Camp script vs in-script: which VICIdial script wins on a call

Two variables, two sources

VICIdial tracks two script variables for every call session. The first, camp_script, is set by the Campaign Script field in Campaign Detail. The second, in_script, is set by the Ingroup Script field in In-Group Detail. Both variables are available as substitution tokens inside any script's body text, meaning a script can even reference the ID of the other script - but that is an advanced use case. The more important question is: which one actually appears in the SCRIPT tab?

The display rule

VICIdial does not pick one over the other. It renders a SCRIPT tab for every non-empty script value it finds on the call:

• If only camp_script is set, the agent sees one tab showing the campaign script.
• If only in_script is set, the agent sees one tab showing the in-group script.
• If both are set (and they point to different scripts), the agent sees two SCRIPT tabs.
• If neither is set, no SCRIPT tab appears at all.

There is no ranking or priority - the agent sees all populated scripts simultaneously as separate tabs. The phrase "which script wins" is a bit of a false premise: both can win at the same time.

Decision map by call type

flowchart LR
  A[Pure outbound call] --> B[camp_script from Campaign Detail]
  B --> C[One SCRIPT tab]
  D[Pure inbound call] --> E[in_script from In-Group Detail]
  E --> F[One SCRIPT tab]
  G[Blended call] --> H[camp_script set?]
  G --> I[in_script set?]
  H -- Yes --> J[Tab 1: camp_script]
  I -- Yes --> K[Tab 2: in_script]
  J & K --> L[Agent sees both tabs]

Where each variable comes from

camp_script is populated from the Campaign Detail page's Script field. It applies to all outbound calls in that campaign. A Lead list inside the campaign can override camp_script - if the list has its own Script field set, that list-level value replaces the campaign value for leads in that list. The variable name seen by the script body is still camp_script regardless of whether the campaign or list set it.

in_script is populated from the In-Group Detail page's Script field. It applies whenever the call is routed through that in-group, whether the agent is on a pure inbound queue or receiving an inbound call while blended.

Using these variables inside script text

Both camp_script and in_script appear in the full list of auto-populated Agent script body variables. You can reference them with the standard --A--camp_script--B-- and --A--in_script--B-- tokens inside script text. This lets you build a meta-script that shows agents the IDs of all scripts in play - occasionally useful for debugging blended configurations.

Common mistakes and fixes

• Agent sees no SCRIPT tab on inbound calls: the In-Group Script field is empty. Set it in In-Group Detail and click Submit.
• Agent sees the wrong script on a blended call: the campaign and in-group scripts are swapped. Check Campaign Detail and In-Group Detail separately.
• Agent sees two tabs when you only want one: one of the two script fields is unintentionally populated. Clear it on the relevant Campaign Detail or In-Group Detail page.
• Script not available in drop-down: the script's Active flag is set to N. Go to Admin > Scripts and enable it.

Related posts

For step-by-step instructions on setting each field, see how to assign a script to a VICIdial campaign and how to assign a script to a VICIdial in-group. For the full agent screen configuration context, visit the VICIdial agent screen configuration guide.

Want a managed VICIdial environment where script configuration is straightforward and well-supported? See pricing for VICIfast hosted plans.