What the Daily Call Limit Manual setting does

The Daily Call Limit Manual setting decides whether manually placed calls count toward, or are blocked by, a campaign's daily call cap. By default, manual dials are left out of the count entirely — only auto-dial calls add up against the limit.

You will find this field on Modify Campaign -> Detail, right next to the Daily Call Count Limit it modifies. It only matters when you have the Daily limit turned on.

The three behaviors

The setting has three modes, and they answer two separate questions: does a Manual dialing (click to dial) call increment the daily count, and does the daily limit block a manual call once the cap is reached?

• DISABLED (default) — manual dials are neither counted nor restricted. A Lead you dial by hand does not add to its daily total, and you can keep dialing it manually even after the auto-dial cap is met.
• A COUNT option — manual dials are included in the daily counts. Each manual call adds to the total, but it is not itself blocked once the cap is hit.
• A RESTRICT option — manual dials are both counted and blocked. Once a lead reaches its daily limit, agents cannot dial it manually until the count resets.

How the setting steers a manual call

When an agent triggers a manual dial against a record near its daily cap, this setting is what decides whether the call goes out and whether the count moves.

flowchart TD
  A[Agent starts manual dial] --> B{Manual setting?}
  B -->|DISABLED| P[Place call, do not count]
  B -->|COUNT| C[Place call, add to daily count]
  B -->|RESTRICT| D{Daily limit reached?}
  D -->|No| E[Place call, add to count]
  D -->|Yes| S[Block the manual call]

Choosing the right mode

If your daily cap is only meant to throttle the predictive dialer, leave it DISABLED. If you want the daily count to reflect every attempt for reporting, choose a COUNT option. If the cap is a hard ceiling that no one should cross, including agents working a Campaign by hand, choose a RESTRICT option. None of these modes touch your TCPA obligations — they only shape how the daily counter behaves.

A subtle point worth flagging: the DISABLED default exists because many teams use manual dials for follow-ups they have already promised, and they do not want those calls eaten by the same cap that governs the auto-dialer. That flexibility is convenient, but it also means a busy floor can quietly push a record well past its intended daily ceiling. If your daily limit is there to satisfy a rule rather than just to pace the dialer, do not leave this setting on its default — choose COUNT at minimum so the attempts are at least recorded.

Whatever you pick, apply it consistently across campaigns that share the same data. Mixing a RESTRICT campaign and a DISABLED one over the same numbers undercuts the cap, because a record blocked in one campaign can still be hand-dialed in the other. Decide on a policy per dataset, not per campaign, and set the field to match.

For the steps to turn the daily cap on in the first place, see how to set a Daily Call Count Limit. The phone-based functions guide covers the rest of the per-number controls.

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