Reset Times: The 24-Hour Format and Setting Multiple Resets

The Reset Times field on a list is small and easy to fat-finger, and a wrong entry means your list either never auto-resets or resets at the wrong hour. It is one text field with a strict format, so it is worth getting exactly right the first time.

This field tells the system the times of day to automatically reset the list. A reset flips every lead back to a callable state so the campaign can dial through it again.

The format: 24-hour, no punctuation, dash-separated

Times go in 24-hour format with no punctuation inside each time. 0800 is 8AM, 1700 is 5PM. To set more than one reset a day, separate the times with a dash. So 0800-1700 resets the list at 8AM and 5PM every day. The default for the field is empty, which means no automatic resets at all.

• 0900 resets once a day at 9AM.
• 0800-1700 resets twice, at 8AM and 5PM.
• 0800-1200-1700 resets three times, every day.

What a reset does

A List reset sets every lead's called-since-last-reset flag back to N, meaning not called since the last reset. Once that flag is N, a lead becomes eligible to be dialed again if it is the right Called status for the campaign. Without a reset, after you have dialed through a list once, those leads will not be called again.

So Reset Times are how a list keeps feeding the Hopper over a full day. Set a morning and an evening reset and the list can be worked twice without anyone touching it manually.

How the field is read

flowchart TD
  A[System clock ticks] --> B{Current time matches a Reset Time?}
  B -->|No| C[Do nothing]
  B -->|Yes| D[Reset list]
  D --> E[All leads set to N]
  E --> F[Eligible leads re-enter hopper]

Each listed time is just a trigger point in the day. When the clock hits one, the list resets and callable leads flow back into the dialing pool. More dashes means more trigger points.

Reset Times vs the Weekday Resets Container

Reset Times run every day at the times you set. If you need different times on different days, that is the Weekday Resets Container, which uses a settings container to define reset times per weekday. The important catch: weekday resets do not override the plain Reset Times. Any times you put in this field still run every single day, on top of whatever the weekday container does. If you want a day to behave differently, you cannot cancel a daily Reset Time from the container, so plan the two together.

There is also a Daily Reset Limit, editable only by a level 9 user, that caps how many times a list can reset per day. If your resets seem to stop firing, check whether you have hit that limit before assuming the format is wrong.

For the wider scheduling picture see scheduled list resets, and for what a reset does at the lead level see resetting lead called status.

Reset Times are one piece of the full list lifecycle in our lists and leads guide. If you would rather not manage a dialer at all, VICIfast provisions a secured VICIdial box in under 40 seconds. Compare plans.