VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The payback period for switching to VICIdial
How to calculate how fast a move to VICIdial pays for itself: the monthly saving against per-seat SaaS divided into your one-time switching cost.
What dialer downtime actually costs you
When the dialer goes dark, the bill is idle agent wages plus lost dial time plus missed revenue. We put a number on it.
VICIdial vs Convoso: a cost calculator
Convoso prices per seat with bundled minutes; VICIdial is a server plus your own carrier. Walk a worked example to see where each model wins.
VICIdial licensing (AGPL) explained for buyers
What the AGPL license means for a call center buying into VICIdial, and why it is a non-issue for almost everyone who just wants to dial.
Sizing your dialer spend against revenue per agent
Tie your VICIdial costs to what each agent earns so you can see whether the dialer pays for itself many times over.
Lowering your per-minute carrier cost
Practical ways to cut what you pay your SIP carrier per minute without sacrificing call quality or compliance.
VICIdial vs Five9: a cost calculator
Five9 charges per agent per month and bundles minutes; VICIdial charges for a server plus your own carrier. Here is how to compare them with real numbers.
Per-seat pricing vs flat-rate dialer hosting
Why per-seat dialer pricing scales your bill with headcount while flat-rate per-server hosting holds it steady — and which model wins as you grow.
Budgeting VICIdial for a new call center
A practical breakdown of what a new VICIdial call center actually costs to stand up and run: server, carrier minutes, and labor.
VICIdial server cost by agent count
Server cost tracks agent count in steps, not smoothly. Here is how to size a VICIdial box for 10, 50, or 100 agents and budget for it.
Free self-hosted vs paid managed: the cost trade-off
VICIdial is free to download, but free is not the same as cheap. We compare the real cost of self-hosting against a managed fee.
Estimating your carrier (per-minute) cost
Carrier minutes are the variable line in any VICIdial budget. Here is how to estimate them from agents, dialing ratio, and per-minute rate.