VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What VICIdial costs for a 50-agent team
Cost breakdown for VICIdial at 50 agents: a bigger single server, higher carrier minutes, and a flat managed fee that the per-agent figure keeps shrinking against.
What VICIdial costs for a 100-agent team
Cost breakdown for VICIdial at 100 agents: a dedicated server, a large but unmarked-up carrier bill, and a per-agent cost that lands well under per-seat SaaS.
Sizing your dialer spend against revenue per agent
Tie your VICIdial costs to what each agent earns so you can see whether the dialer pays for itself many times over.
VICIdial licensing (AGPL) explained for buyers
What the AGPL license means for a call center buying into VICIdial, and why it is a non-issue for almost everyone who just wants to dial.
Lowering your per-minute carrier cost
Practical ways to cut what you pay your SIP carrier per minute without sacrificing call quality or compliance.
A VICIdial ROI calculator
Return on investment for a dialer is revenue from connected calls minus the cost of running it. Here is how to compute both sides for VICIdial.
3-year total cost of ownership for VICIdial
A three-year TCO model for VICIdial: cumulative server, carrier, and labor costs compared against three years of per-seat dialer SaaS.
Free self-hosted vs paid managed: the cost trade-off
VICIdial is free to download, but free is not the same as cheap. We compare the real cost of self-hosting against a managed fee.
The payback period for switching to VICIdial
How to calculate how fast a move to VICIdial pays for itself: the monthly saving against per-seat SaaS divided into your one-time switching cost.
What VICIdial costs for a 10-agent team
A real cost breakdown for running VICIdial with 10 agents: one small server, your own carrier minutes, and either your labor or a flat managed fee.
VICIdial server cost by agent count
Server cost tracks agent count in steps, not smoothly. Here is how to size a VICIdial box for 10, 50, or 100 agents and budget for it.
Budgeting VICIdial for a new call center
A practical breakdown of what a new VICIdial call center actually costs to stand up and run: server, carrier minutes, and labor.