The VICIdial monitor and barge dial codes, explained

Here is every VICIdial monitor and barge phone code in one short list, with what each one does and who can hear you. Keep this near the supervisor phone.

The four codes

All four are dialed from a VICIdial-attached phone, and all of them work off the agent session ID, which you read from the Real-time report under Time On VDAD. Here they are:

• 0 + session ID (for example 08600051) — blind monitor one agent. Silent. Nobody hears you. Hang up to finish.
• 8162, then 8 + last 3 digits (for example 8051 for session 8600051) — roaming blind monitor. Silent. Press any digit to jump back to the 'extension' prompt and pick another agent without hanging up.
• Full session ID (for example 8600051) — barge-in. Both the agent and the customer hear an entry tone, then you can talk to and hear both. Hang up to finish.
• 8162, then 99 + last 3 digits (for example 99051) — barge through the roaming dial-in. Same as a barge, reached through the 8162 menu.

Two of these are silent and two are loud. The blind monitor and the 8162 silent listen put you on the call as a ghost. The full session ID barge and the 99 roaming barge both announce themselves with an entry tone that both parties hear. Knowing which bucket a code falls into is the whole game, because dialing the loud one by mistake on a delicate call is awkward at best.

How to read which one to dial

Two questions decide the code. First, do you want to be heard? If no, you want a silent option. If yes, you want a barge. Second, will you check several agents in a row? If yes, go through 8162 so you can hop between them without redialing. If you only need one agent, the direct codes are quicker.

flowchart TD
  A[Pick a code] --> B{Heard or silent?}
  B -- Silent --> C{One agent or many?}
  B -- Heard --> D{One agent or many?}
  C -- One --> E[0 plus session ID]
  C -- Many --> F[8162 then 8 plus last 3]
  D -- One --> G[Full session ID]
  D -- Many --> H[8162 then 99 plus last 3]

A couple of habits that save time

The roaming code is the one most people forget. Once you are in 8162, pressing any digit drops you back to the 'extension' prompt, so you can sweep a whole Campaign worth of agents from a single call. That is far faster than hanging up and redialing 0 plus a new Session ID each time. The roaming extension itself is worth a deeper read in the 8162 roaming monitor explainer.

Remember the session ID is tied to the live Agent session, so it changes on every login. Pull a fresh one before you dial. The barge entry tone has its own quirks worth knowing, covered in the manager barge-in explainer. For the wider context, the phone-based functions guide ties all of this together. This works the same whether the agent is a Closer or on the dialer.

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