Auto Active List Rank in VICIdial, Explained

If you run a campaign with several lists, you have probably hit the moment when one list runs dry and the dialer slows to a crawl while you scramble to switch the next one on. Auto Active List Rank is VICIdial's answer to that. It lets you line your lists up in advance so the system flips them from inactive to active on its own, in the order you choose, as each one runs out of fresh leads.

It is a small number with a clear job, but the direction it counts in trips people up. Let us clear that up first.

What the setting actually does

Auto Active List Rank only matters if the Auto Active List New setting is enabled on the Campaign. When it is, VICIdial watches your active lists, and as a list runs out of NEW status leads to dial, the system activates the next inactive list. The rank value decides which list is next.

The order runs from the highest number to the lowest. So a list ranked 50 is activated before a list ranked 10. The default is 0, which means the list is not part of the auto-activation queue. Think of rank as a priority line: higher numbers go first.

Why it keys off NEW leads

The trigger is running out of NEW leads, meaning leads that have never been dialed in this list, not all dialable leads. A list can still hold callbacks and retries while having zero NEW leads left. Once the NEW supply is gone, the auto-active logic decides it is time to bring the next list online so your agents are never starved for fresh contacts.

This is also why ranking pairs naturally with the Hopper, the queue VICIdial fills with dialable leads. As the highest-priority active list empties of NEW leads, the next-ranked list switches on and starts feeding the hopper, keeping the Lead list supply steady without a human flipping toggles.

Setting it up

1. On the campaign, enable Auto Active List New so the feature is live.
2. Decide your sequence. The list you want worked first gets the highest rank.
3. On each list's modification page, set Auto Active List Rank to its number, leaving 0 on any list you do not want auto-activated.
4. Set your first list Active and leave the rest inactive; the system will switch them on in rank order.

flowchart TD
  A[Auto Active List New enabled] --> B[Active list runs out of NEW leads]
  B --> C{Inactive list with highest rank?}
  C -->|Found| D[Set that list Active]
  D --> E[Dialer feeds from new list]
  E --> B
  C -->|None left| F[Campaign out of NEW leads]

A practical example: you have three lists for the same offer, A, B, and C, that you want worked in that order. Rank A at 30, B at 20, and C at 10. Set A active. When A runs out of NEW leads, B switches on; when B empties, C switches on.

How it pairs with resets

Auto-activation handles the order lists come online, but it does not bring already-worked leads back. Once a list has been dialed through, you still reset it to make its leads dialable again. The two features cover different jobs: ranking sequences your fresh lists, resets recover your worked ones. See resetting lead called status for that side, and modifying a VICIdial list for where the rank field lives on the page.

Auto Active List Rank is one piece of keeping a multi-list campaign fed. For the rest, see the lists and leads guide.

Keep agents fed, automatically

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