What the Active flag on a VICIdial script controls

What Active means for a script

The Active field on a VICIdial script has one job: it determines whether the script can be selected by a Campaign. When Active is set to Y, the script appears in the dropdown when you configure a campaign's Script setting. When set to N, it disappears from that dropdown and cannot be newly assigned to any campaign.

This is not a soft delete. The script still exists in the system. Its Script ID, Script Name, body text, and all other settings are preserved. You can reactivate it at any time. The flag simply controls selectability, not existence.

What happens to campaigns already using the script

If a Campaign is already running with a script assigned to it, deactivating that script does not strip the assignment. Agents on active calls will continue to see the script in their Agent script tab until the campaign is modified. Deactivation only prevents new assignments — it does not interrupt live configurations.

Flow: Active flag decision tree

flowchart TD
  A[Script exists in system] --> B{Active flag}
  B -->|Y - Active| C[Appears in campaign Script dropdown]
  B -->|N - Inactive| D[Hidden from campaign dropdowns]
  C --> E[Campaign can assign script to agents]
  D --> F[Script body and settings preserved]
  F --> G[Can be reactivated at any time]
  E --> H[Agents see script on agent screen]

When to use the Active flag

The Active flag is the right tool in several situations:

• Seasonal scripts: deactivate an end-of-year promo script after the campaign closes, reactivate it next year without rebuilding anything.
• Script rotation: you have two versions of a script and want only one selectable at a time. Deactivate the old version when the new one goes live.
• Compliance hold: a compliance or legal review requires you to pause use of a script temporarily without deleting the approved language.
• Draft scripts: build and preview a script while keeping it inactive until it has passed internal review.

Active flag vs deleting a script

Deleting a script is permanent and a two-step process by design. The Active flag is the non-destructive alternative. Unless you are certain a script will never be needed again, setting it to inactive is the safer path. Script deletion cannot be undone — you would have to rebuild the script body from scratch.

How the Active flag interacts with inbound groups

Scripts can also be assigned to an Ingroup (inbound queue) directly, independent of a campaign. The Active flag works the same way there: an inactive script cannot be newly assigned to an Ingroup, but an Ingroup that already has the script assigned continues using it until the ingroup configuration is updated. This means deactivating a script does not immediately break any live inbound queues — it only prevents new assignments going forward.

Pairing with Script Comments

Whenever you toggle the Active flag to inactive, add a note to the Script Comments field explaining why and when. That way any admin who later finds the inactive script understands its status at a glance. A note like "deactivated 2025-11-15, Q3 promo ended, keep for next cycle" takes ten seconds and prevents needless confusion.

For a full walkthrough of all script fields, see the VICIdial agent screen configuration guide.

To learn how scripts are assigned after activation, see How to assign a script to a VICIdial campaign.

Managing multiple scripts and campaigns? See pricing to find a VICIfast plan that fits your team size.