Watching your dialer's uptime on the status page

Knowing whether your dialer is up is a basic operational need. VICIfast gives you two tools for this: a public status page that shows the state of the platform's infrastructure, and a per-server health model that tracks whether your specific VPS is reachable and functioning. The two are separate, and the distinction matters.

The public status page

VICIfast runs a public status page via BetterStack. It covers platform-level infrastructure: the API, the Provisioning system, DNS management, and the billing portal. If there is a platform-wide incident — the provisioning worker is down, the API is unavailable — it appears on the status page.

The status page is public and does not require you to log in. You can check it directly, bookmark it, or subscribe to alerts from BetterStack to get notified when platform status changes. This is the right place to look when you cannot reach the VICIfast dashboard at all.

Per-server health monitoring

Beyond the platform status page, every server has a Status (lead status) model that tracks the health of your specific dialer. The healthStatus field is separate from the billing status — it answers the question "is this box actually working right now" rather than "is this subscription active."

A server can be in a billing state of ACTIVE (paid up and live) while having a healthStatus of DEGRADED or UNREACHABLE. That happens when the box is paid for but something is wrong on the server side — Asterisk crashed, the network link dropped, or the box is under high load. The health check separates these concerns so you can see billing and operational state independently.

Health states and transitions

stateDiagram-v2
  [*] --> UNKNOWN : Server provisioning
  UNKNOWN --> HEALTHY : First successful health check
  HEALTHY --> DEGRADED : Check succeeds but metrics outside normal range
  HEALTHY --> UNREACHABLE : Check fails
  DEGRADED --> HEALTHY : Metrics recover
  DEGRADED --> UNREACHABLE : Check fails while degraded
  UNREACHABLE --> HEALTHY : Check succeeds after recovery
  UNREACHABLE --> DEGRADED : Partial recovery

• UNKNOWN: the server was just provisioned and has not yet received a successful health check.
• HEALTHY: health checks are succeeding and the server is within normal operating parameters.
• DEGRADED: the server is reachable but something is outside normal range — high load, Asterisk returning errors, or a Real-time report keepalive failing.
• UNREACHABLE: health checks are failing completely — the server is not responding at all.

What DEGRADED and UNREACHABLE mean in practice

DEGRADED usually means the dialer is still fielding calls but is under stress. Predictive dialing may be slower, Call recording writes may be lagging, or the SIP trunk registration may be intermittent. Agents can often still work, but performance is degraded and the situation needs attention.

UNREACHABLE means the health check cannot reach the server at all. This is the signal that something needs immediate investigation — the server may be down, the network path may be broken, or a process crash may have taken down the key services the health check probes. In this state agents cannot log in.

Where to look first

If agents report they cannot log in, check your server's health status in the VICIfast dashboard first. If it shows UNREACHABLE, the issue is on the server side. If it shows HEALTHY, the issue is more likely on the agent's end — network, browser, or credentials. If you cannot reach the dashboard itself, check the public status page to see if there is a platform-level event.

For a full breakdown of what VICIfast manages versus what runs on your box, see what VICIfast adds to VICIdial. For the dedicated server model that keeps your data isolated, see VICIfast dedicated VPS. Plan options are on the pricing page.