting you pick a fixed number or pull from a CID group that matches the destination area code.
How to Use the cm_phonesearch.agi Call Menu Script
cm_phonesearch.agi matches an inbound caller's phone number against vicidial_list and routes the call to the in-group tied to the best matching lead.
How to Call the VICIdial API From Your App (PHP, Python, Node)
The VICIdial Non-Agent and Agent APIs are plain HTTP GET requests — here is how to call them correctly from PHP, Python, and Node.js with real examples.
How to Use the cm_dnc.agi Call Menu Script
cm_dnc.agi lets a VICIdial Call Menu mark an inbound caller's number as DNC or NI without agent involvement, then routes the call onward.
How to Record a Safe-Harbor Message by Phone
Dial 8168 from a VICIdial-attached phone, record your FTC-compliant safe-harbor disclosure, then enter the filename in the Safe Harbor Exten field on the Campaigns screen.
VICIdial Phone-Based Functions: The Complete Guide
A full tour of the things you can do from a phone wired into VICIdial: recording audio prompts, blind monitoring agents, roaming between sessions, and barging in.
How VICIdial Numbers Phone-Recorded Prompt Filenames
VICIdial phone-recorded prompts start at filename 85100001 and increment by one per recording — here is why that matters and how to track your files.
How to Blind-Monitor a VICIdial Agent by Session ID
Dial 0 plus the agent's session ID to silently listen to a live call, or use extension 8162 to roam between agents without hanging up.
How to Use the cm_lookup.agi Call Menu Script
cm_lookup.agi searches your vicidial_list records from inside a Call Menu and routes the call based on whether a match is found.
VICIdial Blind Monitoring Explained
Blind monitoring lets a supervisor listen silently to an agent and customer call. Learn how it works, when to use it, and how it differs from barge-in.