The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
How to upload and load a country DNC list in bulk
A step-by-step walkthrough of uploading a country DNC file in VICIdial: setting the country code, choosing PURGE or APPEND, selecting a file layout, and pressing START FILE.
What the Callbacks Bulk Move utility does
The VICIdial Callbacks Bulk Move utility moves callbacks matching selected criteria - by campaign, list, user group, or agent - to a new list and optionally a new status.
How to Bulk-Delete Leads From a List in VICIdial
Remove leads in bulk from a VICIdial list using the lead management tools, with the inactive-list and 100k-lead rules you need to respect first.
How to Bulk-Move Leads Between Lists in VICIdial
Move a batch of leads from one list to another with Basic Lead Management Tools - the source list must be inactive and under 100,000 leads.
How to Set Bulk-Inserted Phones as Webphones
Use Set As Webphone and its companion fields on Bulk Phone Insert to load a browser-based phone for agents at login - no desk handsets required.
How to Bulk-Update Lead Status Across a List
Change the status on a batch of leads at once with Basic Lead Management Tools - the list must be inactive and under 100,000 leads.
How to Bulk-Delete DIDs in VICIdial (and Why You Can't Delete -default-)
DID Bulk Delete removes inbound numbers in one pass, but the -default- DID is protected because deleting it breaks inbound call handling.
How to Bulk-Add Caller IDs From a CSV List in VICIdial
The CSV method lets you paste NPA,CID,DESCRIPTION,ACTIVE rows to control every area-code caller ID field, including a STATE-type format for CID groups.
Why Bulk Phone Insert Needs a Manual Conf File Rebuild
Submitting Bulk Phone Insert writes phones to the database but does not rebuild Asterisk config - here is why, and how to trigger the rebuild yourself.
How to Bulk-Delete Area-Code Caller IDs From a Campaign
AC-CID Bulk Delete removes area-code caller IDs from a campaign or CID group, with a Clear All CIDs option that wipes the whole list at once.
How to Bulk-Copy a Range of Users in VICIdial
User Bulk Copy clones one source user's settings across a numbered range of new accounts in one pass - here is how it works and how to use it.
What VICIdial's Admin Bulk Tools Page Does
A plain-English tour of VICIdial's Admin Bulk Tools: DIDs, area-code caller IDs, users, bulk phones, and the lead management utilities that move and clean lists.
When to Turn On Force PW Change for Bulk-Copied Users
Bulk-copied VICIdial users get a password equal to their user number - Force PW Change makes them set a real one on first login. Here is when to use it.
What the Callback Queue Statuses (LIVE, SENT, EXPIRED, ORPHAN) Mean
A plain-English guide to the inbound callback queue lifecycle and what each record status tells an operator about a waiting caller.
How to Bulk-Delete Users in VICIdial Safely
User Bulk Delete removes many accounts at once, but it refuses to delete your own login and any user currently working as an agent - here is the safe way to use it.
What the Bulk Phone Insert Page Does in VICIdial
The Bulk Phone Insert page creates phone extensions across your servers in one pass - here is every field it asks for and why there is no undo.
How to Block Agents From Dialing Out With the agent-nodial Phone Context
Use the Phone Context field on Bulk Phone Insert to point agent phones at a non-existent dialplan context so they cannot place calls outside VICIdial.
What the Advanced Lead Management Tools Page Adds
The Advanced Lead Management Tools page keeps the same move, delete, and status actions but adds deep query options plus a bulk Switch Callbacks tool.
Why a List Must Be Inactive Before Bulk Lead Changes
VICIdial blocks bulk lead moves, deletes, and status updates on active lists. Here is why the inactive rule exists and how to work around it safely.
How to Bulk-Insert Phone Extensions Across Multiple Servers
Bulk Phone Insert takes a list of server IPs and a list of extensions and creates every combination - here is how to populate phones across a multi-server VICIdial setup.
What the Basic Lead Management Tools Page Does
Basic Lead Management Tools lets you move, status-update, or delete leads in bulk - as long as the list is inactive and under 100,000 leads.
How to Bulk-Copy DIDs From One DID's Settings in VICIdial
Use DID Bulk Copy to clone one configured DID's settings onto a pasted list of new inbound numbers in seconds, with a built-in duplicate check.
How to Bulk-Add Area-Code Caller IDs With STATE LOOKUP
STATE LOOKUP reads the first three digits of each caller ID, maps the NANP area code to a US state, and fills the description automatically.
What the 100,000-Lead Limit on Lead Management Tools Means
VICIdial's bulk lead tools refuse to run on a list over 100,000 leads. Here is why the cap exists and how to split a big list to work around it.