VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Estimating your carrier (per-minute) cost
Carrier minutes are the variable line in any VICIdial budget. Here is how to estimate them from agents, dialing ratio, and per-minute rate.
What VICIdial costs for a 10-agent team
A real cost breakdown for running VICIdial with 10 agents: one small server, your own carrier minutes, and either your labor or a flat managed fee.
VICIdial licensing (AGPL) explained for buyers
What the AGPL license means for a call center buying into VICIdial, and why it is a non-issue for almost everyone who just wants to dial.
What VICIdial costs for a 100-agent team
Cost breakdown for VICIdial at 100 agents: a dedicated server, a large but unmarked-up carrier bill, and a per-agent cost that lands well under per-seat SaaS.
Free self-hosted vs paid managed: the cost trade-off
VICIdial is free to download, but free is not the same as cheap. We compare the real cost of self-hosting against a managed fee.
Lowering your per-minute carrier cost
Practical ways to cut what you pay your SIP carrier per minute without sacrificing call quality or compliance.
What dialer downtime actually costs you
When the dialer goes dark, the bill is idle agent wages plus lost dial time plus missed revenue. We put a number on it.
Per-seat pricing vs flat-rate dialer hosting
Why per-seat dialer pricing scales your bill with headcount while flat-rate per-server hosting holds it steady — and which model wins as you grow.
3-year total cost of ownership for VICIdial
A three-year TCO model for VICIdial: cumulative server, carrier, and labor costs compared against three years of per-seat dialer SaaS.
VICIdial vs Convoso: a cost calculator
Convoso prices per seat with bundled minutes; VICIdial is a server plus your own carrier. Walk a worked example to see where each model wins.
The payback period for switching to VICIdial
How to calculate how fast a move to VICIdial pays for itself: the monthly saving against per-seat SaaS divided into your one-time switching cost.
What VICIdial costs for a 50-agent team
Cost breakdown for VICIdial at 50 agents: a bigger single server, higher carrier minutes, and a flat managed fee that the per-agent figure keeps shrinking against.