Live Monitor Extension.
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Feature
Live Monitor Extension
Barge, listen, whisper from any IP. Standard VICIdial monitor extension, hardened.
More featuresWhat you get
The full live monitor extension surface, end-to-end.
Every card below is a shipped capability. Hover for emphasis; click any matching feature for the deep page.
Listen, whisper, barge
The three monitor modes VICIdial has always had. Press *1 to listen silent, *2 to whisper to the agent only, *3 to barge into the call.
IP-whitelisted by default
The monitor extension only answers from IPs in your firewall whitelist. No drive-by listening from the public internet.
Works from any softphone
Zoiper, Linphone, a hardware phone, the VICIdial webphone — register against the monitor extension and dial in.
Real-time, no transcription delay
This is the same SIP audio path your agents are on. Lag is whatever your network gives you, not the 4–8 seconds an AI monitoring tool adds.
Coach without breaking the call
Whisper mode puts your supervisor in the agent's ear only — the customer hears nothing different. The agent hears coaching in real time and adjusts the script live. Career-defining for new hires.
Drop in from a hardware desk phone
The monitor extension is a standard PJSIP target. Yealink, Polycom, Grandstream — anything that speaks SIP can register and listen. Useful for traditional supervisor desks.
Audit trail of every barge
VICIdial logs which supervisor listened to which agent, in which mode, for how long. Floor manager sees a weekly report. No silent shoulder-surfing without trace.
No license cap on supervisors
VICIdial doesn't license per supervisor, and we don't either. Five people on the floor can monitor in parallel without extra fees — the only cap is your Asterisk concurrent-call ceiling.
FAQ
Questions worth answering
Coach in real time. Without breaking the call.
Start the trial. Listen / whisper / barge from any IP-whitelisted softphone the moment your dialer is reachable. No license cap on supervisors, full audit trail.