The VICIfast plans explained

VICIfast runs eleven plans. Ten are fully managed and split into two families — a shared-CPU line and a dedicated-CPU line — and the eleventh is BYOI, for operators who already have a server and want VICIdial installed and managed on it. Everything is month-to-month with no lock-in.

Two questions decide what you buy. How many agents will be logged in at once, which sets the plan; and who runs the dialing operation day to day, which is a separate choice. This post covers both. Exact current prices are on the pricing page — this post focuses on the structure, because capacities change rarely and prices change often.

What actually changes between plans

The primary variable is the underlying VPS — more agents means more concurrent channels and more CPU and RAM to run Predictive dialing and Call recording at the same time. VICIfast provisions a dedicated Hetzner server for each customer, so your agent count determines the server size you need.

The feature set does not change with the tier. Every managed plan includes a Branded subdomain over HTTPS, the branded webphone, the mobile remote agent app, live call monitoring, auto TLS renewal, security hardening, scheduled snapshots and the billing portal. The plan changes capacity, not capability.

Agent count means concurrent logged-in agents, not headcount. A team of thirty running three shifts may only ever have ten logged in at once, and should size for ten.

Two families: shared CPU and dedicated CPU

Shared-CPU plans put you on Hetzner shared vCPUs. They are the better value and are what most floors run on, because a dialer spends much of its time waiting on the network rather than pinning a core.

Dedicated-CPU plans give you cores nobody else is scheduled on. They matter when the work is genuinely CPU-bound and jitter is expensive: heavy AMD (answering machine detection), lots of simultaneous recording and transcoding, or a floor where a slow second is a dropped call. If you are not sure, start shared — you can move later.

flowchart TD
  A[How many concurrent agents?] --> B{5 or fewer}
  A --> C{6 to 10}
  A --> D{11 to 25}
  A --> E{26 to 50}
  A --> F{51 to 100}
  A --> G{101 to 350}
  B --> H[Launch]
  C --> I[Scale]
  D --> J[Growth or Pulse]
  E --> K[Pro or Surge]
  F --> L[Ultimate or Velocity]
  G --> M[Turbo or Hyper]

The shared-CPU line

Launch is the entry point at five concurrent agents, and the only plan with a free trial — it exists so you can start dialing today without ordering a server. Scale takes you to ten, which covers most pilots and small outbound teams.

Growth is twenty-five agents and is where most teams settle in. Pro is fifty with every feature switched on, and Ultimate is a hundred — the same software on a bigger box. Moving up the line is a resize from the dashboard, not a reprovision, so you do not rebuild your dialer to add capacity.

The dedicated-CPU line

Pulse mirrors Growth at twenty-five agents on dedicated cores. Surge is fifty, Velocity a hundred, Turbo two hundred, and Hyper three hundred and fifty.

At the top of this line, Predictive dialing generates a large number of simultaneous outbound SIP trunk channels, and the box needs enough CPU to handle answering-machine detection, audio bridging and recording in parallel across all of them without the dialer pausing for itself.

BYOI: the self-hosted option

The BYOI (bring your own infrastructure) plan is different in kind, not just size. Instead of VICIfast provisioning a server, you point VICIfast at one you already own — your own Hetzner box, an AWS EC2 instance, an on-premises machine, anything with SSH access. VICIfast installs and manages VICIdial on it via a tarball install that takes around five minutes.

You keep paying your own compute bill and VICIfast charges a flat monthly management fee on top. Because VICIfast does not own the hypervisor, snapshot backups and one-click resize are not available on BYOI — those need hypervisor-level access. For a deeper look, see the VICIfast self-hosted BYOI plan explained.

The other question: who runs the dialer

Your plan keeps the server up, patched, backed up and reachable. It does not decide who does the work that happens on top of it — caller-ID reputation, DID rotation and warming, STIR/SHAKEN, carrier limits, abandonment, the compliance posture. On most floors that job lands on whoever is least busy, which is why numbers burn quietly and nobody notices until the connect rate does.

Managed Floor is that job, done by a named VICIdial engineer, with published pricing keyed to your plan rather than a quote. It comes in two tiers: Essentials keeps the calls connecting and the platform healthy, and Enterprise adds the work that needs someone inside your business — quality auditing, compliance posture, and long-term lead nurture. The full inclusion list for both is on the Managed Floor page.

It is optional. Most customers run their own floor, and the checkout asks the question plainly rather than burying it — you can add it later from the dashboard, or never.

Monthly vs annual billing

Every plan defaults to month-to-month — billed once a month, cancel at the end of any period. Annual billing saves roughly two months of fees compared with paying monthly for a year. The feature set is identical on either cadence.

For the full picture of what is included on every plan versus what differs between them, see what VICIfast adds to VICIdial.