platform
Provisioning
Provisioning is the automated process that turns a paid order into a working, secured VICIdial server reachable on your own subdomain.
Provisioning is everything that happens between you paying and you logging into a working dialer. On VICIfast it is fully automated: a deploy worker spins up a fresh VPS, installs Ubuntu and a secured VICIdial build, wires up DNS and an HTTPS certificate, and hands you a server that is ready to take calls.
The classic self-hosted route makes you do all of this by hand, and it can swallow a weekend. The automated version finishes in under 40 seconds. If you are curious about where that time goes, we break the steps down here.
What the worker does
- Creates a dedicated, Single tenant server so your data never mixes with anyone else's.
- Installs and hardens the operating system and the VICIdial stack with sensible defaults.
- Sets up your Branded subdomain and issues the HTTPS certificate so the box is secure from the first login.
Provisioning runs the same way whether you use standard Managed hosting or BYOI (bring your own infrastructure) on your own hardware. The same automation also drives a Factory reset, which rebuilds the server from scratch when you want a clean slate. Once provisioning finishes, the rest is up to you: connect your carrier, load leads, and start dialing.
Related terms
Branded subdomain
A branded subdomain is the custom web address, secured with HTTPS, where your agents and managers log into your own VICIdial server.
BYOI (bring your own infrastructure)
BYOI, short for bring your own infrastructure, lets you run the VICIfast managed VICIdial stack on a server you already own instead of one we rent for you.
Factory reset
A factory reset wipes your VICIdial server back to a clean install, removing all leads, campaigns, and recordings so you can start fresh.
Managed hosting
Managed hosting means VICIfast rents the server, installs and secures VICIdial, and keeps it running, so you only deal with the dialer, not the operating system.
Single tenant
Single tenant means each customer gets their own dedicated server, so your dialer, data, and recordings never share a machine with anyone else.
VPS
A VPS, or virtual private server, is a slice of a physical machine that behaves like its own dedicated computer with its own operating system and resources.