Status (lead status)
A lead's current state — drives whether the dialer will call it again.
Every lead has a status field reflecting its current state. The dialer pulls leads where status matches the campaign's Dial Statuses setting.
Common statuses:
NEW— never dialedNA— no answerB— busyAB— abandoned by dialer (drop)AM— answering machineSALE— converted (don't redial)DNC— opt-out (don't redial, ever)CALLBK— callback scheduled
Recycling means re-marking certain statuses (e.g. B, NA) back to NEW after a delay. Configure on the campaign.