VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Why you can't rename a VICIdial Script ID after you create it
The VICIdial Script ID is permanent by design — it acts as a database key referenced by campaigns, groups, and logs. Changing it mid-stream would silently break those references, which is why you must delete and recreate to get a new ID.
Which lead fields you can pull into a VICIdial script
VICIdial lets you auto-populate agent scripts with dozens of live lead fields using --A--field--B-- tokens. This post lists every available field name and explains how each one works.
What Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
What a VICIdial script is and what agents see on a call
A VICIdial script is a configurable text panel displayed on the agent screen during a call, automatically filled with live lead data. Learn how scripts work, what agents actually see, and why they matter for call consistency.
Picking a VICIdial Script ID: the naming rules that trip people up
The Script ID rules in VICIdial are strict and the ID cannot be changed after creation. Get the format right the first time — no spaces, no punctuation, 2–20 characters — and use a naming scheme that will still make sense when you have 50 scripts.
Why Washington makes you end a call within 10 seconds on request
Washington state's HB-1497 includes a strict rule: if a called party signals they want to end the call, the solicitor must hang up within 10 seconds. Here is what that means for your dialer setup.
The near-total cold-calling bans you should know about (CT, MS)
Connecticut's 2023 law and Mississippi's 2024 Medicare ban are among the strictest state-level calling restrictions in the US. If your campaigns reach either state, you need to know what is and is not permitted.
VICIdial script variables explained: how --A--field--B-- fills in lead data
VICIdial's --A--field--B-- syntax auto-populates lead and call data directly into a script's text when an agent opens a call. This post explains how the syntax works, which field names are available, and common mistakes to avoid.
What the UK TPS and CTPS lists are and how to filter against them
The Telephone Preference Service and Corporate Telephone Preference Service are the UK's opt-out registries for consumer and business numbers. Outbound dialers must filter against both before placing calls.
Configuring the VICIdial agent screen: scripts, labels, colors, and dispositions explained
A complete guide to shaping what your agents see on a live call in VICIdial: how scripts work, the fields that define them, lead variables, colors, iframes, and how scripts attach to campaigns, lists, and in-groups.
How to delete a VICIdial script safely
Deleting a VICIdial script is a two-step process to prevent accidents. Before you delete, check which campaigns reference the script — removing it without reassigning can break those campaigns.
What Canada's DNCL is and how it differs from the US DNC list
Canada's National Do Not Call List (DNCL) is the Canadian counterpart to the US federal DNC registry, but the two systems have meaningful differences in scope, exemptions, and record-keeping obligations. This post breaks down what dialer operators need to know.