The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
Capturing key presses with agi-dtmf.agi
agi-dtmf.agi plays DTMF tones or signals stored in the callerid field, supporting digits, letters translated to dialpad equivalents, pauses, and a signal-only mode.
Detecting answering machines with VD_amd.agi
VD_amd.agi runs after Asterisk's AMD application on outbound calls, routing the call to an agent if a human answered or dropping it cleanly if a machine was detected.
Silent agent monitoring with agent_monitor.agi
agent_monitor.agi lets supervisors silently listen to a live VICIdial agent session by dialing an extension — no agent interaction needed.
What AGI is and how VICIdial uses it
AGI — Asterisk Gateway Interface — gives VICIdial application-level control over selected call features. This guide explains what AGI is and how the agi-*.agi script family works.
How to attach an AGI script to a call menu
VICIdial call menus accept AGI scripts as actions, letting you add database-driven routing and custom logic without editing extensions.conf directly.
Per-area-code caller ID with agi-VDADselective_CID.agi
agi-VDADselective_CID.agi runs before each outbound call is placed and selects a caller ID number based on the lead's area code, improving local-number matching for outbound campaigns.
Parking and unparking a call with the park_call function
Send a customer or a third party to the park extension and grab them back, including IVR park and swap options, from a logged-in agent session.
Listing audio prompts with the sounds_list API
How the sounds_list non-agent API outputs the audio files in your VICIdial audio store, with format and sort options.
Adding and dialing a lead with external_add_lead
How the external_add_lead Agent API function drops a new lead into a logged-in agent's manual dial list, with optional DNC checks.
Ringing an agent's phone with the call_agent function
How the call_agent agent-api function places a call from a VICIdial agent session to the agent's own phone.
Reading one agent's live status with agent_status
How the agent_status non-agent API returns one agent's real-time state, current call, and sub-status in a single line you can poll.
Controlling a remote agent's call with ra_call_control
Hang up or transfer a call that a remote agent is handling, with optional disposition and status, using three supported stages.
Sending DTMF tones from the agent screen with send_dtmf
Push a string of touch-tones into an agent's live session to drive an IVR menu, with pound, star, and silence encoded as P, S, and Q.
Setting a disposition from outside with external_status
Disposition a call on a logged-in agent's screen from your own app with external_status, including scheduled callbacks and their options.
Reading the agent's current lead with st_get_agent_active_lead
Look up the lead a logged-in agent has on their screen using a CRM AgentID, returning lead_id, phone, and a few key fields.
How to drive the agent screen with the Agent API
The Agent API acts on a live, logged-in agent's screen. Here is the function, user, pass, source pattern and the plain-text responses you'll get back.
Switching an agent's inbound groups with change_ingroups
How the change_ingroups Agent API function adds, removes, or replaces the in-groups a logged-in VICIdial agent takes calls from.
Listing logged-in agents with logged_in_agents
Pull a live roster of every agent currently logged in to VICIdial, with status and session details, using the logged_in_agents API call.
Reading an inbound group's live state with in_group_status
How the in_group_status non-agent API returns calls waiting and agent counts for one or more inbound groups in a single line.
Launching the agent's webphone with webphone_url
How the webphone_url agent-api function displays or launches the configured webphone URL for a live VICIdial agent session.
Playing audio to a caller with the audio_playback function
How the audio_playback agent-api function plays, stops, pauses, and resumes an audio file in a live VICIdial agent session.
Pulling a disposition report with call_dispo_report
Get a disposition breakdown by campaign, ingroup, or DID over a date range with the call_dispo_report Non-Agent API function.
Pausing and resuming an agent with external_pause
How the external_pause Agent API function pauses or resumes a logged-in VICIdial agent from an outside system, and what happens mid-call.
Seeing an agent's inbound groups with agent_ingroup_info
How the agent_ingroup_info non-agent API shows the in-group and outbound auto-dial settings a logged-in agent currently has.