Floor Monitoring.
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Feature
Floor Monitoring
Real-time agent floor view. Status, paused, on-call, idle — at a glance.
More featuresWhat you get
The full floor monitoring surface, end-to-end.
Every card below is a shipped capability. Hover for emphasis; click any matching feature for the deep page.
Real-time, no refresh
WebSocket stream from VICIdial's real-time tables. State changes hit the screen in under a second.
Per-agent state + duration
See who is on a call and how long they have been on it. Who is paused and how long the pause has lasted. Who is idle. The "duration" makes it actionable — a 20-minute pause is a different conversation than a 2-minute one.
Campaign + ingroup filters
Filter to a specific campaign or in-group when you have multiple teams running. Saves the supervisor scanning a 40-row table for the 6 agents that matter to them.
Mobile-friendly
The view is responsive — supervisors on the floor can pull it up on a tablet without losing data density.
Dense grid for 200-agent floors
8–10 columns of agent cards at 1080p, with state colour + duration. Built for the operations-density use case, not the consumer-app five-cards-per-page airy spread.
Drill into an agent in one click
Click an agent to open a side panel: recent calls, recent dispositions, paused-state history, audio quality stats. Same data the legacy admin surfaces under three nested tabs — here it is one click away.
Push notifications on threshold breach
Pager-style notification when an agent crosses a configured threshold (e.g. paused > 15 min). Supervisor sees the alert on their phone; no eyes-on-the-screen requirement.
Live shift summary
Floating header carries the now-state: total agents online, on-call, paused, idle, plus a calls-per-hour reading rolled across the floor. Lets the supervisor read shift performance without changing screens.
FAQ
Questions worth answering
See your floor without refreshing the page.
Start the trial. The floor view loads with your first agent login — per-agent state + duration, campaign filters, mobile-friendly, push notifications on threshold breach.